Four Points at LAX Los Angeles Airport [Master Thread]
Feb 20, 2012, 4:02 pm
#316
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
Well this is still going on, Last night after a long drive from San Deigo my keys wouldn't work, so I went all the way back and waited in the Gold & Plat line. I was ignored by the FD agent even though she looked at me prior to helping the guest in the regular line (there were two agents at that time). Waited for a while until another agent showed up on the Gold and Plat desk and fixed the situation and that was it. When I returned to the elevator I saw another guest coming down with the keys in hand so I thought this might be an issue for some guests. When this happened to be at the Sheraton Pasadena I was offered straight away 1K points for the inconveince.
Plus when I checked in yesterday it took almost 20 minutes to finish checking in with what it seems to me a new FD agent but I was more than happy to be patient while he checks everything (He was very friendly). I had a little bit of issues during checking in. I hate coming to the front desk every now and then to fix things up so I just wanted to fix it at that time.
I'm halfway through my stay and other than that it's still a plesent stay and hoping my keys will work tonight.
Plus when I checked in yesterday it took almost 20 minutes to finish checking in with what it seems to me a new FD agent but I was more than happy to be patient while he checks everything (He was very friendly). I had a little bit of issues during checking in. I hate coming to the front desk every now and then to fix things up so I just wanted to fix it at that time.
I'm halfway through my stay and other than that it's still a plesent stay and hoping my keys will work tonight.
Calling doesn't help as it usually takes for ever to get someone to come up
Feb 20, 2012, 8:44 pm
#317
Suspended
Join Date: Dec 2009
Posts: 3,816
With hotel keys, I put one in each (otherwise empty) back pocket so neither are near cell phones, credit cards, etc.
It's also a shame the elite line problem still hasn't been fixed. I had no idea that would be so difficult.
It's also a shame the elite line problem still hasn't been fixed. I had no idea that would be so difficult.
Feb 20, 2012, 11:13 pm
#318
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Join Date: Oct 2001
Location: check swarm
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Posts: 14,404
So based on Phil's participation here I moved my 2 recent park & fly stays to the 4P LAX:
1st stay: very good. Jr. Suite, great cookie plate, nice breakfast. However housekeeping called 2x asking 'if I need service' ie: when will you check out!
2nd stay: meh. Just a regular, remodeled room, one you couldn't sit on the toilet because the wall TP holder was in the way! Housekeeping called 3x that morning, 2nd no one was there. 3rd time I answered 'hello housekeeping, I know it's you' and they asked 'do you need service' and I told them I'd been given a 2PM checkout. [It was 1PM]. I know they have a tight schedule but you'd think they'd honor a DnD sign and get a report from the FD when the agent entered a late checkout for me?
Interestingly on the 2nd stay at check-in they offered some new options for the platinum amenity: 250 points, breakfast buffet, or around $15 credit towards food in the bar that evening in case I was checking out before breakfast. Very nice options!
I'm sure Phil will follow-up so I will likely give them another chance re: aggressive housekeeping.
1st stay: very good. Jr. Suite, great cookie plate, nice breakfast. However housekeeping called 2x asking 'if I need service' ie: when will you check out!
2nd stay: meh. Just a regular, remodeled room, one you couldn't sit on the toilet because the wall TP holder was in the way! Housekeeping called 3x that morning, 2nd no one was there. 3rd time I answered 'hello housekeeping, I know it's you' and they asked 'do you need service' and I told them I'd been given a 2PM checkout. [It was 1PM]. I know they have a tight schedule but you'd think they'd honor a DnD sign and get a report from the FD when the agent entered a late checkout for me?
Interestingly on the 2nd stay at check-in they offered some new options for the platinum amenity: 250 points, breakfast buffet, or around $15 credit towards food in the bar that evening in case I was checking out before breakfast. Very nice options!
I'm sure Phil will follow-up so I will likely give them another chance re: aggressive housekeeping.
Feb 20, 2012, 11:36 pm
#319
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Tommorow I think I will just go to the front desk before going up just in case the keys are not working well.
Feb 21, 2012, 12:53 am
#320
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,965
I have been asking questions on another thread...
Phil said that "odd numbered rooms 5th floor and above in the west tower have a pretty good airport view". Are those rooms also renovated? Does anyone have any good photos of the airport taken from these rooms?
Thanks.
Phil said that "odd numbered rooms 5th floor and above in the west tower have a pretty good airport view". Are those rooms also renovated? Does anyone have any good photos of the airport taken from these rooms?
Thanks.
Feb 21, 2012, 5:37 pm
#321
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133
BTW - By pretty good aiport view I mean the best airport view we have. We're a block back from Century Blvd which is good for noise, not so good for plane watching.
