Nov 5, 2018, 1:41 pm
Last edit by: bhrubin
Concierge email address: [email protected]
Expert Review (posted to Luxury Forum) from March 2018 including description of Table 55 at the King Cole Bar:
https://www.flyertalk.com/hotel-revi...ular-stay-2408
Expert Review (posted to Luxury Forum) from March 2018 including description of Table 55 at the King Cole Bar:
https://www.flyertalk.com/hotel-revi...ular-stay-2408
St Regis New York City NYC [Master Thread]
Jul 19, 2021, 9:44 am
#466
Join Date: Aug 2015
Location: LAX & TPA
Programs: DL Diamond, UA Silver, HH Diamond, Bonvoy Plat, Hyatt Globalist
Posts: 168
Am celebrating my anniversary in a weekend so sent hotel an email asking about a possible suite upgrade or maybe some flowers (self-paid, just wanted them to arrange it.)
Got this reply; “Thank you for your email. There is no upgrade available. Please check back with the Front Desk Manager at check in”
Jeez.
Got this reply; “Thank you for your email. There is no upgrade available. Please check back with the Front Desk Manager at check in”
Jeez.
Jul 19, 2021, 9:46 am
#467
Join Date: Oct 2018
Posts: 148
I'll be there August 1-2, and for sale on Marriott app is Fifth Avenue Suite, St. Regis Suite, Madison Suite, Deluxe Suite, and Astor Suite. Unfortunate that SNAs can only be applied to Grand Deluxe room. 
Jul 19, 2021, 9:59 am
#468
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
That said, it can be a good deal if you keep expectations low in terms of room assignment.
Jul 21, 2021, 1:28 pm
#469
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,424
Is this new? I swear that in the past I've been able to put in a request for an Astor Suite. Never actually went through, but at least they let you ask...
Jul 21, 2021, 6:27 pm
#470
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Jul 21, 2021, 7:28 pm
#471
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Yeah I think this hotel really hates points stay. Just IME. Our cash stay was upgraded to a Fifth Ave suite for free (you can upgrade cash stays up to grand suite on booking now) and it was a pretty long stay for a complimentary upgrade. When my friend visited NYC, she booked only 2 nights on points as a Platinum… they upgraded her to a grand deluxe and didn’t offer anything else. Kind of weird considering this property is managed by Marriott directly (though no longer owned, RIP).
Jul 24, 2021, 11:22 pm
#472
Join Date: Aug 2011
Programs: Marriott Bonvoy Ambassador
Posts: 598
Also have had poor experiences staying here on points. I actually emailed two separate managers prior to our last stay to try to make arrangements for a special occasion, with no response. Ultimately, I called and was told to "visit our website to buy an amenity." I did that, and then it was like pulling teeth the day of arrival to arrange its delivery.
Staying here in the fall on a cash rate (although it's a AAA discount), so we'll see if that's any better.
Staying here in the fall on a cash rate (although it's a AAA discount), so we'll see if that's any better.
Jul 25, 2021, 8:29 am
#473
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Also have had poor experiences staying here on points. I actually emailed two separate managers prior to our last stay to try to make arrangements for a special occasion, with no response. Ultimately, I called and was told to "visit our website to buy an amenity." I did that, and then it was like pulling teeth the day of arrival to arrange its delivery.
Staying here in the fall on a cash rate (although it's a AAA discount), so we'll see if that's any better.
Staying here in the fall on a cash rate (although it's a AAA discount), so we'll see if that's any better.
If you’re going to book a cash stay at this hotel, I highly recommend doing a preferred agent rate. They have stay 3 pay 2 promotions that also stack with other benefits (f&B credit) and a guaranteed multi-category room upgrade on booking (not check-in).
Who did you email at the hotel? The concierge we know there is a member of Les Clefs d’Or USA. If you have heard of the golden concierge key before, he is part of that society. My understanding is that they have very high standards.
Jul 26, 2021, 3:22 pm
#474
Join Date: Oct 2018
Posts: 148
Yeah, it is really disappointing to read this. My experience with the staff at this hotel has been amazing. I am sad it is inconsistent for others.
If you’re going to book a cash stay at this hotel, I highly recommend doing a preferred agent rate. They have stay 3 pay 2 promotions that also stack with other benefits (f&B credit) and a guaranteed multi-category room upgrade on booking (not check-in).
