Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Sheraton Taipei, Taiwan [Master Thread]

Sheraton Taipei, Taiwan [Master Thread]

    Hide Wikipost
Old Mar 13, 15, 12:24 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: lcpteck
Wiki Link
SPG INSTANT AWARDS
Print Wikipost

Reply

Old Sep 10, 01, 9:10 pm
  #1  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Feb 2000
Location: Cambridge
Posts: 57,455
Arrow Sheraton Taipei, Taiwan [Master Thread]

Well, just came back from a quick mileage run to Taipei along with a firm determination to avoid the Lai Lai Sheraton like the plague.

First of all, there was the rate. As far as I could tell from the reservation made through travelocity [and show on the Sheraton site], my quoted rate of $4499 NT was everything, including tax. When I actually get there, I was informed there was a 10% service charge. After showing the desk agent the printout from the Sheraton site, they continue to insist that the service charge was in addition to the quoted rate.

I was not amused, but it was a bit too late to change.

Now, the room was well appointed with good furniture. The TV was on the small side, but the high speed access was nice. The bathrroom, however, was an entirely different story. It was like walking into a different, much lower class, hotel room. Cheap tile floor, minimal towels, and generally cheap feel.

Worst part, the whole room smelled like bathroom cleaner agent. Even leaving the air filter on for ~3 hours while I went out didn't do much to clear the smell. When I called down to complain, the desk agent just told me to turn on the air filter.

So, the location is nice, the room is nice, but the bathroom and the smell just ruined the in-room experience for me. Next time, I'm staying at the Westin.
Plato90s is online now  
Reply With Quote
Old Sep 11, 01, 2:17 am
  #2  
 
Join Date: Jul 2001
Location: SFO
Programs: AA Gold, United 1K, SPG Plat
Posts: 84
Not that I'm defending Lai Lai (I personally much prefer the Westin), but you have to admit the service is pretty **** good. I think Lai Lai has seen better days. Actually, if my childhood memories are correct, it used to be one of the premier hotels in Taiwan. It is now in need of some major renevation. Don't get me wrong, I was quite pleased with my suite (upgraded for being PLT, and only paid ~$3800NT for the room). The suite was at least 800 Sq. Ft. However, I do agree that the decor and the bathrooms are old.

In conclusion, you will probably like Lai Lai if you are old school; i.e. if you prefer going downtown versus the Strip when you go to Vegas.
schubert is offline  
Reply With Quote
Old Sep 11, 01, 6:53 am
  #3  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 10,750
While it may come as a surprise to you, it is actually a common practice to add 10% service charge in Asian hotels, especially in Taiwan. In fact, I don't know of any hotels in Taipei which does NOT add a 10% service charge to room rates. Sheraton, Westin, Hyatt, Hilton, Intercontinental, Shangri-la all do.

I agree that Travelocity should have made it clear though. OTOH, tax is never included in rate quotes in the US.

[Edited for typo]

[This message has been edited by TerryK (edited 09-12-2001).]
TerryK is online now  
Reply With Quote
Old Sep 11, 01, 7:58 pm
  #4  
 
Join Date: Jul 2000
Location: Represa CA
Programs: Hilton LT diamond, Hyatt diamond, Marriott LTte, AA LT plat, Seabourn diamond elite
Posts: 2,480
Will be staying at Westin Sept. 14 & 15, providing the plane takes off. Stayed there two months ago. Fine hotel, but Sheraton location would be more fun.

Received the nicest confirmation e-mail yesterday. "Welcome home, what time might you arrive, can we provide transport from airport?" All on a freebie weekend stay.

hedoman is offline  
Reply With Quote
Old Sep 11, 01, 8:42 pm
  #5  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Feb 2000
Location: Cambridge
Posts: 57,455
I actually stayed at the Westin Taipei just a couple of weeks ago, and it really helped to form the basis for comparison. Both rooms [Sheraton vs. Westin] were suppose to be deluxe rooms at 41 sq. meter, but the Westin was far nicer.

And unlike the Sheraton, Westin Taipei made it clear there would be a 10% tax not included in the rate. It wasn't just Travelocity, it was also Sheraton's own reservation system. In bookings made through Sheraton's own systems, the 10% charge is clear. Booking through Travelocity [Sabre], I was given the impression that the 10% tax was already included in the rate. So there was definitely some miscommunication.

