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-   -   Sheraton DFW Airport, Dallas/Fort Worth [Master Thread] (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/581312-sheraton-dfw-airport-dallas-fort-worth-master-thread.html)

Redhead Nov 6, 01 7:45 am

Sheraton DFW Airport, Dallas/Fort Worth [Master Thread]
 
Has anyone stayed at this hotel? What are rooms like, service, etc.? I have not been able to concentrate all my stays at one hotel chain this year so I do not have status at Starwood - though I am just 2 stays away from Gold.

------------------
I Love New York

RTWSTARALLIANCE Nov 6, 01 8:51 am

Typical airport hotel. Nothing special.
They have lots of events there (such as
weddings) and it is often loud. No real
Club. Just a open area on top floor with
continental breakfest. Instead I got a
voucher for brunch on lobby level. Staff
is not efficient. They do not have their
own shuttle from DFW and use some parking
company bus. Wait later at night is long
for bus and you must call hotel to get.
Rate is often good.

Bin707 Feb 28, 02 9:02 am

Sheraton DFW Dallas Fort Worth [Master Thread]
 
I had a couple of nights (separate stays!) at this hotel last week. I was immensely impressed with the facilities available on the 12th floor, to which I was upgraded as a Plat. Hot & cold hors d'oeuvres from 6-8 with free beer (including imports) and wine was a great start (even though my room was close to the lounge area and the noise overflowed through my less-than-soundproof door), but I was even more impressed in the morning. Cooked to order eggs station, excellent sausage & bacon, almost fawning waitress service - I was amazed. To the point of leaving a 10-dollar tip, and my friends (both of them) would tell you that's a first!! Worth begging your way to the 12th floor if this hotel is in your plans, if humanly possible. Non-12th floor guests could be brought along for $20 - seemed pretty reasonable to me.

SallyL Feb 28, 02 11:38 am

Bin707, I second everything you said. I stayed on a Sunday night a couple of weeks ago. The club lounge did not open in the evening, but I had a wonderful breakfast.

rgoel May 8, 02 7:16 pm

Sheraton DFW Dallas Fort Worth [Master Thread]
 
What is the best option for Starwood at DFW? Is Sheraton Grand DFW the only starwood in the area? looking for short transit time from airport to hotel + fast check-in and check-out.

TX Travels May 9, 02 9:21 am

Based on your criteria, it is definitely the best option. Less than 3 miles from the airport north entrance. I have not stayed there, but there was a recent review on this board that had good things to stay.

BlueHenFlyer Jun 4, 04 1:45 pm

Sheraton DFW Dallas Fort Worth [Master Thread]
 
Showed up at the Sheraton DFW on Tuesday night a little after midnight. My flight was actually on time (unlike all of the flight delays that were suffered), but I had always intended to get in late.

Got tiny little room on 5th floor and key card for 12th floor lounge. Was told that no other rooms were left because of "flight interruptions." Room had none of the usual Plat amenities (water, etc.) and had sheets that were torn. Room was about as small as a small room in Tokyo.

Got up around 6 AM - no newspaper - none in the lounge.

Checked out and got front desk manager - complained about room, was told that "when you checked in, that was all that was left" - translation - "we thought you missed your plane and gave a better room away." Complained about paper and was told "the storm interrupted delivery and we ran out before we got to your floor." Asked if I wanted one then (as I was leaving for work), I said yes and they gave me a used one that the bellman had been reading.

Asked about Sheraton Service Promise and was told "we gave you a newspaper, what else do you want?"

