London Marriott Park Lane [Master Thread]
#166
Join Date: Aug 2019
Programs: BONVOY Titanium, Hilton, AAdvantage Gold, UA Silver, Jet Blue
Posts: 38
Since St Pancras denied our SNA's we applied them here for a 400K 5 night redemption and it was approved. Check in was at 4 and room wasn't ready. Melissa was new to Park Lane and had transitioned from St P. We went to the lounge. After 45 minutes I saw a room had been assigned on the second floor and texted via chat. Melissa came in with our keys. We went up and the keys didn't work. Back down to reception. Got another room number and set of keys. Back up we went. We were next to a suite (Hastings I think) that was on the corner. Our room had a lobby with a desk and mini bar, lounge area with sofa and 2 chairs, pocket door to the king bedroom and large marble bath. They did conduct email outreach prior to arrival and there was a form to fill out with the specifics of the trip.
The room was clearly lacking TLC and cleanliness standards one would expect at this hotel. Stains on almost all the furnishings in the lounge. There was a nice welcome note and a cheese platter thanking us for our stay. The concerts were on at Hyde Park (Pearl Jam and Duran Duran) so the area and hotels were all pretty busy. The spa was also very nice but I did not book services here. Location is great for access to lots of eateries in Mayfair and Marleybone. Vito the concierge was helpful with some ScotRail and Stagecoach bus issues.
Again, the women working the lounge were outstanding and in my estimation abused by many of the hotel guests. During the off hours their door was knocked on and during serving hours they were taking "special requests" constantly. I felt bad for them but maybe if I was spending 1000 quid for my room I would have done likewise. Again, great food offerings and beer and wine flowed self serve.
Overall another perfectly adequate stay. This was our third hotel out of 5 during our trip and by this time the feeling was the all the hotels are over promising and under delivering. That said, I was there for seeing things other than hotels but with a little effort these stays could have gone from adequate to outstanding.
The room was clearly lacking TLC and cleanliness standards one would expect at this hotel. Stains on almost all the furnishings in the lounge. There was a nice welcome note and a cheese platter thanking us for our stay. The concerts were on at Hyde Park (Pearl Jam and Duran Duran) so the area and hotels were all pretty busy. The spa was also very nice but I did not book services here. Location is great for access to lots of eateries in Mayfair and Marleybone. Vito the concierge was helpful with some ScotRail and Stagecoach bus issues.
Again, the women working the lounge were outstanding and in my estimation abused by many of the hotel guests. During the off hours their door was knocked on and during serving hours they were taking "special requests" constantly. I felt bad for them but maybe if I was spending 1000 quid for my room I would have done likewise. Again, great food offerings and beer and wine flowed self serve.
Overall another perfectly adequate stay. This was our third hotel out of 5 during our trip and by this time the feeling was the all the hotels are over promising and under delivering. That said, I was there for seeing things other than hotels but with a little effort these stays could have gone from adequate to outstanding.
#167
Join Date: Aug 2001
Location: USA
Posts: 52
Too bad it has not maintained superior service levels
Thanks for the report. We felt, last time we stayed, the service had gone down a bit at the front desk in particular. Service in the lounge has consistently been outstanding. Based on our last stay, I have to agree that a bit more attention to detail would make this a great place to stay. We are booked at the Marriott Grosvenor Square for our next trip and have a request in with SNAs. Fingers crossed. Will be interesting to compare these two hotels that are so close by each other.
#168
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
Stayed here for nine nights. Used SNA to upgrade to an executive suite and then further paid upgrade to their Premier Suite.I believe the suite is one of the best I have been in London. However, as mentioned above, the service is not in-line with the Hard product of the hotel.
We've had problems on a daily matter, from forgetting making the sofa-bed and closing it on a daily basis, refreshing the wine glasses and leaving the used ones in the room. Notifying that the mini-bar is free of charge for non-alcoholic items but then being charged for it after check-out.
Lounge was OK and nothing to cry home about. Grosvenor House and Grosvenor Square are much better IMO.
Point haven't posted yet even though I have checked out 9 days ago, so it seems I will submit a missing stay request.
All in all, 830 GBP per night for the premier suite sounds like a steal, but the service level you can find it at any lower level Marriott Hotel. Where the hard product is of a Luxury collection property.
We've had problems on a daily matter, from forgetting making the sofa-bed and closing it on a daily basis, refreshing the wine glasses and leaving the used ones in the room. Notifying that the mini-bar is free of charge for non-alcoholic items but then being charged for it after check-out.
Lounge was OK and nothing to cry home about. Grosvenor House and Grosvenor Square are much better IMO.
