Jun 24, 2019, 1:26 pm
Sheraton Heathrow, LHR London Heathrow Airport, UK [Master Thread]
Aug 15, 2018, 4:23 am
#526
Join Date: Feb 2015
Location: United Kingdom
Programs: Bonvoy LTTitanium, BAEC Silver
Posts: 590
I hope they supplement the keycard access with manual checking of room numbers. Unfortunately the lounge attendants seem rushed off their feet cleaning tables and replenishing food and drinks. I am tired of not being able to find a seat in SPG club lounges due to other guests abusing the lack of monitoring and inviting other people into the lounge who have no right to be there in addition to their +1. It's often people who are not even staying at the hotel.
The other problem that needs fixing is inconsiderate guests playing music, videos and video calls via their phones and tablets without using headphones. The noise resonates around the whole lounge which is supposed to be a place to relax.
The other problem that needs fixing is inconsiderate guests playing music, videos and video calls via their phones and tablets without using headphones. The noise resonates around the whole lounge which is supposed to be a place to relax.
Aug 15, 2018, 5:14 am
#527
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
I hope they supplement the keycard access with manual checking of room numbers. Unfortunately the lounge attendants seem rushed off their feet cleaning tables and replenishing food and drinks. I am tired of not being able to find a seat in SPG club lounges due to other guests abusing the lack of monitoring and inviting other people into the lounge who have no right to be there in addition to their +1. It's often people who are not even staying at the hotel.
The other problem that needs fixing is inconsiderate guests playing music, videos and video calls via their phones and tablets without using headphones. The noise resonates around the whole lounge which is supposed to be a place to relax.
The other problem that needs fixing is inconsiderate guests playing music, videos and video calls via their phones and tablets without using headphones. The noise resonates around the whole lounge which is supposed to be a place to relax.
Aug 15, 2018, 5:28 am
#528
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,823
FWIW, as a guest who's probably been here more than most, I've not had any occasion at all where there weren't sufficient seats, or where interlopers were obviously smuggled in past the attendants, or where the ambience was significantly disturbed by inconsiderate others.
Oct 7, 2018, 12:33 pm
#529
Join Date: Dec 2010
Posts: 495
FWIW, as a guest who's probably been here more than most, I've not had any occasion at all where there weren't sufficient seats, or where interlopers were obviously smuggled in past the attendants, or where the ambience was significantly disturbed by inconsiderate others.
i posted elsewhere, this and the Sheraton Park Lane have become two of my go-to hotels in London from do not stay previously.
Oct 7, 2018, 4:22 pm
#530
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
Yes, in the new lounge this evening and very pleasant. They now give a voucher at check-in for evening and breakfast so you need to present to the server (who remains my favourite attendant in any lounge). Probably 30% full and a nice atmosphere (though the nearby bar is loud). I believe Friday and Saturday they will do happy hour in the bar still so lounge may not be open every day. I remain a fan of this hotel, especially as some years ago, prior to the refurb, I refused to stay here.
i posted elsewhere, this and the Sheraton Park Lane have become two of my go-to hotels in London from do not stay previously.
i posted elsewhere, this and the Sheraton Park Lane have become two of my go-to hotels in London from do not stay previously.
Oct 9, 2018, 2:02 pm
#531
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
We had the vouchers last month. Very strange. Also strange that in a British hotel there were no local beer options in the lounge. The renovated rooms were nicer than the Skyline but the Skyline still gets the nod for me because it is within walking distance of the Red Pheasant and other local pubs as a food alternative. Those within walking distance of the Sheraton were markedly inferior IMHO.
Oct 20, 2018, 10:51 am
#532
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
From a colleague, recent stay :
Vouchers for evening drinks, and for breakfast, in the club lounge were issued and collected.
Breakfast can be taken in the lounge ONLY now. If you want the restaurant buffet, it will be an extra £15.95. As per the menu below, you can pay to augment your club breakfast with a la carte items.
The sausages included in the club offering were anaemically undercooked.
Platinum gift wasn't offered at check-in, and no amenity points posted by default either.
Vouchers for evening drinks, and for breakfast, in the club lounge were issued and collected.
