Sheraton Phoenix/Tempe Airport [Master Thread]
Jan 1, 2015, 12:35 pm
Hotel is undergoing a major refurbishment; the club floor has already been renovated except for the Club Lounge which is scheduled for a major reno (according to the GM) in the next couple of months. Presently the Lounge has a small buffet breakfast in the morning (2 hot items) and appetizers (free) and reasonably-priced drinks in the evening.
Pleasant hotel, in a central location to all the sights we wanted to visit during our time in Phoenix. Free parking, comfortable rooms, good service and decent food at the restaurant the one evening we stopped in. Nice pool and fireplace in the pool area but we did not take advantage of it. We had an issue that was promptly and satisfactorily dealt with by the GM when I raised it so I was pleased with the service recovery.
I would recommend this hotel primarily for the location. If you want a resort-style stay, there are other SPG properties in the area that would better fit the bill, but if you are looking for an acceptable central comfortable place to stay, then this would be a good choice. We like to hike, shop, eat at casual restaurants and this fit our needs well.
Sep 10, 2015, 5:57 pm
Hotel is undergoing a major refurbishment; the club floor has already been renovated except for the Club Lounge which is scheduled for a major reno (according to the GM) in the next couple of months. Presently the Lounge has a small buffet breakfast in the morning (2 hot items) and appetizers (free) and reasonably-priced drinks in the evening.
Pleasant hotel, in a central location to all the sights we wanted to visit during our time in Phoenix. Free parking, comfortable rooms, good service and decent food at the restaurant the one evening we stopped in. Nice pool and fireplace in the pool area but we did not take advantage of it. We had an issue that was promptly and satisfactorily dealt with by the GM when I raised it so I was pleased with the service recovery.
I would recommend this hotel primarily for the location. If you want a resort-style stay, there are other SPG properties in the area that would better fit the bill, but if you are looking for an acceptable central comfortable place to stay, then this would be a good choice. We like to hike, shop, eat at casual restaurants and this fit our needs well.
Dec 8, 2015, 9:40 pm
Sheraton Phoenix Airport Hotel Tempe
1600 S 52nd St Tempe, AZ US 85281
a good place to burn SPG points (0 Photo)
Sheraton Phoenix Airport Hotel Tempe
I had a one night weekend stay on points in December. The property was not on the list of properties on the Arrivals board at Sky Harbour Airport (strangely, the Aloft was) so I gave them a call on arrival & waited approx. 30 minutes. The entrance is renovated and was very well lit. I was given a room on the 4th (SPG) floor - no upgrade for Plat guest. The room was comfortable & quiet - although I did notice the hallway carpets had a distinctive musty smell. In the am, I hot the lounge for brekkie (6-9 am on weekends) and was instantly disappointed:
- no muesli, no unsweetened yogourt, no bananas;
- no bagels & no wheat breads either;
- onlyteaspoons available - not exactly suited for eating cereal/oat meal;
- only juice was OJ i.e. no apple, tomato, grapefruit;
- the fridge (where the milk is) is behind a closet door i.e. very difficult to access!
Brekkie did include scramble and sausage for those who like that.
The gym is so so - no Nautilius machines. Also, the pool and spa was closed (with no advance notice on the SPG site.)
My am desination was Scottsdale and this turned out to be a bit of a challenge. While I mapped a route in advance using the Light Rail, the hotel shuttle could not drop me at the Light Rail Station. The resulting misadventure (I was told otherwise before booking) cost me 1.5 hours of commuting time and put this property into the "never again" category. On the plus side, it was a relative bargain at 3000 SPG points (or $90 at weekend rate). Overall, its a cheap mattress run but hardly worth recommending.
Jul 23, 2016, 12:00 pm
Jul 23, 2016, 2:51 pm
Aug 7, 2017, 12:43 pm
Sheraton Phoenix Airport Hotel Tempe
1600 S 52nd St Tempe, AZ US 85281
STAY AWAY! (0 Photo)
Sheraton Phoenix Airport Hotel Tempe
Stay Away! Plenty of Platinum properties in Phoenix! Been coming to this property for 18 months about every month - and recently they have new management and are loosing top staff.
Not gonna go into all the details - but when the GM quits and many of the friendly staff - that means its time to go to a new hotel. By the way - they are without a GM right now - only have an ‘acting general manger’ and he is terrible at “acting".
When the hotel was running correctly - they had GREAT friendly staff, like Ted, Beverly and Lex. Now its being run by people who do not recognize Platinum members or seem to care about them. I've spent over 10k at this property in the last 18 months and now gonna move my business elsewhere.
Aug 7, 2017, 12:55 pm
By the way - they are without a GM right now - only have an acting general manger and he is terrible at acting.When the hotel was running correctly - they had GREAT friendly staff, like Ted, Beverly and Lex. Now its being run by people who do not recognize Platinum members or seem to care about them. I've spent over 10k at this property in the last 18 months and now gonna move my business elsewhere.
Oct 2, 2017, 5:06 pm
I found rooms in good order, with new bedding (very, very soft) and furniture. Bath tub/tile/vanities/fixtures in good shape. Lounge offerings were typical of a low-priced U.S. Sheraton (alas). The pool area could use a good power washing, some new furniture, and some color.
A warning to light sleepers: the LG & Amana thru-wall HVAC units I found were among the noisiest I have ever discovered. Don't forget how long summer lasts and how much you'll need to run these beasts.
It's fairly close to PHX terminals and rental car return. The property operates a shuttle. At the right price, this property has a place.
Oct 4, 2018, 8:29 pm
Jan 23, 2019, 8:53 pm
Feb 5, 2019, 7:29 am
Jun 15, 2019, 8:10 am