Point haven't posted yet even though I have checked out 9 days ago, so it seems I will submit a missing stay request.
All in all, 830 GBP per night for the premier suite sounds like a steal, but the service level you can find it at any lower level Marriott Hotel. Where the hard product is of a Luxury collection property.
#169
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
This hotel is an enigma
Bell staff bent over backwards from arriving at the front door until leaving. Housekeeping kept the bedroom and bathroom spotless; the bath had a great deep soaking tub. The room faced Hyde Park and was surprisingly quiet with extra glass panes. bonvOY app requests for housekeeping were consistently fulfilled quickly.
The Executive Lounge has has a nice fresh ground coffee machine along with a wide selection of top quality food and very attentive service. Easily one of the top lounges in the Marriott system.
OTOH, the FD staff couldn't have been more obstinate and rude. Checking in was like an interrogation. No elite welcome amenity was offered. I expected better from a 700 per night property.
#170
Join Date: Jul 2018
Location: MSP
Posts: 461
Spent a week at Marriott Park Lane recently. This would be a rock solid five star property, but for the front desk. It is a black hole of misery in an otherwise delightful hotel. I don't know how this can occur under one GM. Internal fiefdoms perhaps.
Bell staff bent over backwards from arriving at the front door until leaving. Housekeeping kept the bedroom and bathroom spotless; the bath had a great deep soaking tub. The room faced Hyde Park and was surprisingly quiet with extra glass panes. bonvOY app requests for housekeeping were consistently fulfilled quickly.
The Executive Lounge has has a nice fresh ground coffee machine along with a wide selection of top quality food and very attentive service. Easily one of the top lounges in the Marriott system.
OTOH, the FD staff couldn't have been more obstinate and rude. Checking in was like an interrogation. No elite welcome amenity was offered. I expected better from a 700 per night property.
Bell staff bent over backwards from arriving at the front door until leaving. Housekeeping kept the bedroom and bathroom spotless; the bath had a great deep soaking tub. The room faced Hyde Park and was surprisingly quiet with extra glass panes. bonvOY app requests for housekeeping were consistently fulfilled quickly.
The Executive Lounge has has a nice fresh ground coffee machine along with a wide selection of top quality food and very attentive service. Easily one of the top lounges in the Marriott system.
OTOH, the FD staff couldn't have been more obstinate and rude. Checking in was like an interrogation. No elite welcome amenity was offered. I expected better from a 700 per night property.
#171
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,083
Just checked in for a 5 night stay. Im a LT titanium. Upgraded one room category to a superior room. Despite there being suites of all categories available, they wouldnt upgrade me to one. FD agent told me because it is high season (in February?) they arent giving complimentary upgrades to suites, but will gladly upgrade me to a junior suite for 300 pounds/night. I declined. Not a great start to this stay.
#172
Join Date: Aug 2017
Location: Manchester/London
Programs: Skywards Plat, Bonvoy Titanium
Posts: 1,198
Just checked in for a 5 night stay. Im a LT titanium. Upgraded one room category to a superior room. Despite there being suites of all categories available, they wouldnt upgrade me to one. FD agent told me because it is high season (in February?) they arent giving complimentary upgrades to suites, but will gladly upgrade me to a junior suite for 300 pounds/night. I declined. Not a great start to this stay.
Much prefer the Sheraton around the corner when staying in this area or usually for the same price stay on the Thames.
#174
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
#176
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
The drinks weren't that of good quality. The lounge ambiance was dark and the lounge is tiny compared to the others and on most days the place was dead.
The JW and the other marriott was bright and spacious, and drinks were better quality.
The JW and the other marriott was bright and spacious, and drinks were better quality.
#177
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Lifetime Titanium
Posts: 185
Hmm. What about breakfast options?
thanks
#178
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
#179
Join Date: May 2007
Location: WAS
Programs: UA GS, AA EXP, WN A+, Hyatt Glob, Marriott Tit, Hertz PC
Posts: 1,120
Any recent stays? Confirmed an SNA to Executive Suite. I usually stay at the Hyatt Churchill (usually confirming a suite) or the Sheraton Grand (almost never in a suite but really like the non-suite rooms). My Sheraton Grand SNA is still pending so we will likely mix it up and stay here instead since we appreciate the extra room in a suite. It is an extra 100K points vs. the Sheraton but I earn points pretty quickly.
#180
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Lifetime Titanium
Posts: 185
We found the Lounge food to be very good. 5 different types of offerings throughout the day. Evening wine and beer was nothing special according to my husband.