Feb 21, 2012, 5:40 pm
#322
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133
Well today was a little different, not the key part though, that didn't work again even though I had kept one of the keys in my front pocket with nothing else there. Went down again but this time they did recognize the elite line which was nice.
Tommorow I think I will just go to the front desk before going up just in case the keys are not working well.
Tommorow I think I will just go to the front desk before going up just in case the keys are not working well.
Feb 21, 2012, 5:44 pm
#323
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133
Well today was a little different, not the key part though, that didn't work again even though I had kept one of the keys in my front pocket with nothing else there. Went down again but this time they did recognize the elite line which was nice.
Tommorow I think I will just go to the front desk before going up just in case the keys are not working well.
Tommorow I think I will just go to the front desk before going up just in case the keys are not working well.
Feb 21, 2012, 5:46 pm
#324
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133
So based on Phil's participation here I moved my 2 recent park & fly stays to the 4P LAX:
1st stay: very good. Jr. Suite, great cookie plate, nice breakfast. However housekeeping called 2x asking 'if I need service' ie: when will you check out!
2nd stay: meh. Just a regular, remodeled room, one you couldn't sit on the toilet because the wall TP holder was in the way! Housekeeping called 3x that morning, 2nd no one was there. 3rd time I answered 'hello housekeeping, I know it's you' and they asked 'do you need service' and I told them I'd been given a 2PM checkout. [It was 1PM]. I know they have a tight schedule but you'd think they'd honor a DnD sign and get a report from the FD when the agent entered a late checkout for me?
Interestingly on the 2nd stay at check-in they offered some new options for the platinum amenity: 250 points, breakfast buffet, or around $15 credit towards food in the bar that evening in case I was checking out before breakfast. Very nice options!
I'm sure Phil will follow-up so I will likely give them another chance re: aggressive housekeeping.
1st stay: very good. Jr. Suite, great cookie plate, nice breakfast. However housekeeping called 2x asking 'if I need service' ie: when will you check out!
2nd stay: meh. Just a regular, remodeled room, one you couldn't sit on the toilet because the wall TP holder was in the way! Housekeeping called 3x that morning, 2nd no one was there. 3rd time I answered 'hello housekeeping, I know it's you' and they asked 'do you need service' and I told them I'd been given a 2PM checkout. [It was 1PM]. I know they have a tight schedule but you'd think they'd honor a DnD sign and get a report from the FD when the agent entered a late checkout for me?
Interestingly on the 2nd stay at check-in they offered some new options for the platinum amenity: 250 points, breakfast buffet, or around $15 credit towards food in the bar that evening in case I was checking out before breakfast. Very nice options!
I'm sure Phil will follow-up so I will likely give them another chance re: aggressive housekeeping.
Feb 21, 2012, 11:41 pm
#325
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
It can happen anywhere. Saw you today btw infront of the elevators around noon but it seems you were too busy about what happened so I just passed by, didn't want to interrupt you.
Feb 22, 2012, 2:10 am
#326
Join Date: Jan 2010
Location: NAPA
Programs: MARRIOTT LIFETIME TITANIUM ELITE, HYATT LIFETIME GLOBALIST, UAL SILVER, AA EXECUTIVE PLATINUM
Posts: 476
Solid stay
Was there for the weekend. If you saw a devilishly handsome, chubby, bald guy wandering around the property with a golden dog the size of a full grown mountain lion, that was me.
Not sure if I have ever encountered a more friendly staff.
Over the top great beer selection in the pub and solid food. Good breakfasts. I really like the chocolate chip cookies they give plats.
This has to be my favorite 4 Points.
Not sure if I have ever encountered a more friendly staff.
Over the top great beer selection in the pub and solid food. Good breakfasts. I really like the chocolate chip cookies they give plats.
This has to be my favorite 4 Points.
Feb 22, 2012, 10:12 am
#328
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133
Its never an interruption! Next time please stop by my office if you have time or just grab me in the hall. Thanks for staying with us!!! Phil
Feb 22, 2012, 10:13 am
#329
Company Representative - Four Points by Sheraton LAX
Join Date: Jan 2012
Location: SBE - GM Four Points by Sheraton LAX
Posts: 133
Was there for the weekend. If you saw a devilishly handsome, chubby, bald guy wandering around the property with a golden dog the size of a full grown mountain lion, that was me.
Not sure if I have ever encountered a more friendly staff.
Over the top great beer selection in the pub and solid food. Good breakfasts. I really like the chocolate chip cookies they give plats.
This has to be my favorite 4 Points.
Not sure if I have ever encountered a more friendly staff.
Over the top great beer selection in the pub and solid food. Good breakfasts. I really like the chocolate chip cookies they give plats.
This has to be my favorite 4 Points.
Devilishly handsome?