Oct 27, 2018, 11:03 am
Last edit by: littlevoices
Hotel email: [email protected]
Latest Email: [email protected]
As of April 2024:
Resort fee inclusions / hotel details: https://ipoolside-media.s3.amazonaws...tivities_2.pdf
Elite Breakfast offering: https://www.kaimarketwaikiki.com/our-menus (look for the elite benefits)
Parking: Self-Parking $55.00 per night / Valet $65.00 per night
Latest Email: [email protected]
As of April 2024:
Resort fee inclusions / hotel details: https://ipoolside-media.s3.amazonaws...tivities_2.pdf
Elite Breakfast offering: https://www.kaimarketwaikiki.com/our-menus (look for the elite benefits)
Parking: Self-Parking $55.00 per night / Valet $65.00 per night
Sheraton Waikiki, Honolulu, Hawaii [Master Thread]
Jan 12, 2019, 6:10 pm
#916
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Mr Sanders was a fabulous GM and instituted a lot of the Platinum recognition that made this hotel so fabulous and has been dwindling away since the merger. He reminds me a lot of Richard Chapman at the SGS. Sheraton Waikiki's loss is the Alohilani's gain.
Jan 12, 2019, 6:53 pm
#917
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
My friend and I stayed at this hotel in July and we were given complimentary access to the Leahi Club Lounge on the 30th floor. He has Gold for Life status with SPG, and I have Silver status. Wonderful experience. This is why we came again for early January. We are here right now and they refused to give us complimentary access to the lounge again. This escalated to the night manager on duty, Ingrid Noda, who stated we were not supposed to have access to the lounge back in July and should not have it now. She offered to give us 50% discount on the $125 per night charge. My friend and I felt for good customer service, she should have offered the complimentary access this time but state not to expect it in the future as a gesture of goodwill. She was very cold and unpleasant. When we got to the room, there was a stand-up flyer posted from Jason Kim, hotel manager, asking for "what are we doing right?" and "what can we improve?" Kind of ironic considering how their manager on duty, Ingrid, is setting such a negative, customer unfriendly tone.
Regarding the construction, yes, it has begun. They have ropes and scaffolds hanging all along the ocean side of the hotel. The drilling noise can be heard between 9 am and 5 pm. It is not very nice to hear the noise if you want to take a daytime nap. They are focusing on the top floor. In fact, there is a sign posted in the lobby that anyone needing elevator access to the 31st floor should use the Diamond Head elevators.
In addition, all Wi-Fi internet access is unsecure. We are used to getting a homepage when first accessing the internet that requests the room number and last name on file. No such security nowadays.
Finally, the infinite, adult-only pool is amazing. Definitely one of the best features of this hotel!
Regarding the construction, yes, it has begun. They have ropes and scaffolds hanging all along the ocean side of the hotel. The drilling noise can be heard between 9 am and 5 pm. It is not very nice to hear the noise if you want to take a daytime nap. They are focusing on the top floor. In fact, there is a sign posted in the lobby that anyone needing elevator access to the 31st floor should use the Diamond Head elevators.
In addition, all Wi-Fi internet access is unsecure. We are used to getting a homepage when first accessing the internet that requests the room number and last name on file. No such security nowadays.
Finally, the infinite, adult-only pool is amazing. Definitely one of the best features of this hotel!
Jan 14, 2019, 10:04 am
#919
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Being it's a block off the beach in Honolulu it's a resort. If their overly booked usually they will accommodate PP's request.
Jan 14, 2019, 11:56 am
#920
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
I’ve never had any issues getting late check out from this property. Usually, I have to vacate my suite and move to the room with a view of the air conditioners though. YMMV.
Jan 15, 2019, 7:13 am
#921
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
I don’t know about a block off the beach. You can throw your ice cubes into the ocean while lounging in the Edge Pool.
I’ve never had any issues getting late check out from this property. Usually, I have to vacate my suite and move to the room with a view of the air conditioners though. YMMV.
Jan 15, 2019, 9:23 am
#922
Join Date: Apr 2013
Location: Chicago, Il
Programs: United 1K, 2 Million Mile member, SPG Plat
Posts: 52
The only thing that separates the Edge pool and the ocean is a 3 foot walkway. I think you may be thinking about a different hotel. The Sheraton Waikiki is an oceanfront hotel.
Jan 15, 2019, 9:42 am
#923
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Sorry I was thinking the Sheraton P Maybe I need to drink more Margarita's
Last edited by edgewood49; Jan 15, 2019 at 9:43 am Reason: more info
Jan 24, 2019, 3:59 pm
#924
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
I have a current late April 7 night booking with Marriott Waikiki with old cat 8 certificate. I also have a Sheraton Waikiki booking which I can attach a new Cat 6 certificate to.
Which one is better in terms of experience, considering this is first time at Oahu and we have 2 small kids + wife coming together? It looks like Sheraton is better than Marriott but the construction may cause issues?
Which one is better in terms of experience, considering this is first time at Oahu and we have 2 small kids + wife coming together? It looks like Sheraton is better than Marriott but the construction may cause issues?
Jan 28, 2019, 3:42 am
#925
Join Date: Oct 2014
Location: TX, USA
Programs: Bonvoy Plat, Hilton Diamond, IHG SA
Posts: 140
Just back from SW. According to front desk staff, current renovation of entire hotel may last up to two years.
We stayed at 22nd floor and did NOT hear any noise from construction works on the top floor.
We stayed at 22nd floor and did NOT hear any noise from construction works on the top floor.
Jan 28, 2019, 6:23 am
#926
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
It appears from that comment that the ownership is finally renovating the way it should have been done along time ago and not piece meal like the Hyatt.
Jan 28, 2019, 6:37 am
#927
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
I just heard from a friend (who is eligible to use the gov't rate):
The Military rate at all SPGs was free of resort fees, until now!!!! Emailed GM about this and he said MR will fine all Hotels not charging the resort fee the daily amount of the fee.
Jan 28, 2019, 6:49 am
#928
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