Breakfast can be taken in the lounge ONLY now. If you want the restaurant buffet, it will be an extra £15.95. As per the menu below, you can pay to augment your club breakfast with a la carte items.
The sausages included in the club offering were anaemically undercooked.
Platinum gift wasn't offered at check-in, and no amenity points posted by default either.
Oct 20, 2018, 1:23 pm
#534
Join Date: Dec 2010
Posts: 495
Nov 19, 2018, 5:30 am
#535
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I just completed a 1-night stay here. A few points:
Front desk told me the property is recently renovated, though the renovation was done on the cheap. Elevator interiors weren't updated. There is already considerable wear-and-tear, at least in the third-floor room I was given. Some things, such as room doors, weren't even replaced, let alone painted (most of the doors were horribly scuffed up). The dark gray or light black carpeting, both in the halls and the rooms, is horrible because it shows everything. Plus, I found the carpeting difficult to navigate with a rolling suitcase.
No newspapers available, except a couple of copies in the lobby.
The bathroom in my room was horribly designed because you couldn't turn on the shower without getting wet. My room had no storage space, except for a small closet. Sadly, no real coffee was provided. Just a kettle and instant coffee, which is below the self-advertised 4-star standard of the hotel, in my opinion. No clock in the room. Slippers and robe provided, but no mouthwash or dental kit. Unlike many Sheraton properties, no loofah. Also, the mattress and bedding was not the signature Sheraton mattress. The pillows were a faux feather/foam combination.
No enhanced wireless internet access.
My platinum premier ambassador status was recognized at check-in. I was given a choice of a full English breakfast in the restaurant, 1,000 points or one of several amenities, including wine and cheese varieties. I was asked to sign a card acknowledging my choice.
The club lounge is keycard-accessible 24 hours, but according to the menu the food selection is quite limited. There is a heavy up-sell in the lounge, at least judging from the signage, for more substantial food, both at breakfast and at night.
Oddly, there is no bar in the lobby. The bar is hidden in the back of the hotel behind the club lounge, which itself is behind the restaurant. You could stay at the hotel and not know there is a bar. Stupid design, if you ask me.
As I was told the shared, multi-stop shuttle to/from Heathrow was 10 British pounds cash each way, I opted for Uber and a black taxi.
FYI: The hotel is managed by Sheraton, not a third-party.
Front desk told me the property is recently renovated, though the renovation was done on the cheap. Elevator interiors weren't updated. There is already considerable wear-and-tear, at least in the third-floor room I was given. Some things, such as room doors, weren't even replaced, let alone painted (most of the doors were horribly scuffed up). The dark gray or light black carpeting, both in the halls and the rooms, is horrible because it shows everything. Plus, I found the carpeting difficult to navigate with a rolling suitcase.
No newspapers available, except a couple of copies in the lobby.
The bathroom in my room was horribly designed because you couldn't turn on the shower without getting wet. My room had no storage space, except for a small closet. Sadly, no real coffee was provided. Just a kettle and instant coffee, which is below the self-advertised 4-star standard of the hotel, in my opinion. No clock in the room. Slippers and robe provided, but no mouthwash or dental kit. Unlike many Sheraton properties, no loofah. Also, the mattress and bedding was not the signature Sheraton mattress. The pillows were a faux feather/foam combination.
No enhanced wireless internet access.
My platinum premier ambassador status was recognized at check-in. I was given a choice of a full English breakfast in the restaurant, 1,000 points or one of several amenities, including wine and cheese varieties. I was asked to sign a card acknowledging my choice.
The club lounge is keycard-accessible 24 hours, but according to the menu the food selection is quite limited. There is a heavy up-sell in the lounge, at least judging from the signage, for more substantial food, both at breakfast and at night.
Oddly, there is no bar in the lobby. The bar is hidden in the back of the hotel behind the club lounge, which itself is behind the restaurant. You could stay at the hotel and not know there is a bar. Stupid design, if you ask me.
As I was told the shared, multi-stop shuttle to/from Heathrow was 10 British pounds cash each way, I opted for Uber and a black taxi.
FYI: The hotel is managed by Sheraton, not a third-party.
