Le Meridien Tahiti became Sofitel, 15 Oct. 2018 [Master Thread]
#108
Join Date: Jul 2015
Location: MIA
Posts: 497
Saw that, been a few days anything to report back? Have you contacted Accor to reconfirm? On the phone did marriott seem keen to reaccomodate or were they happy to tell you to pound sand?
Im not gonna rip them a new one if they are trying to find a solution. The situation is complicated as Marriott said all is good in October and most recent messaging is from Accor. Wonder if Marriott had knowledge that Accor would contact you.
Im not gonna rip them a new one if they are trying to find a solution. The situation is complicated as Marriott said all is good in October and most recent messaging is from Accor. Wonder if Marriott had knowledge that Accor would contact you.
#111
Join Date: Jan 2006
Posts: 87
Marriott Continues To Disrespect Customers, Promised Reservations Cancelled At Former
Steven Ganeles
Marriott managed to hit a new low this week, at least in my eyes, as promised reservations were stripped away from clients in Tahiti with no resolution or compensation. Back in November, we reported on a problem that Marriott has had with keeping valuable properties under their umbrella. Its my assumption that certain SPG hotels that have been very upset with the Marriott changes, have been able to get out from their flag contracts due to the change of hands to Marriott. Unfortunately with the change of flags came a bigger issue, what to do with existing reservations, Marriott allows reservations to be booked up to 50 weeks in advance. ........
https://samchui.com/2019/01/13/marri.../#.XDtcuM1S_G4
Marriott managed to hit a new low this week, at least in my eyes, as promised reservations were stripped away from clients in Tahiti with no resolution or compensation. Back in November, we reported on a problem that Marriott has had with keeping valuable properties under their umbrella. Its my assumption that certain SPG hotels that have been very upset with the Marriott changes, have been able to get out from their flag contracts due to the change of hands to Marriott. Unfortunately with the change of flags came a bigger issue, what to do with existing reservations, Marriott allows reservations to be booked up to 50 weeks in advance. ........
https://samchui.com/2019/01/13/marri.../#.XDtcuM1S_G4
#112
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
Marriott Continues To Disrespect Customers, Promised Reservations Cancelled At Former Le Meridien Tahiti
https://samchui.com/2019/01/13/marri...ridien-tahiti/
https://samchui.com/2019/01/13/marri...ridien-tahiti/
#113
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
Saw that, been a few days anything to report back? Have you contacted Accor to reconfirm? On the phone did marriott seem keen to reaccomodate or were they happy to tell you to pound sand?
Im not gonna rip them a new one if they are trying to find a solution. The situation is complicated as Marriott said all is good in October and most recent messaging is from Accor. Wonder if Marriott had knowledge that Accor would contact you.
Im not gonna rip them a new one if they are trying to find a solution. The situation is complicated as Marriott said all is good in October and most recent messaging is from Accor. Wonder if Marriott had knowledge that Accor would contact you.
#114
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
Spent another 2hr+ on the phone today. Got disconnected 4 times. PITA to deal with this. At this point, I'm trying to get them to open a regular room at St. Regis or Le Meridien Bora Bora (only points room with cash upgrade are available) and we'll switch our flights PPT-BOB a day early. Costs around $150 to make that change, but if we could get a room at either of those places for 60k, I'd be fine with it and just move on. The CSR's are trying to be helpful, but they apparently have no power to do anything. They all just keep saying "that hotel isn't in our system, we're not sure what you're expecting".
#115
Join Date: Dec 2011
Programs: HHonors Diamond, Delta Platinum, Marriott Gold
Posts: 155
I have been working on this for almost two weeks now and am really frustrated with Marriott/SPG. I had two reservations with one being less than three weeks away from now. That sent us scrambling to find an available and somewhat affordable room. We decided to stay at the same hotel at a cash rate that seemed better than anything else we found at this short notice. Had we rebooked back in October when the hotel left Marriott, we wouldn't be in this spot, but we had repeated assurances from both the hotel and Marriott that our points bookings would be honored.
Now I am having trouble just getting my points back. I booked using SPG points in the SPG system and during the merger, I was one of the people who didn't have everything transfer properly. Some phone people can't find my reservations at all. Others can but then say I need to call SPG to do anything.
This is beyond frustrating especially when the only response I get from anyone at Marriott is to be patient.
Now I am having trouble just getting my points back. I booked using SPG points in the SPG system and during the merger, I was one of the people who didn't have everything transfer properly. Some phone people can't find my reservations at all. Others can but then say I need to call SPG to do anything.
This is beyond frustrating especially when the only response I get from anyone at Marriott is to be patient.
#117
Join Date: Dec 2011
Programs: HHonors Diamond, Delta Platinum, Marriott Gold
Posts: 155
#120
Join Date: Sep 2011
Location: Los Angeles
Programs: Marriott Titanium, Hyatt Globalist
Posts: 248
After sending a DM to the Bonvoy twitter account, I got a follow up email today. They are offering to refund the points that I used to book the room, or to rebook the room at the same points rate. I'm not sure how they would use my points to book a room at the new property, but that's the email I received. Just thought I'd update those who are in a similar position.