To me, this brings home the issue of Starwood not having something akin to Hilton's Zip In Check In or other check-in programs. The front desk manager also told me that as a franchise, they can't trust the credit card information in the *Wood reservation and have to "run every credit card and see ID before they'll release a room." How many deadbeat Plats are there (who are using their *Wood AmEx, too)?

dallasflyer Jun 4, 04 4:16 pm

5th floor must be the new Plat floor. Was there last weekend for two night. No lounge access given or discussed. No newpaper either now that I think about it. Did get the 500 points offered and accepted so I know they new I was a Plat. Hotel was okay for the price, not sure I would stay there again due to the way they treat Plats.

sbtinme Jun 4, 04 4:24 pm


Originally Posted by BlueHenFlyer

Checked out and got front desk manager - complained about room, was told that "when you checked in, that was all that was left" - translation - "we thought you missed your plane and gave a better room away." Complained about paper and was told "the storm interrupted delivery and we ran out before we got to your floor." Asked if I wanted one then (as I was leaving for work), I said yes and they gave me a used one that the bellman had been reading.

Asked about Sheraton Service Promise and was told "we gave you a newspaper, what else do you want?"


Umm. I'm with the hotel on this one. While I would've been peeved about the lousy room as a Plat, I would've cut them some slack given the significant storm that blew through town -- that was the leading news story that night on cable news over and over for hours. It was a big deal. My guess is that there were huge delays and cancellations and the Sheraton DFW got jammed up real fast with lots of folks who weren't planning to spend the night in Dallas. Yes, you should've had a quality room protected for you as a Plat, but the newspaper thing is not worth mentioning.

It reminds me of a huge flood and subsequent power loss we had here in Maine about 4 or 5 years ago. Truly massive with lots of roads collapsing and folks without power for days. The nearby Hampton Inn reported that that -- even without power or hot water-- only ONE person asked for their "Quality Guarantee" refund. It was cheerfully given to him. Ten minutes later, he came back to the hotel and insisted on paying instead after all. He told the newspaper he would've been a "total jerk" to have blamed any of it on the hotel. My kind of person.

izzik Jun 4, 04 4:58 pm

actually, I have a "corporate file" opened on this property after I made a complaint to Starwood customer service. couldn't even get in touch with the hotel because noone picked up the phone - how pathetic is that?

BlueHenFlyer Jun 4, 04 5:42 pm

I don't see why I should cut them some slack for a poor room. First, they shouldn't have any crappy rooms in the hotel - not at the rates they charge - this isn't a Hampton Inn.

Second in both Hilton and Hyatt, if you request ZipIn (Hilton) or whatever Hyatt calls it, you are booked into a room and they don't change it. I'm sympathetic to those people who were stuck in Dallas. However, the simple fact is - I had a long-standing reservation, they didn't.

There's no reason to give your best customers the short end of the stick - ever.

djev Jun 5, 04 1:20 am

Sheraton Grand
 
I've never had a bad experience here, always upgraded. I would have to stand with them on this one. The storms that blew through here still have about 275,000 without power. I'm really surprised your flight made it in at all. I really don't know what the answer to this one would be, they were probably damned if they did and damded if they didn't. Honestly, with winds up to 95 mph for several hours, I thought everthing was shut down, most of the power was. :confused: I'm sorry you didn't get our Texas hospitality, I really am. Personally, I can't wait until the new W opens. :)

tiger1tony Jun 7, 04 8:45 pm

Have to agree to a point
 

Originally Posted by BlueHenFlyer
I don't see why I should cut them some slack for a poor room. First, they shouldn't have any crappy rooms in the hotel - not at the rates they charge - this isn't a Hampton Inn.

Second in both Hilton and Hyatt, if you request ZipIn (Hilton) or whatever Hyatt calls it, you are booked into a room and they don't change it. I'm sympathetic to those people who were stuck in Dallas. However, the simple fact is - I had a long-standing reservation, they didn't.

There's no reason to give your best customers the short end of the stick - ever.

I agree that you need to give the hotel some slack given the circumstances of the storm, but bluehenflyer is right. With a long standing reservation, he had every right to expect a decent room upon arrival. Whenever I know my travel plans will mean not arriving to the hotel until after 6PM, I always indicate so in the request section of the reservation form. At least the hotel knows to expect me late. Almost always, my room will be set up and key waiting for me when I get to the hotel.

