Four Points at LAX Los Angeles Airport [Master Thread]
Dec 7, 2006, 11:06 am
#76
Join Date: Nov 2005
Location: MOD/SFO
Programs: Whole Lot of Nothin' anymore - Thanks to baby!
Posts: 582
Are they ever going to make those elevators go faster? Thats why I usually try to get a room on the back side of the hotel (plus its easier to get to my self-parked car)
Decent hotel, but they do NOT know how to post a BRG stay.
Dec 7, 2006, 2:45 pm
#78
Join Date: Nov 2002
Location: Toronto, Canada
Programs: DL LTG, SPG LTP, Mar. PLT
Posts: 568
Dec 7, 2006, 5:06 pm
#79
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
Good cookies and cheese plate, too. A nice touch for a .... well .... otherwise plain and simple hotel.
Dec 7, 2006, 10:33 pm
#80
Join Date: Mar 2006
Location: MSP
Programs: Delta PE, SPG PE
Posts: 180
I was just going over my credit card statement and found the nice folks at this same property not only changed me 3000 SPG points for my stay, they also decided to charge my credit card $30.00 
. I would have much preferred the warm cookies. I'll never understand how this crap happens. At least 5 times each year I end up with bogus hotel charges on my credit cards.
. I would have much preferred the warm cookies. I'll never understand how this crap happens. At least 5 times each year I end up with bogus hotel charges on my credit cards.
Dec 7, 2006, 10:45 pm
#81
Join Date: Oct 2003
Location: A Capital City on The East Coast
Programs: CO-Dirt,SPG-Nothing,Marriott-Gold, Hilton-Blue, Hyatt-Plat, HI-Plat
Posts: 6,872
They gotta give you something to take your mind off the fact that you're actually staying at that property.
Now the Culver City location should give a taxi ride to another hotel
Now the Culver City location should give a taxi ride to another hotel
Dec 7, 2006, 10:45 pm
#82
Join Date: Nov 2005
Location: MOD/SFO
Programs: Whole Lot of Nothin' anymore - Thanks to baby!
Posts: 582
I was just going over my credit card statement and found the nice folks at this same property not only changed me 3000 SPG points for my stay, they also decided to charge my credit card $30.00 . I would have much preferred the warm cookies. I'll never understand how this crap happens. At least 5 times each year I end up with bogus hotel charges on my credit cards.
. I would have much preferred the warm cookies. I'll never understand how this crap happens. At least 5 times each year I end up with bogus hotel charges on my credit cards.
Dec 16, 2006, 12:41 pm
#83
In Memoriam: Original Member
Join Date: May 1998
Location: LGB/LAX
Programs: UA 1K, SPG Plat
Posts: 1,853
You can have the desk put a note into your stay record that you perfer the cookies over the cheese/fruit plate. Parking is $12 per day as a guest and you can have it included on your bill. They used to have a stay, park, & fly promotion but you need to call them first to see if it is available. Stop into TH Brewsters and see Nemo and have some great beers from around the world.
Dec 17, 2006, 1:07 am
#84
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
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Posts: 32,330
Forget cookies and cheese .... I like the free booze chits I usually schmooze. The Belgium Beer Bar there is awesome. 
Dec 20, 2006, 1:39 pm
#85
Join Date: Jan 2003
Location: Manchester, United Kingdom
Programs: Hilton Gold, Priority Club Blue, SPG Gold, Sofitel Gold, FB Ivory, BA Blue
Posts: 8,477
Four Points LAX Change of Ownership?
Perhaps our resident lurker can comment on this.... On checking out of Four Points Los Angeles Airport on Sunday, I noticed a big sign on the front door of the hotel regarding a change of ownership. Is this hotel leaving the Starwood group/loyalty programme? Does this mean an end to the excellent beer (really, the place is currently Belgian beer heaven)?
Dec 20, 2006, 2:02 pm
#86
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Perhaps our resident lurker can comment on this.... On checking out of Four Points Los Angeles Airport on Sunday, I noticed a big sign on the front door of the hotel regarding a change of ownership. Is this hotel leaving the Starwood group/loyalty programme? Does this mean an end to the excellent beer (really, the place is currently Belgian beer heaven)?
What did the hotel say when you asked them what it meant?Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Dec 20, 2006, 2:09 pm
#87
Join Date: Jan 2003
Location: Manchester, United Kingdom
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Posts: 8,477
Didn't have time to ask - I'd just boarded the shuttle bus to the airport when I noticed. Something about a change of ownership to a company called (I think) Hotel Concessions California.
Dec 20, 2006, 2:13 pm
#88
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Then maybe I will know about it on the day they leave. That's about how it usually goes on these types of things. 
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Dec 20, 2006, 5:36 pm
#89
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
Without asking for confirmation or denial, I think William is being vague here deliberately.
The license or franchise agreement by which a hotel owner uses the brand (or, "flies the flag") has more requirements than you would believe. But nearly top of the list is that you can't sell the hotel to a new owner without permission - and if you do, then (in this case) Sheraton can require that you take down the flag (i.e., stop using the "Four Points" name and remove everything - down to the matchbooks and postcards - with "Four Points" "Sheraton" "Starwood" or any of their logos and trademarks on them.
If an owner were to sell the hotel without prior approval, the buyer must be either (a) so tight w/Starwood corporate that they know the approval will be given, or (b) so stupid that they won't get approved, or (c) so desparate to meet a particular deadline that they'll run the risk of pissing off someone in corporate legal, or (d) ready to bolt to another franchise.
On the other hand, if (for example) the buyer was tight w/Starwood, and knew the approval was pending, they would close the purchase and let the paperwork catch up. That would piss off the legal folks, though, who might insist that Corporate Communications not do anything that was viewed as tolerating the situation, so that legal could bust the chops of the next guy to try this...
But I'm just guessing.
The license or franchise agreement by which a hotel owner uses the brand (or, "flies the flag") has more requirements than you would believe. But nearly top of the list is that you can't sell the hotel to a new owner without permission - and if you do, then (in this case) Sheraton can require that you take down the flag (i.e., stop using the "Four Points" name and remove everything - down to the matchbooks and postcards - with "Four Points" "Sheraton" "Starwood" or any of their logos and trademarks on them.
If an owner were to sell the hotel without prior approval, the buyer must be either (a) so tight w/Starwood corporate that they know the approval will be given, or (b) so stupid that they won't get approved, or (c) so desparate to meet a particular deadline that they'll run the risk of pissing off someone in corporate legal, or (d) ready to bolt to another franchise.
On the other hand, if (for example) the buyer was tight w/Starwood, and knew the approval was pending, they would close the purchase and let the paperwork catch up. That would piss off the legal folks, though, who might insist that Corporate Communications not do anything that was viewed as tolerating the situation, so that legal could bust the chops of the next guy to try this...
But I'm just guessing.
Dec 20, 2006, 5:58 pm
#90
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I honestly don't know, and probably won't until the day they leave...if, in fact, that is what happens. These things are like state secrets...probably for the very reasons you've cited...but you'd think the person responsible for telling the world once it happens would hear about it at least a couple of days in advance to prepare for it.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]