Oct 27, 2018, 11:03 am
Last edit by: littlevoices
Hotel email: [email protected]
Latest Email: [email protected]
As of April 2024:
Resort fee inclusions / hotel details: https://ipoolside-media.s3.amazonaws...tivities_2.pdf
Elite Breakfast offering: https://www.kaimarketwaikiki.com/our-menus (look for the elite benefits)
Parking: Self-Parking $55.00 per night / Valet $65.00 per night
Latest Email: [email protected]
As of April 2024:
Resort fee inclusions / hotel details: https://ipoolside-media.s3.amazonaws...tivities_2.pdf
Elite Breakfast offering: https://www.kaimarketwaikiki.com/our-menus (look for the elite benefits)
Parking: Self-Parking $55.00 per night / Valet $65.00 per night
Sheraton Waikiki, Honolulu, Hawaii [Master Thread]
Jan 28, 2019, 7:58 am
#931
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Feb 1, 2019, 3:09 am
#932
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
I sent an email to Sheraton Waikiki in regard to extra person fee charged at Marriott Websites for booking room with more than 2 people. This is what I received:
******************************************
Aloha,
Thank you for your inquiry with us at the Sheraton Waikiki Resort and Spa!
All of our rooms allow for two (2) adults and two (2) children, under the age of 17, so there will be no additional charge for your children. We do apologize that our website is showing an additional fee. Please disregard the additional fee as we have been experiencing a system error with this matter, but please be assured that we will not charge you any additional fees, upon checkout, for children under 17.
Please let us know if we may be of any further assistance.
Mahalo,
*******************************
Surely they should hassle Marriott to get this fixed ASAP as it is a major turnoff for potential guests when they charge extra person fee for children ........
PS: I have added the latest email address from Sheraton Waikiki as well in Wiki.
******************************************
Aloha,
Thank you for your inquiry with us at the Sheraton Waikiki Resort and Spa!
All of our rooms allow for two (2) adults and two (2) children, under the age of 17, so there will be no additional charge for your children. We do apologize that our website is showing an additional fee. Please disregard the additional fee as we have been experiencing a system error with this matter, but please be assured that we will not charge you any additional fees, upon checkout, for children under 17.
Please let us know if we may be of any further assistance.
Mahalo,
*******************************
Surely they should hassle Marriott to get this fixed ASAP as it is a major turnoff for potential guests when they charge extra person fee for children ........
PS: I have added the latest email address from Sheraton Waikiki as well in Wiki.
Feb 1, 2019, 2:00 pm
#933
Join Date: Nov 2018
Programs: Skymiles; SPG; AAdvantage
Posts: 34
Have a reservation for 2/17-2/21, emailed GM last evening to request a complimentary upgrade (am Gold Elite only through Amex Plat). Promptly was responded to by an assistant saying I was upgraded from standard room to Oceanview Club Deluxe Room. Very nice. Will ask for a suite at check-in but more than happy with the club access.
Feb 16, 2019, 7:02 pm
#934
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
Hi all, just checked into Sheraton today, and must say that I’m disappointed in the hotel’s communication regarding construction noise. You can absolute hear loud cutting, banging etc from the edge pool. The only reason we didn’t cancel this trip is the website and communications have said Monday through Friday. Spoke to a desk manager and was advised that construction is occurring Monday through Saturday, I believe 9-5. Beware if you want some quiet time!
Last edited by drewdawg199; Feb 16, 2019 at 9:06 pm
Feb 17, 2019, 7:28 am
#935
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Hi all, just checked into Sheraton today, and must say that I’m disappointed in the hotel’s communication regarding construction noise. You can absolute hear loud cutting, banging etc from the edge pool. The only reason we didn’t cancel this trip is the website and communications have said Monday through Friday. Spoke to a desk manager and was advised that construction is occurring Monday through Saturday, I believe 9-5. Beware if you want some quiet time!