That being said, the Sheraton at DFW is hit or miss on a good day. I spent 6-8 weeks straight there in the spring of last year and never got an upgrade and settled for mediocre rooms. They did manage to have a room ready for me at each arrival and the staff addressed me by name when i walked up to the desk!

billiam Jul 14, 05 11:06 pm

Sheraton DFW Dallas Fort Worth [Master Thread]
 
I did a search and found not so great write-ups on it, and they were at least 6 months to a year old, so was hoping someone who had stayed there more recently can provide some comments. Booked there on a cancellable rate just over $90 a night, so can move to another property in Dallas, but would prefer to be close to the airport.

bmwsociety2 Jul 15, 05 12:45 am

I was there in April.

The room were really clean, brandnew furniture,

downside; small room and the ceiling is not very high at all I almost hit my head against the ceiling.

If you are platinum, you have an access to the [email protected] floor. Great, full American breakfast and great evening snack.

Enjoy.

stevekoe Jul 17, 05 2:55 pm

This may not be recent enough...
 
...but my last stay there was last September, and it is still the only hotel from which I have ever immediately walked out. Things may have changed some, but when I was there they had not yet installed the Heavenly Bed, the room was extremely small, and the staff was less than helpful. Starwood does not seem to have too many wonderful Dallas properties. I stayed at the Crowne Plaza last time I was in town. It is near DAL -- which, admittedly, is not the greatest neighborhood, but the hotel staff was very accommodating -- received a room on their 'quiet floor', with upgraded bedding -- comparable to the Heavenly Bed -- comp breakfast and HSIA -- all for under $100/night.

observer Jul 17, 05 5:42 pm

I was there in May and found it very satisfactory. Smallish but clean and well furnished room. Nice small workout facility. Friendly staff. I like to walk after a long flight, and appreciated the fact that I could walk on the bridge over the Interstate and be at Dennys in 5 minutes or so. I would gladly return.

onefreetraveler Aug 25, 05 1:13 am

Sheraton DFW Dallas Fort Worth [Master Thread]
 
I have stayed many times at the Sheraton DFW and every visit has been a wonderful experience. The employees at this property are simply the kindest people you will ever meet.

As a Platinum member I always get an upgrade to their impressive Club Level. On this last trip, I took a co-worker with me who was a SPG rookie. However, the front desk clerk upgrade him also to the Club level.

After check-in, you can expect turn down service, including fresh ice and chocolate. The rooms on the Club Level are very nicely furnished with all the ammenities.

Perhaps the best customer service I ever experienced was at this hotel. I had just arrived at 7pm from a very long day. I checked in and proceeded to the SPG lounge, where I was greeted by the attendant- Betty. She was so incredibly nice and offered to fix a plate of snacks for me and pour me a cool beverage. After a few minutes, she noticed that I was not eating the food and asked if everything was OK. I indicated that while I appreciated her efforts, the snacks were unfortunately too spicy.

Within a few minutes, another employee brought a tray to Betty which turned out to be her dinner. Betty offered to share her own dinner with me!!
I just couldn't believe how kind she was. Of course, I politely indicated that while I was overwelmed with her offer, I could not accept her incredible gesture.

The story doesn't end there, later Betty tells me that she plans to bake some cookies and to please return in 30 minutes to try them!!

This is not an isolated incident with this hotel and it's wonderful employees. Upon departure I always speak to the Manager to thank him for hiring wonderful peolple like Betty and all the others. I have also notified Corporate of my amazing experiences at the Sheraton DFW.

Thank You Betty!!!! :-: :-: :-: :-:

high_flyer Aug 25, 05 8:24 am

I was at this hotel in October of 2004 (almost a year ago), and they were doing lots of construction at the hotel, including jackhammering out tiles in the bathrooms, and cutting out the old vanities and such.

