Four Points at LAX Los Angeles Airport [Master Thread]
May 31, 2013, 10:17 am
#571
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
William: for those of us who live on the West Coast this is a problem. Often times after 9PM Pacific Time, SPG.com or the other brand websites simply won't let you book a room for that night, or only at certain properties. IMHO, Starwood is leaving revenue on the table with this system limitation.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Last edited by Starwood Lurker; May 31, 2013 at 12:03 pm
Jun 9, 2013, 10:47 pm
#572
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 1,998
Highly recommend!
I recently completed a 9 night stay at this location. We were assigned a 5th floor room that was clean and well maintained. No functionality issues were experienced with the room and water pressure/hot water was both excellent.
Staff at this property offered excellent service with nice touches that offered consistent guest use name and follow through on all requests. I've stayed at 5 star locations around the world and for a limited service hotel this property over delivered on the expectation level of guest service.
We used the pool and exercise facilities each day and both were acceptable. The daily breakfast buffet was adequate with the house-made hot sauce and hearty oatmeal both being highlights. Each morning we received made-to-order scrambled egg whites at no additional charge. Given the long stay, I required laundry service and the on-property washer and dryer were both available for guest use.
Room rates at the Sheraton Gateway were comparable to the 4P LAX so I messaged Phil directly and his offer of an additional amenity to compensate for the lack of a Club was generous.
I've stayed at numerous 4P locations and the LAX rates at the top. I would not hesitate to stay at this property on a future stay to the LAX area and would highly recommend this hotel to friends and family.
Staff at this property offered excellent service with nice touches that offered consistent guest use name and follow through on all requests. I've stayed at 5 star locations around the world and for a limited service hotel this property over delivered on the expectation level of guest service.
We used the pool and exercise facilities each day and both were acceptable. The daily breakfast buffet was adequate with the house-made hot sauce and hearty oatmeal both being highlights. Each morning we received made-to-order scrambled egg whites at no additional charge. Given the long stay, I required laundry service and the on-property washer and dryer were both available for guest use.
Room rates at the Sheraton Gateway were comparable to the 4P LAX so I messaged Phil directly and his offer of an additional amenity to compensate for the lack of a Club was generous.
I've stayed at numerous 4P locations and the LAX rates at the top. I would not hesitate to stay at this property on a future stay to the LAX area and would highly recommend this hotel to friends and family.
Last edited by hockeystl; Jun 9, 2013 at 10:53 pm
Jun 10, 2013, 10:06 am
#573
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133
I recently completed a 9 night stay at this location. We were assigned a 5th floor room that was clean and well maintained. No functionality issues were experienced with the room and water pressure/hot water was both excellent.
Staff at this property offered excellent service with nice touches that offered consistent guest use name and follow through on all requests. I've stayed at 5 star locations around the world and for a limited service hotel this property over delivered on the expectation level of guest service.
We used the pool and exercise facilities each day and both were acceptable. The daily breakfast buffet was adequate with the house-made hot sauce and hearty oatmeal both being highlights. Each morning we received made-to-order scrambled egg whites at no additional charge. Given the long stay, I required laundry service and the on-property washer and dryer were both available for guest use.
Room rates at the Sheraton Gateway were comparable to the 4P LAX so I messaged Phil directly and his offer of an additional amenity to compensate for the lack of a Club was generous.
I've stayed at numerous 4P locations and the LAX rates at the top. I would not hesitate to stay at this property on a future stay to the LAX area and would highly recommend this hotel to friends and family.
Staff at this property offered excellent service with nice touches that offered consistent guest use name and follow through on all requests. I've stayed at 5 star locations around the world and for a limited service hotel this property over delivered on the expectation level of guest service.
We used the pool and exercise facilities each day and both were acceptable. The daily breakfast buffet was adequate with the house-made hot sauce and hearty oatmeal both being highlights. Each morning we received made-to-order scrambled egg whites at no additional charge. Given the long stay, I required laundry service and the on-property washer and dryer were both available for guest use.
Room rates at the Sheraton Gateway were comparable to the 4P LAX so I messaged Phil directly and his offer of an additional amenity to compensate for the lack of a Club was generous.
I've stayed at numerous 4P locations and the LAX rates at the top. I would not hesitate to stay at this property on a future stay to the LAX area and would highly recommend this hotel to friends and family.
Jun 10, 2013, 4:20 pm
#575
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133
Depends what you are looking for. We have Park, Stay & Fly packages that include one night in the hotel and up to 14 days of parking. We generally don't have folks parking who aren't either staying in the hotel or attending an event at the hotel. Please PM me if I can help further. Best!!! Phil
Jun 11, 2013, 4:43 pm
#579
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Value for money or SPG points? The award category of this property just changed from cat 2 to 3 during the past 24 hours. Proof here.
It was a sweet deal while it lasted.
Another good example of earn 'em and burn 'em!
Jun 11, 2013, 7:27 pm
#580
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Just completed another wonderful, flawless stay at the Four Points LAX. I LOVE, this property. Phil and his team has made this my hotel for all my stays in the L.A area. I have tried the Westin and the Sheraton, but found them lacking and cold in the customer service and small things that mean a lot to me. Looking forward to another stay soon at the Four Points!
Jun 11, 2013, 7:59 pm
#581
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,735
Jun 11, 2013, 10:24 pm
#582
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Value for money or SPG points? The award category of this property just changed from cat 2 to 3 during the past 24 hours. Proof here.
Jun 12, 2013, 12:12 am
#583
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,403
Value for money or SPG points? The award category of this property just changed from cat 2 to 3 during the past 24 hours. Proof here.
Jun 12, 2013, 2:02 am
#584
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
In fairness, why do price changes using points need to be different than price changes using dollars? They can go up and down in a matter of minutes.
Jun 12, 2013, 10:10 am
#585
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133