Oct 27, 2018, 11:03 am
Last edit by: littlevoices
Hotel email: [email protected]
Latest Email: [email protected]
As of April 2024:
Resort fee inclusions / hotel details: https://ipoolside-media.s3.amazonaws...tivities_2.pdf
Elite Breakfast offering: https://www.kaimarketwaikiki.com/our-menus (look for the elite benefits)
Parking: Self-Parking $55.00 per night / Valet $65.00 per night
Latest Email: [email protected]
As of April 2024:
Resort fee inclusions / hotel details: https://ipoolside-media.s3.amazonaws...tivities_2.pdf
Elite Breakfast offering: https://www.kaimarketwaikiki.com/our-menus (look for the elite benefits)
Parking: Self-Parking $55.00 per night / Valet $65.00 per night
Sheraton Waikiki, Honolulu, Hawaii [Master Thread]
Oct 26, 2018, 2:05 pm
#901
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Second stay here this week, 3 nights and 2 nights with a 1 night stay at the Moana Surfrider in between (I like their lounge). Upgraded to a Kai Suite on both stays (and Tower Suite at the Moana). The strike disruption is much less noticeable at the Sheraton than at the Moana as the protesters can only get near the guests from the beach and the walkway in front of the Edge Pool is closed. The lounge is still available and is fine for the evening service. (I do hate drinking wine out of a plastic cup though!) Breakfast is very poor as there is no hot food.
I miss all the regular personnel like Jones, Sara, Stanley, Stefan but haven't run into any of them on the picket lines.
Sheraton Waikiki has stopped using the wristband keys, which I loved! Apparently there was a day when all the wristbands stopped working at once. You can imagine a 1000 room hotel and no one can get into their rooms. So they are suing the wristband supplier and have reverted back to the key cards.
Also, noticed that the GM has changed from Tomo Kuriyama to Tom Calame.
I miss all the regular personnel like Jones, Sara, Stanley, Stefan but haven't run into any of them on the picket lines.
Sheraton Waikiki has stopped using the wristband keys, which I loved! Apparently there was a day when all the wristbands stopped working at once. You can imagine a 1000 room hotel and no one can get into their rooms. So they are suing the wristband supplier and have reverted back to the key cards.
Also, noticed that the GM has changed from Tomo Kuriyama to Tom Calame.
M, have they started on the room refresh ?
Oct 26, 2018, 2:14 pm
#902
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Oct 26, 2018, 6:22 pm
#903
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
That will depend on the contractor if they get a mainland one chances are they are non union and that is becoming more the norm in the islands. For us we would have to honor the lines. Then there is the cash position with the strike
Jan 6, 2019, 6:46 pm
#905
Join Date: Apr 2013
Location: Chicago, Il
Programs: United 1K, 2 Million Mile member, SPG Plat
Posts: 52
Jones is missing! Anyone know where he is?? We've been here since Jan 2 and still no sign. Staff at the infinity pool are hush hush. We are so disappointed because we always look forward to seeing him. ANyone with info please let us know!
Jan 6, 2019, 8:20 pm
#906
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Take a stroll over to the Alohilani. You might find him there. I know Kelly Sanders was trying to lure him away.
Jan 7, 2019, 11:12 am
#907
Join Date: Nov 2003
Location: MSP
Programs: DL DM & 2MM; Marriott Ambassador;Lifetime Titanium; IHG Spire Elite; Hilton Diamond; Hyatt Explorist
Posts: 116
I just texted him, though Margaritagirl is totally correct about his normal schedule. I’ll keep you posted if I learn anything.
Jan 7, 2019, 4:29 pm
#908
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
Any signs (or sounds) of the room renovation project? I just spoke to the front desk and they said that it is beginning today and will be a 2.5-3 year process, with 200-300 rooms out of service at a time. She said the hotel will be "impacted" and work will occur from 8am to 5pm.
Jan 7, 2019, 5:41 pm
#911
Join Date: Apr 2013
Location: Chicago, Il
Programs: United 1K, 2 Million Mile member, SPG Plat
Posts: 52
anyone interested in going to bat for Jones please email the hotel to let them know how much he's made a difference in your stay and choice. A few of us (frequent guests) at the hotel are sending letters to the hotel with our thoughts. It would mean a lot to him, I'm sure.
Jan 7, 2019, 6:00 pm
#913
Join Date: Apr 2013
Location: Chicago, Il
Programs: United 1K, 2 Million Mile member, SPG Plat
Posts: 52
Jan 12, 2019, 5:25 pm
#915
Join Date: Aug 2010
Location: ORD
Programs: United Gold; Marriott Platinum
Posts: 37
My friend and I stayed at this hotel in July and we were given complimentary access to the Leahi Club Lounge on the 30th floor. He has Gold for Life status with SPG, and I have Silver status. Wonderful experience. This is why we came again for early January. We are here right now and they refused to give us complimentary access to the lounge again. This escalated to the night manager on duty, Ingrid Noda, who stated we were not supposed to have access to the lounge back in July and should not have it now. She offered to give us 50% discount on the $125 per night charge. My friend and I felt for good customer service, she should have offered the complimentary access this time but state not to expect it in the future as a gesture of goodwill. She was very cold and unpleasant. When we got to the room, there was a stand-up flyer posted from Jason Kim, hotel manager, asking for "what are we doing right?" and "what can we improve?" Kind of ironic considering how their manager on duty, Ingrid, is setting such a negative, customer unfriendly tone.
Regarding the construction, yes, it has begun. They have ropes and scaffolds hanging all along the ocean side of the hotel. The drilling noise can be heard between 9 am and 5 pm. It is not very nice to hear the noise if you want to take a daytime nap. They are focusing on the top floor. In fact, there is a sign posted in the lobby that anyone needing elevator access to the 31st floor should use the Diamond Head elevators.
In addition, all Wi-Fi internet access is unsecure. We are used to getting a homepage when first accessing the internet that requests the room number and last name on file. No such security nowadays.
Finally, the infinite, adult-only pool is amazing. Definitely one of the best features of this hotel!
Regarding the construction, yes, it has begun. They have ropes and scaffolds hanging all along the ocean side of the hotel. The drilling noise can be heard between 9 am and 5 pm. It is not very nice to hear the noise if you want to take a daytime nap. They are focusing on the top floor. In fact, there is a sign posted in the lobby that anyone needing elevator access to the 31st floor should use the Diamond Head elevators.
In addition, all Wi-Fi internet access is unsecure. We are used to getting a homepage when first accessing the internet that requests the room number and last name on file. No such security nowadays.
Finally, the infinite, adult-only pool is amazing. Definitely one of the best features of this hotel!