It was the loudest reconstruction I've ever hear and went up and down the elevator shafts to the point I couldn't make a phone call, and I was miserable the whole time. They started at 8 AM, and shut down at 5:30 PM. Unluckily there was nothing else in the area that wasn't sold out. Sadly the next closest Starwood was at the Galleria about 10 miles away.

I complained to the manager of course that it would have been nice to have had that warning on the website.

I was underwhelmed by the property and vowed to never go back again. Again, a year ago. They did offer me 5000 starpoints. Oh well.

SpeedRicer Aug 25, 05 8:44 am

I'm at this hotel this week, and I would have to agree that the service is consistently great here (except for once maybe, when the front desk agent forgot to offer the Platinum amenity, but they quickly recovered on that :)). This is my third stay here, and I've always gotten nice Club rooms, so most likely I'll end up staying here much more often (I'm in Dallas every week 'til December most likely).

And the cookies in the lounge get a big ^ from me!

stevekoe Aug 25, 05 4:35 pm

My last stay at this hotel was also a year ago, and I was underwhelmed. As a matter of fact, I left about an hour after checking in and canceled an upcoming reservation. I will say, though, that the staff was not the problem.

As of Sept 2004, they had not yet installed the Sweet Sleeper beds, which, for me, is one of the two reasons I book Sheraton properties over the competition. I was told that I was "upgraded" -- to what I am still not sure, and my key was the one with the picture of the Sweet Sleeper Bed. When I got to the room and found the inferior (and that is truly a huge understatement) bed, I called the front desk and asked what the situation was. They informed me that none of the Dallas area properties had the beds, and they didn't know when they were scheduled to receive them.

When I asked if they thought it was a little deceptive to hand out keys featuring the new bedding and not offer it in their rooms, they went and got the manager. He told me that it was not the first time that he had heard that remark and offered to do anything he could to find me another room in the Metroplex.

Again...staff was OK -- I don't know about wonderful -- but, they were competent, but the quality of the hotel was a real downer.

Perhaps things have improved.

Stevekoe

caltraveler Aug 25, 05 7:59 pm

I too have had nothing but good experiences here

fenger Mar 6, 06 5:44 pm

Does this Sheraton has car rental desk on site? I can't seem to find that info. on their site. If it does, what has been your experience? I plan on arriving in the evening from DFW to the hotel via their free shuttle, then take my car the next morning to my office in Irving.

SportsTech Mar 6, 06 10:15 pm

I booked a res at this hotel last week and was told at (mid-day) checkin that they had no nonsmoking rooms available and wouldn't have any available even if I was willing to check in later. Since I won't stay in a smoking room (and the entire 4th floor of this hotel smells like an ashtray, I actually went up to the room to see if it would be tolerable) I cancelled the reservation and moved to the Hilton. Too bad, missing this stay will cost me the 3,000 point FT bonus...but that's not enough to justify staying in a horrible room!

Oh, yeah - the construction noise was unbelievable, no question that the young woman at the front desk was being abused by her employer. :td: :td:

SkyTeam777 May 23, 06 12:19 pm

Is the 9th floor lounge open on weekends? Any updates to the furnishings, etc. in guest rooms?

utwes May 23, 06 1:37 pm

Stayed there in April 06, new furniture in the room, but again, smallish (though bigger than the Westin in Vegas) rooms. I wasn't on the club floor, and wasn't in the hotel when the club was open (only sleeping, 11pm - 5am), the front desk staff offered me 2 free drinks at the bar since I was missing breakfast, though, which I thought was a nice offer.

Can't comment on the club floors hours, but furniture definitely newer, with the Sweet Sleeper bed.

emuyshondt May 23, 06 2:01 pm

I stayed in the club floor on April 13, a platinum upgrade for a stay with points. I was only there for the night and arrived after midnight. The room was OK and they served a reasonable breakfast in the lounge. The lady there was very friendly and nice.

