ITC Grand Central, a Luxury Collection Hotel, Mumbai, India [Master Thread]
Jan 10, 2018, 11:40 pm
#106
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,676
I'll be glad to have someone look into this.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Hi again,
I have good news.
We have been advised that the issue should be fixed now.
Please try the site and let us know if you need anything else.
All the best,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I have good news.
We have been advised that the issue should be fixed now.
Please try the site and let us know if you need anything else.
All the best,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 11, 2018, 10:43 am
#107
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Jan 11, 2018, 8:38 pm
#108
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
I was just looking and it now shows as available for the couple of dates I checked. ^
William, maybe you need to tell them that you (and your trusted evangelist lieutenants 
) will be doing regular spot checks and they shouldn’t turn the tap off the moment your back is turned! Both this property and the St Regis in the same city have been a touch naughty historically in this regard.
) will be doing regular spot checks and they shouldn’t turn the tap off the moment your back is turned! Both this property and the St Regis in the same city have been a touch naughty historically in this regard.
Jan 12, 2018, 10:03 am
#109
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I was just looking and it now shows as available for the couple of dates I checked. ^
William, maybe you need to tell them that you (and your trusted evangelist lieutenants ) will be doing regular spot checks and they shouldn’t turn the tap off the moment your back is turned! Both this property and the St Regis in the same city have been a touch naughty historically in this regard.
) will be doing regular spot checks and they shouldn’t turn the tap off the moment your back is turned! Both this property and the St Regis in the same city have been a touch naughty historically in this regard.Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Jan 12, 2018, 10:30 am
#110
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,676
Can you give this a go once more and tell me if you are able to make an award booking?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Mar 18, 2018, 2:04 pm
#111
Join Date: Mar 2017
Posts: 1,727
There are several reports on TripAdvisor that many rooms at this hotel have become stale and badly need a renovation. Since the rates (+ taxes) are not exactly low, I wonder whether any FTers who have stayed here recently (at regular rooms rather than fancy suites) comment on their impressions about the hotel? Also, how good are the lounge offerings in the evening?
Mar 19, 2018, 5:52 am
#112
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,676
There are several reports on TripAdvisor that many rooms at this hotel have become stale and badly need a renovation. Since the rates (+ taxes) are not exactly low, I wonder whether any FTers who have stayed here recently (at regular rooms rather than fancy suites) comment on their impressions about the hotel? Also, how good are the lounge offerings in the evening?
i did not sample the lounge offerings in the evening but i did use the lounge twice to meet some people & they serve tea/coffee & biscuits throughout the day....
Nov 14, 2018, 4:21 pm
#113
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,178
I need some advice on this hotel. If coming to Mumbai as a tourist (first time in India) for 5 nights, would you stay at ITC Grand for all 5 nights or split it between JW (3 nights) and ITC Grand (2 nights)?
I have an LNF for both scenarios and both hotels are similar price. St Regis would be double the price.
I heard that the rooms at ITC Grand are showing their age but what is the lounge like? And I guess it’s easy to walk to shopping malls nearby and would be easier to get to tourist attractions by taxi.
On the other hand I heard the JW has a great hard product but it’s next to the airport.
Try both or stick to IFC Grand?
Advice much appreciated!
I have an LNF for both scenarios and both hotels are similar price. St Regis would be double the price.
I heard that the rooms at ITC Grand are showing their age but what is the lounge like? And I guess it’s easy to walk to shopping malls nearby and would be easier to get to tourist attractions by taxi.
On the other hand I heard the JW has a great hard product but it’s next to the airport.
Try both or stick to IFC Grand?
Advice much appreciated!
Nov 14, 2018, 7:01 pm
#114
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
I need some advice on this hotel. If coming to Mumbai as a tourist (first time in India) for 5 nights, would you stay at ITC Grand for all 5 nights or split it between JW (3 nights) and ITC Grand (2 nights)?
I have an LNF for both scenarios and both hotels are similar price. St Regis would be double the price.
I heard that the rooms at ITC Grand are showing their age but what is the lounge like? And I guess it’s easy to walk to shopping malls nearby and would be easier to get to tourist attractions by taxi.
On the other hand I heard the JW has a great hard product but it’s next to the airport.
Try both or stick to IFC Grand?
Advice much appreciated!
I have an LNF for both scenarios and both hotels are similar price. St Regis would be double the price.
I heard that the rooms at ITC Grand are showing their age but what is the lounge like? And I guess it’s easy to walk to shopping malls nearby and would be easier to get to tourist attractions by taxi.
On the other hand I heard the JW has a great hard product but it’s next to the airport.
Try both or stick to IFC Grand?
Advice much appreciated!
Though there are many shops just outside the ITC Grand Central, these are of no interest to tourists (cheap junk, etc), and there are no proper restaurants within walking distance. Phoenix Mall (closest mall, where the StR is located) is not walking distance, but a 7-10 min taxi ride. Colaba and other tourist spots are “easily” accessible through the flyover, around 20 minutes by taxi.
While Starriott doesn’t have any perfectly located properties in Mumbai (Taj Mahal, Oberoi, and Trident are the absolute winners), the ITC presents a good compromise, albeit with old rooms. Lounge is fine, with great views and good service, although snacks vary wildly, from days with many options to others with much fewer choices.
Nov 15, 2018, 4:23 am
#115
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,676
I need some advice on this hotel. If coming to Mumbai as a tourist (first time in India) for 5 nights, would you stay at ITC Grand for all 5 nights or split it between JW (3 nights) and ITC Grand (2 nights)?
I have an LNF for both scenarios and both hotels are similar price. St Regis would be double the price.
I heard that the rooms at ITC Grand are showing their age but what is the lounge like? And I guess it’s easy to walk to shopping malls nearby and would be easier to get to tourist attractions by taxi.
On the other hand I heard the JW has a great hard product but it’s next to the airport.
Try both or stick to IFC Grand?
Advice much appreciated!
I have an LNF for both scenarios and both hotels are similar price. St Regis would be double the price.
I heard that the rooms at ITC Grand are showing their age but what is the lounge like? And I guess it’s easy to walk to shopping malls nearby and would be easier to get to tourist attractions by taxi.
On the other hand I heard the JW has a great hard product but it’s next to the airport.
Try both or stick to IFC Grand?
Advice much appreciated!
Nov 15, 2018, 4:24 am
#116
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,178
There are two JWs in Mumbai: Juhu and Sahar. Juhu is a northern suburb by the beach, with some nice restaurants around but not much more. Beach is too polluted for swimming. Sahar is by the airport and next to absolutely nothing of interest.
Though there are many shops just outside the ITC Grand Central, these are of no interest to tourists (cheap junk, etc), and there are no proper restaurants within walking distance. Phoenix Mall (closest mall, where the StR is located) is not walking distance, but a 7-10 min taxi ride. Colaba and other tourist spots are “easily” accessible through the flyover, around 20 minutes by taxi.
While Starriott doesn’t have any perfectly located properties in Mumbai (Taj Mahal, Oberoi, and Trident are the absolute winners), the ITC presents a good compromise, albeit with old rooms. Lounge is fine, with great views and good service, although snacks vary wildly, from days with many options to others with much fewer choices.
I was actually referring to Marriott Sahar. I heard that this hotel is really good in terms of lounge and room quality. Given that I could book tours starting there and at other times just relax at the hotel like a resort, I was thinking that it’d be better to have 3 nights at Marriott Sahar and 2 nights at ITC Grand Central. What do you think? Of course if St Regis was cheaper, I could go for that but it’s not in this case.Thanks again.