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Sheraton Grand Taipei, Taiwan [Master Thread]

Old Nov 10, 2014, 8:40 pm
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Sheraton Grand Taipei, Taiwan [Master Thread]

Old Aug 13, 2013, 9:38 am
  #271  
 
Join Date: May 2012
Location: SIN
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Originally Posted by stimpy
My own recent and personal experience says you are wrong. Maybe you didn't get it, but I certainly did. And I think also everyone on my floor did. There is a butler button on the phone and when you call they tell you that they will send the butler around.
Did a search and indeed it's even stated on the SPG site.

SPG top page:
"The Executive Floors offer the discriminating traveler unparalleled services and facilities including the Executive Butler Service and the Sheraton Club Lounge."

Their own hotel page also mentions it.
lcpteck is offline  
Old Aug 13, 2013, 12:49 pm
  #272  
 
Join Date: Mar 2007
Location: Los Angeles, CA
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On their website they said rooms are newly renovated.. Are they really? or they just have not update the terms?
anchor79 is offline  
Old Aug 13, 2013, 1:45 pm
  #273  
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Originally Posted by anchor79
On their website they said rooms are newly renovated.. Are they really? or they just have not update the terms?
Compared to 99% of the "business category" Sheratons you find in the US and Canada, the Taipei rooms are like the Taj Mahal. Compared to the rooms of, say, the W Taipei, the Sheraton Taipei falls behind.

If you've stayed at the Sheraton Hong Kong, the room quality is similar.

The Sheraton Taipei is clean, very well maintained and delivers excellent service - I would recommend it in a heartbeat.
bocastephen is offline  
Old Aug 17, 2013, 12:09 am
  #274  
 
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Originally Posted by anchor79
On their website they said rooms are newly renovated.. Are they really? or they just have not update the terms?
The words were there after the 2005 major renovation. It made a day and night difference before 2005 and after 2005. There has not been any real renovation since then, but I do not think the statement is completely invalid.
PanAmWT is offline  
Old Aug 19, 2013, 11:18 am
  #275  
 
Join Date: Oct 2012
Posts: 89
Just checked in again in Sheraton Taipei. As a platinum member, most of the time I stayed in this propoerty got upgraded to the Executive floor or suite, but this time, they pre-allocated me to a standard room on the SPG floor (the lowest SPG floor which I made a request that I always prefer rooms at higher floor). The check in staff said the amenities have been upgraded to the "Platinum standard", which I found it was no upgrade at all.....

A bit disappointed as I stayed more than 30 nights already in this property in 2013, would expect a bit more.....
ctb213ctb213 is offline  
Old Nov 30, 2013, 3:29 am
  #276  
 
Join Date: Oct 2006
Location: Okinawa
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Originally Posted by ctb213ctb213
Just checked in again in Sheraton Taipei. As a platinum member, most of the time I stayed in this propoerty got upgraded to the Executive floor or suite, but this time, they pre-allocated me to a standard room on the SPG floor (the lowest SPG floor which I made a request that I always prefer rooms at higher floor). The check in staff said the amenities have been upgraded to the "Platinum standard", which I found it was no upgrade at all.....

A bit disappointed as I stayed more than 30 nights already in this property in 2013, would expect a bit more.....
Any more recent stays?
The_Wrath_of_Khan is offline  
Old Dec 2, 2013, 7:04 pm
  #277  
 
Join Date: Sep 2013
Location: Asia
Programs: KF Gold | IHG Amb | SPG LTG | HH Gold
Posts: 548
I'm looking to stay here early 2014 so it's interesting to hear more.
LuisHK is offline  
Old Jan 1, 2014, 9:20 am
  #278  
 
Join Date: Apr 2012
Posts: 41
Stayed here over Christmas for 2 nights on Cash and points

Was upgraded to Director Room (basically junior suite but living room area is in front of bed...not a separate room)

Checked in at about 6pm. The receptionist told me about club lounge benefits (platinum member) and told me to have my dinner up there. I was thinking dinner ?

Holy .......true enough, the evening hot food was sufficient for dinner. There was bread, salad, soup, dumplings, beef, chicken, stir fried vegetables, Taiwanese soup noodle, Taiwanese pork rice, and desserts (cakes and fruits).
I saw the SQ airline crew having their dinner there on Christmas Eve too, where they served lobster bisque and roast turkey!

Hotel building is old but the rooms are refurbed. If it was refurbed a few years ago, then I must say they had done a great job maintaining it clean

Club lounge ladies' staff are excellent, friendly, helpful and informative.
kelloggs is offline  
Old Jan 10, 2014, 5:33 pm
  #279  
 
Join Date: Aug 2004
Posts: 9
Room Upgrade - lounge access?