It was convenient to leave my car with the parking service across the street from the hotel while I was on a trip for a couple of days. There wasn't anything in particular that stood out for the hotel, but it was convenient to DFW and an uneventful stay is a good stay in my book. There's also a Westin very close to this hotel but it didn't have availability when I was traveling.

SpeedRicer Jul 20, 06 2:35 pm

Sheraton DFW Dallas Fort Worth [Master Thread]
 
ktjan's thread on the W Lakeshore provided inspiration, so I ask the same for this hotel. :D

I've been here on-and-off, and for the most part it seems they don't play any games with upgrades. I get a Club floor room (usually corner), and if not, a larger SPG corner room, and if that isn't available, a normal room.

However, I've been staying here almost 25-30 times in the past 9 months, and I've never gotten a suite upgrade. When I inquire, I'm always told they're occupied by a convention organizer or someone else.

Is this hotel really that popular for meetings (I don't see such events often), or is it that there's hardly any suites to begin with?

I will say this though -- the fresh-baked cookies on the Club floor are highly addictive. :D ^

Snow Goose Jul 20, 06 9:53 pm

Suite Upgrades Scarce at Airport Hotels
 
I seldom if ever get a suite upgrade at the airport sheraton's that I frequent (YYZ, EWR, DFW, ATL etc.). However, given that I often arrive late, stay a single night, and depart early next day I rarely complain (just need a clean bed and shower). I believe the reason for the lack of plat suite upgrades at such hotels is the fact that they probably all have very few "standard" suites (who needs a luxury suite at an airport hotel, other than honeymooners who would opt for a presidential or royal suite, which would not be classified as a standard suite anyway). For large families, most of these hotels solve the space requirements by offering adjoining rooms

Having said that, I suspect that most of these airport locations also have an unwritten policy against suite upgrades to plats, except in sold-out situations. If they have very little inventory, rather than disbursing to plats they probably reserve suite upgrades for their favourite clients etc. For me, this is more of an annoyance than a real issue... where I really want/need a suite is when I am travelling with my family on vacation, rather than the business hotels I frequent at airports.

SG

PforPlatinum Aug 17, 06 4:07 pm

Club lounge (12F) is open on weekends
 

Originally Posted by SkyTeam777
Is the 9th floor lounge open on weekends? Any updates to the furnishings, etc. in guest rooms?

I was waiting for the answer for this question but found by myself.

Club lounge on 12th floor is open during weekend, both evening and breakfast time. It is a bit small (4-5 tables) but with good food - free evening booze, hot breakfast. Soda and bottled water sit on the shelf and available all the time.

IsleTraveller Jan 17, 09 10:04 am

Does anyone have a recent stay experience here? My wife, son (7 yo) and I are considering staying here for two nights in April.

As a Plat, what is the chance of an upgrade?

Thank you in advance

SleepDoc Jan 17, 09 10:13 am


Originally Posted by IsleTraveller (Post 11093247)
Does anyone have a recent stay experience here? My wife, son (7 yo) and I are considering staying here for two nights in April.

As a Plat, what is the chance of an upgrade?

Thank you in advance

I've stayed here twice as a Platinum in the past year and have only been upgraded to a Club Level room. The lounge is decent in that it serves free beer, wine, and hor doerves in the evening but nothing really special as far as the quality of the food. They also have breakfast in the mornings but I didn't partake so can't really comment on that. In addition the rooms have free bottled water plus you can take water from the lounge as well which is a nice touch. Club level rooms are of average quality and the fitness room is small and with old equipment. I honestly feel if you're going to be staying at an airport property that the Westin DFW is the better choice of the two. I've been upgraded to a suite there, rooms are comfortable, fitness room is large and has newer equipment and generally the hotel has a more upscale atmosphere. No lounge here though from what I recall. Hope this helps!

IsleTraveller Jan 18, 09 6:41 am

Thank you, SleepDoc.

Your observations are consistent with those of others. We do not plan on spending too much time in the room so the average quality room with lounge access at the Sheraton may win over the better quality room at the Westin.