Last edited by hockeyinsider; Nov 19, 2018 at 5:37 am
Nov 19, 2018, 6:01 am
#536
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
I just completed a 1-night stay here. A few points:
Front desk told me the property is recently renovated, though the renovation was done on the cheap. Elevator interiors weren't updated. There is already considerable wear-and-tear, at least in the third-floor room I was given. Some things, such as room doors, weren't even replaced, let alone painted (most of the doors were horribly scuffed up). The dark gray or light black carpeting, both in the halls and the rooms, is horrible because it shows everything. Plus, I found the carpeting difficult to navigate with a rolling suitcase.
No newspapers available, except a couple of copies in the lobby.
The bathroom in my room was horribly designed because you couldn't turn on the shower without getting wet. My room had no storage space, except for a small closet. Sadly, no real coffee was provided. Just a kettle and instant coffee, which is below the self-advertised 4-star standard of the hotel, in my opinion. No clock in the room. Slippers and robe provided, but no mouthwash or dental kit. Unlike many Sheraton properties, no loofah. Also, the mattress and bedding was not the signature Sheraton mattress. The pillows were a faux feather/foam combination.
No enhanced wireless internet access.
My platinum premier ambassador status was recognized at check-in. I was given a choice of a full English breakfast in the restaurant, 1,000 points or one of several amenities, including wine and cheese varieties. I was asked to sign a card acknowledging my choice.
The club lounge is keycard-accessible 24 hours, but according to the menu the food selection is quite limited. There is a heavy up-sell in the lounge, at least judging from the signage, for more substantial food, both at breakfast and at night.
Oddly, there is no bar in the lobby. The bar is hidden in the back of the hotel behind the club lounge, which itself is behind the restaurant. You could stay at the hotel and not know there is a bar. Stupid design, if you ask me.
As I was told the shared, multi-stop shuttle to/from Heathrow was 10 British pounds cash each way, I opted for Uber and a black taxi.
FYI: The hotel is managed by Sheraton, not a third-party.
Front desk told me the property is recently renovated, though the renovation was done on the cheap. Elevator interiors weren't updated. There is already considerable wear-and-tear, at least in the third-floor room I was given. Some things, such as room doors, weren't even replaced, let alone painted (most of the doors were horribly scuffed up). The dark gray or light black carpeting, both in the halls and the rooms, is horrible because it shows everything. Plus, I found the carpeting difficult to navigate with a rolling suitcase.
No newspapers available, except a couple of copies in the lobby.
The bathroom in my room was horribly designed because you couldn't turn on the shower without getting wet. My room had no storage space, except for a small closet. Sadly, no real coffee was provided. Just a kettle and instant coffee, which is below the self-advertised 4-star standard of the hotel, in my opinion. No clock in the room. Slippers and robe provided, but no mouthwash or dental kit. Unlike many Sheraton properties, no loofah. Also, the mattress and bedding was not the signature Sheraton mattress. The pillows were a faux feather/foam combination.
No enhanced wireless internet access.
My platinum premier ambassador status was recognized at check-in. I was given a choice of a full English breakfast in the restaurant, 1,000 points or one of several amenities, including wine and cheese varieties. I was asked to sign a card acknowledging my choice.
The club lounge is keycard-accessible 24 hours, but according to the menu the food selection is quite limited. There is a heavy up-sell in the lounge, at least judging from the signage, for more substantial food, both at breakfast and at night.
Oddly, there is no bar in the lobby. The bar is hidden in the back of the hotel behind the club lounge, which itself is behind the restaurant. You could stay at the hotel and not know there is a bar. Stupid design, if you ask me.
As I was told the shared, multi-stop shuttle to/from Heathrow was 10 British pounds cash each way, I opted for Uber and a black taxi.
FYI: The hotel is managed by Sheraton, not a third-party.
Nov 19, 2018, 6:07 am
#537
FlyerTalk Evangelist
Join Date: Dec 1999
Programs: Marriott Lifetime Titanium
Posts: 15,345
Nov 19, 2018, 7:16 am
#538
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
Nov 19, 2018, 7:32 am
#539
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Nov 19, 2018, 8:22 am
#540
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
Again, just curious, was the standard internet connection so deficient that an enhanced service was needed ?