Feb 17, 2019, 11:05 am
#936
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,192
Hi all, just checked into Sheraton today, and must say that I’m disappointed in the hotel’s communication regarding construction noise. You can absolute hear loud cutting, banging etc from the edge pool. The only reason we didn’t cancel this trip is the website and communications have said Monday through Friday. Spoke to a desk manager and was advised that construction is occurring Monday through Saturday, I believe 9-5. Beware if you want some quiet time!
Feb 18, 2019, 6:28 am
#937
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
while you might have a case it's doubtful the renovation was clearly posted on their website. As an owner of a company that specializes in this type of work noise and inconvenience is the first and last discussion point at "pre construction" meetings. Having said that once when we were doing the same work on the Palm Beach Hilton the manager did stop our workers once do to a guest who complained she couldn't nap in the afternoon, Her room if anyone knows the Hilton PB was clearly on the other side of the property. Next day the manager said keep going I want you guys out of here, he got hit with "delay and disruption" claim!
Feb 18, 2019, 11:20 am
#938
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Question for y'all - we have an upcoming stay here at the SW. The day we check out our flight's not until 9 PM - on our last stay they stored our bags for us and said there would be a hospitality suite/shower available if we needed it. Our flight was a bit earlier last time so we didn't end up using their facilities to shower/etc. They didn't give us late checkout last time so I'm not hopeful of us getting it this time. We're only lowly Golds so probably mean nothing to them. Has anyone used their shower facilities for this purpose? We'd love to have some extra lounge time at the pool if possible, but I'm wondering if it's worth it to burn a free night cert at the Courtyard just to have a clean shower before we head out.
Feb 18, 2019, 1:02 pm
#939
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
I’ve gotten some minor resolution regarding the construction noise. We are only staying two nights, but they waived the resort fees after first complaint. After second complaint was given a $100 credit and two drink chits. Can’t say I’m happy about it, the noise is constant and loud, we recorded peaks of 85 dB but consistently mid 70s. If you plan to relax at the adult pool anytime soon I’d highly recommend you reconsider.
Feb 18, 2019, 2:54 pm
#940
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
The day we check out our flight's not until 9 PM - on our last stay they stored our bags for us and said there would be a hospitality suite/shower available if we needed it. Our flight was a bit earlier last time so we didn't end up using their facilities to shower/etc. They didn't give us late checkout last time so I'm not hopeful of us getting it this time. We're only lowly Golds so probably mean nothing to them. Has anyone used their shower facilities for this purpose? We'd love to have some extra lounge time at the pool if possible, but I'm wondering if it's worth it to burn a free night cert at the Courtyard just to have a clean shower before we head out.
Feb 18, 2019, 3:05 pm
#941
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
I’ve gotten some minor resolution regarding the construction noise. We are only staying two nights, but they waived the resort fees after first complaint. After second complaint was given a $100 credit and two drink chits. Can’t say I’m happy about it, the noise is constant and loud, we recorded peaks of 85 dB but consistently mid 70s. If you plan to relax at the adult pool anytime soon I’d highly recommend you reconsider.
Haha - good to know there's another option just in case!
Feb 19, 2019, 12:04 am
#943
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,192
while you might have a case it's doubtful the renovation was clearly posted on their website. As an owner of a company that specializes in this type of work noise and inconvenience is the first and last discussion point at "pre construction" meetings. Having said that once when we were doing the same work on the Palm Beach Hilton the manager did stop our workers once do to a guest who complained she couldn't nap in the afternoon, Her room if anyone knows the Hilton PB was clearly on the other side of the property. Next day the manager said keep going I want you guys out of here, he got hit with "delay and disruption" claim!
Feb 19, 2019, 11:27 am
#944
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Ugh - this sucks. This sounds weird but I wish there was a way to get a video or audio of how loud the construction is from the Edge pool? I don't care as much about if it's loud inside the hotel - we'd probably be out most of the day anyway. But if the noise takes away from our relaxation and enjoyment of the pool, that might be a deal breaker. Thank goodness our we can still cancel our rez.
Feb 19, 2019, 2:10 pm
#945
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
Actually, we have some videos that we took yesterday while sitting on the lounge chairs at the Edge pool. By about 9:30am we had had enough and moved over to the family pool. I'll see if I can figure out how to get them posted later today.