Who did you email at the hotel? The concierge we know there is a member of Les Clefs d’Or USA. If you have heard of the golden concierge key before, he is part of that society. My understanding is that they have very high standards.
If you’re going to book a cash stay at this hotel, I highly recommend doing a preferred agent rate. They have stay 3 pay 2 promotions that also stack with other benefits (f&B credit) and a guaranteed multi-category room upgrade on booking (not check-in).
Who did you email at the hotel? The concierge we know there is a member of Les Clefs d’Or USA. If you have heard of the golden concierge key before, he is part of that society. My understanding is that they have very high standards.
Jul 27, 2021, 6:47 am
#475
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,734
Take a look at the STARS Luminous rate HERE on the Bonvoy Forum or visit the Luxury Hotels forum sticky at the top also here on FT to find out more
Aug 1, 2021, 9:33 pm
#476
Join Date: Oct 2018
Posts: 148
Update: ended up booking three nights (still on points).
Property was very nice, had a Grand Luxe room and moved me to Astor Suite after it opened up 1 day in. Staff are exceptionally kind and we did feel very looked after (before the issues noted below).
A few service mishaps; no bath drawn after I requested and confirmed, some cleaning problems in the bathtub that caused water to look super gross and brown (we noticed after we attempted to draw a bath ourselves). Was offered Cabernet and chocolates, eventually given 50k points.
Property was very nice, had a Grand Luxe room and moved me to Astor Suite after it opened up 1 day in. Staff are exceptionally kind and we did feel very looked after (before the issues noted below).
A few service mishaps; no bath drawn after I requested and confirmed, some cleaning problems in the bathtub that caused water to look super gross and brown (we noticed after we attempted to draw a bath ourselves). Was offered Cabernet and chocolates, eventually given 50k points.
Aug 1, 2021, 11:08 pm
#477
Join Date: Aug 2011
Programs: Marriott Bonvoy Ambassador
Posts: 598
Yeah, it is really disappointing to read this. My experience with the staff at this hotel has been amazing. I am sad it is inconsistent for others.
If you’re going to book a cash stay at this hotel, I highly recommend doing a preferred agent rate. They have stay 3 pay 2 promotions that also stack with other benefits (f&B credit) and a guaranteed multi-category room upgrade on booking (not check-in).
Who did you email at the hotel? The concierge we know there is a member of Les Clefs d’Or USA. If you have heard of the golden concierge key before, he is part of that society. My understanding is that they have very high standards.
If you’re going to book a cash stay at this hotel, I highly recommend doing a preferred agent rate. They have stay 3 pay 2 promotions that also stack with other benefits (f&B credit) and a guaranteed multi-category room upgrade on booking (not check-in).
Who did you email at the hotel? The concierge we know there is a member of Les Clefs d’Or USA. If you have heard of the golden concierge key before, he is part of that society. My understanding is that they have very high standards.
Yes, agent rate would be great, but I actually booked it several months ago when the rate was quite a bit lower and included parking, which is a significant savings. Thanks for the tip, though!
Aug 2, 2021, 6:02 am
#478
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Update: ended up booking three nights (still on points).
Property was very nice, had a Grand Luxe room and moved me to Astor Suite after it opened up 1 day in. Staff are exceptionally kind and we did feel very looked after (before the issues noted below).
A few service mishaps; no bath drawn after I requested and confirmed, some cleaning problems in the bathtub that caused water to look super gross and brown (we noticed after we attempted to draw a bath ourselves). Was offered Cabernet and chocolates, eventually given 50k points.
Property was very nice, had a Grand Luxe room and moved me to Astor Suite after it opened up 1 day in. Staff are exceptionally kind and we did feel very looked after (before the issues noted below).
A few service mishaps; no bath drawn after I requested and confirmed, some cleaning problems in the bathtub that caused water to look super gross and brown (we noticed after we attempted to draw a bath ourselves). Was offered Cabernet and chocolates, eventually given 50k points.
Aug 7, 2021, 5:26 pm
#480
Join Date: Oct 2018
Posts: 148
An update; Asked for GM's email before I checked out and was given Director of Rooms email (still no response). Was given 50k + 50k (100k total) from front desk - more than generous. I'll be keeping the picture off TripAdvisor.