SleepDoc Jan 18, 09 1:06 pm


Originally Posted by IsleTraveller (Post 11096843)
Thank you, SleepDoc.

Your observations are consistent with those of others. We do not plan on spending too much time in the room so the average quality room with lounge access at the Sheraton may win over the better quality room at the Westin.

No problem! There are some other great hotels in the near vicinity. Sounds like you'll have a vehicle which is a must in the DFW area. Let me know if you need any recommendations of things to do, see, or restaurants in the area.

drron Apr 18, 09 10:31 pm

Stayed at the westin DFW a few days ago after flying SYD-LAX-DFW.Was upgraded to a suite there and a much nicer room there than here at the Sheraton where i am staying before flying out tomorrow.
However here at the sheraton I have been upgraded to the club floor.The lounge has been open on this saturday night.Staff still fantastic and it is good to be able to get free beer and wine.Attendant was allowing these to be taken to room.Food plentiful and standard fare for US lounges.We also got free internet and to me these 2 benefits plus getting breakfast in the morning outweigh the upgrade.All this and only $69 a night.
From the floor diagram on the door there is only 1 suite on the floor.

IsleTraveller Apr 21, 09 12:24 am

We stayed here over the weekend earlier this month.

The facts:
- a short 15 mins from DFW (on the N side of the airport)
- depending on functions in the hotel, self-parking could be a problem on-site but there is plenty free street parking available
- P status recognised on check-in, upgraded to Club floor and given passcode for free in-room internet access
- free internet access available (perhaps tagged to free in-room internet) in [email protected]
- need to swipe card for access to floor
- TV and sitting area immediately off the elevators
- "standard" club room : nothing special (looks recently renovated) but had a west view so could see DFW runways; no aircraft noise
- lounge is wide open (no doors) with water and pop available at night
- breakfast (even on weekends) is continental plus scrambled eggs, hash browns, sausage, bacon
- afternoon hors d'oeuvres (even on weekends) consists of a hot appys (wings, taquitos, etc) plus cheese and crackers; alcoholic beverages, pop and water available at no charge; super sized cookies are available from 730pm
- newspapers available in the lounge
- did not use any other hotel services or facilities
- hotel was relatively full on one day and had cool water for our showers in the morning; the next day, it was empty and the water was fine in the showers; at check-out, was advised that this is "normal"
- personal observation : have stayed at comparable Sheratons where less than 7000 pts would have been required for a free night; at the right price, one coould get good value at this hotel

Leumas Jun 12, 09 3:04 pm

Had a layover and stayed here for one night. The free shuttle from the airport took forever to arrive (maybe it was about 9pm).

I was upgraded to a Club Level room even as a Gold. I suspect I got a room where the original guest cancelled in the last minute - I found a letter addressed (unopened) to someone else and a plate of cheese and crackers plus a few bottles of water, which was greatly appreciated as it wasn't until almost 11pm until I settled in and I had an early flight the next morning. I actually feel a bit guilty as I was a bit rude to the check-in person (it was late and I wass tired)...

Breakfast at the lounge was as described. The lounge is small though, I'd breakfast at the sofa.

There was also some construction work at the check-in/lobby area.

Watch out for the shuttle back to the airport as it only leaves every 15 minutes on the quarter hour.

freeupgrade Jun 12, 09 6:40 pm

Last time I was at Sheraton DFW, the TV had to have been at least 15 years old. To be fair, that was in '07.

Does anyone know if they have put in flat screens or plasmas yet?

Thanks.

Leumas Jun 13, 09 9:52 am

Not 100% on this, but I think my room had a flat screen of some sort...

SleepDoc Jun 13, 09 2:36 pm


Originally Posted by Leumas (Post 11901852)
Not 100% on this, but I think my room had a flat screen of some sort...

Ditto... I believe they're all flat screens at least in my stays there.


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