SPG Members or William Sanders,

Looking to stay at the Sheraton Taipei from 04/20 to 04/25 for 5 nights. I know this requires 48000 spg points using 4 nights, 5th night free. Was wondering how many more points would be required and would the upgraded room include lounge access? TIA!
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Old Jan 10, 2014, 5:43 pm
  #280  
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Originally Posted by yanshiang
SPG Members or William Sanders,

Looking to stay at the Sheraton Taipei from 04/20 to 04/25 for 5 nights. I know this requires 48000 spg points using 4 nights, 5th night free. Was wondering how many more points would be required and would the upgraded room include lounge access? TIA!
At the moment, only Specialty upgrade award rooms are available for your travel dates. It would cost 54,000 Starpoints for 5 nights (5th night free). This is a Premier room type and does not include lounge access.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Jan 10, 2014, 6:46 pm
  #281  
 
Join Date: Aug 2004
Posts: 9
William,

Thank you for your reply. Would you be so kind as to check on the Westin Taipei for me? For the same dates for 5 nights - how many points for a room upgrade and would it include club or lounge access. Thanks again and have a great weekend!

Originally Posted by Starwood Lurker
At the moment, only Specialty upgrade award rooms are available for your travel dates. It would cost 54,000 Starpoints for 5 nights (5th night free). This is a Premier room type and does not include lounge access.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
yanshiang is offline  
Old Jan 10, 2014, 7:45 pm
  #282  
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Originally Posted by yanshiang
William,

Thank you for your reply. Would you be so kind as to check on the Westin Taipei for me? For the same dates for 5 nights - how many points for a room upgrade and would it include club or lounge access. Thanks again and have a great weekend!
Wouldn't it be easier for you to call reservation for question like this? William is not a reservation agent.
TerryK is offline  
Old Jan 10, 2014, 9:05 pm
  #283  
 
Join Date: Aug 2004
Posts: 9
Originally Posted by TerryK
Wouldn't it be easier for you to call reservation for question like this? William is not a reservation agent.
You're correct. I did have regrets after posting. Happy to take it down. And like all FTers, really appreciate William's contributions to the community. Will take my question to SPG directly =P. No need to reply William.
yanshiang is offline  
Old Mar 21, 2014, 11:48 pm
  #284  
 
Join Date: Jan 2008
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Another nice stay at the Sheraton Grande Taipei

We stayed at the Sheraton Grande Taipei four years ago and were glad to see it is as good as ever. The food and service in the Club Lounge is great! We had roasted chicken and mashed potatoes one evening amongst other hot food dishes. We even liked having breakfast in the Club Lounge over the buffet breakfast downstairs, as being Plat, both were complimentary. Plat benefits were good. Upgraded to a suite but not in the same wing as the Club Lounge. Nice location near train station, near downtown, and on a subway line.
flyalotlm is offline  
Old Mar 25, 2014, 7:16 am
  #285  
 
Join Date: Mar 2012
Programs: Marriott & SPG Plat, HH Diamond, Accor Plat, ex-Fairmont Plat, ex-Swissotel Eleva
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As a SPG Plat, I must say there are great options in Taipei, and all the Starwood Properties there are very good.

While food offerings in Sheraton Taipei's Club Lounge is very good (probably the best among the SPGs), but I had to fight incredibly hard to get my upgrades in Sheraton Taipei, which I hope not to be the case in my next visit to Taipei in future.

If the upgrade is to a Director's Room, this is good enough for me. Diplomatic Suite is of course even better. Let's hope the upgrades will be more consistent and not needing Plats to fight for it.

On the other hand, I had really fantastic Suite upgrades (beyond standard suite once!) at Westin Taipei & Le Meridien Taipei is very nice as well, and I got a Junior Suite upgrade there without fuss. W Taipei is my favorite city-based W in Asia at the moment, and if you score a Suite in W Taipei, it is really outstanding. I have no complaints about Westin and Le Meridien's Lounges as well, as Westin serves a good number of hot dishes and daily soup pot, and I remember Le Meridien also having a daily soup pot, and a good range of drinks, including the very nice Taiwan Beer (Gold medal). (but do go out and eat at night in Taipei - the Night Markets' scene in Taipei is a highlight.)

Sheraton Taipei is the most dated among the Starwood properties. But if one managed to score an upgrade is to a Director's room or Diplomatic Suite, then I would might just be best value among the 4 properties. (Westin could be extremely good value too if you managed to get a good rate.)
ZenWorld is offline  

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