I'm not asking for anything special from either SPG or Sheraton. I just thought it might be instructive to other FT'ers to know about the Lai Lai Sheraton.
Plato90s is online now  
Reply With Quote
Old Feb 24, 02, 1:21 pm
  #6  
Original Member
 
Join Date: May 1998
Location: Arizona
Posts: 213
Lai Lai used to be a Shangri-La and was not renewed several years ago and became a Sheraton.
TheAuditor is offline  
Reply With Quote
Old Apr 3, 02, 3:31 pm
  #7  
 
Join Date: Jun 2001
Posts: 296
Any recent stays at Lai Lai? Is it still so terrible? We're looking into Lai Lai or the Taipei Hilton for a possible June trip because these two offer the lowest rates amongst the Starwood/Hilton family hotels in desirable locations (hence we're not considering Four Points).
Scotch is offline  
Reply With Quote
Old Apr 3, 02, 6:59 pm
  #8  
ABW
 
Join Date: Aug 2000
Location: YYT
Programs: AC SE 2MM
Posts: 345
I was at the Lai Lai two weeks ago, there does not appear to have been any changes in recent years.
ABW is offline  
Reply With Quote
Old Apr 4, 02, 5:15 am
  #9  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 10,750
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TheAuditor:
Lai Lai used to be a Shangri-La and was not renewed several years ago and became a Sheraton. </font>
Lai-lai was a locally managed hotel named Shangri-la back in the late 70s, but it had nothing to with the Hong Kong based Shangri-la. It was converted to a Sheraton in late 80s, just as the real Shangri-la entered the Taipei market.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Scotch:
Is it still so terrible?</font>
I don't think anyone ever said it was terrible. The original poster was complaining about not being informed of the 10% service charge by Travelocity. Hardly Lai-Lai Sheraton's fault, IMHO. All hotels in Taipei levys a 10% service charge on top of the room rates.
TerryK is online now  
Reply With Quote
Old Apr 4, 02, 5:24 am
  #10  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 10,750
I think the bathrooms in Sheraton Taipei may not have been renovated since the late 70s, when it opened. Other than that, the rooms are fine, the service is friendly and efficient, and the location is great. I have never had problems with bathroom smell. They are also great with SPG recongnition, you always get Jr. Suite or better as a Platinum.
TerryK is online now  
Reply With Quote
Old Apr 4, 02, 5:37 am
  #11  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; SPGPlat; PCPlat/Amb; HiltonDiamond; CarlsonGold; A|ClubPat; AirMilesGold
Posts: 37,954
Not sure if the Lai Lai is all that bad. A bit dated, and certainly not up to the finishing that one expects from a true 5 star. Ordinary rooms are a bit utilitarian, but my bathroom experiences were not so grusome. But don't expect the same standard as found at the Hong Kong or Singapore Sheratons [which are priced much higher], but I was not put off by the room or treatment by staff, who were pleasant if not as eager to please as those at the Singapore Sheraton Towers. They have a Preferred Guest Lounge, but no Club Floor. On one trip I was accommodated in a regular room, on the second it was a Jr Suite [both times as Gold] and the two bathrooms were just fine.

Very well located, steps from MRT, on the Red airport bus route [you must stand and wave the bus down as it often zips right past]. Hilton is a two blocks to the west. However, from reading reports, it does sound like the Hilton took care of their Golds better: ExecFloor, breakfast, evening drinks...
Shareholder is offline  
Reply With Quote
Old Apr 4, 02, 11:16 am
  #12  
 
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
My fave is the Westin Taipei... mmmm the heavenly bed... hotel is 3 years old. Only downside, the closest MRT station is a 5 min walk away. Hilton Taipei, didn't think the room I got was worth the price, although being next to the subway and across the street from the train station could be a plus.
thezipper is offline  
Reply With Quote
Old Apr 4, 02, 10:55 pm
  #13  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Feb 2000
Location: Cambridge
Posts: 57,455
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TerryK:
I don't think anyone ever said it was terrible. The original poster was complaining about not being informed of the 10% service charge by Travelocity. Hardly Lai-Lai Sheraton's fault, IMHO. All hotels in Taipei levys a 10% service charge on top of the room rates.</font>
Actually, the rate was just an annoyance. The main reason I will avoid the Lai Lai Sheraton like the plague is the smell. Uggh.

If you're looking for a Starwoods property in Taipei, stick to the Westin.
Plato90s is online now  
Reply With Quote
Old Dec 19, 02, 8:33 pm
  #14  
 
Join Date: Dec 2001
Posts: 3,045
SPG Gold Experience at Lai Lai Sheraton, Taipei, Taiwan

Anyone had any experiences with this sheraton property on the upgrade front or anything for SPG Gold's? Considering staying at this property as the Hilton loses its branded from the 1 Jan 03.

Also, are there any trip reports on this property? i heard it is really old. I also heard the Four Points isn't in the best area for me, so i've ruled it out.
kawoh is offline  
Reply With Quote
Old Dec 19, 02, 8:50 pm
  #15  
Uli
 
Join Date: Jan 2002
Location: FRA
Posts: 2,159
Yes, it is old.
Have heard it is used for official government visits but could not believe it.

I have just been there for dinner on new years eve last year and can report the main restaurant offered a very nice buffet dinner accompanied by a very beautiful singer
Only problem was the restaurant closed at 10 p.m. (on Dec 31st)


Uli is offline  
Reply With Quote

Thread Tools
Search this Thread