Mar 6, 2017, 8:12 am
Last edit by: margarita girl
Hotel email: [email protected]
SPG member benefits provided in August 2017 by member Sheraton Saigon Hotel and Towers.
SPG member discount at Hotel’s venues:
Club Lounge Benefits:
SPG member benefits provided in August 2017 by member Sheraton Saigon Hotel and Towers.
SPG member discount at Hotel’s venues:
- 15% discount on Food bill (lunch & dinner only, not breakfast) at Saigon Café Buffet Restaurant
- 15% discount on Food bill at Level 23 Signature Restaurant and Li Bai Restaurant
- 15% discount on Food bill, from 10AM to 11PM at Mojo on Dong Khoi and The Lounge
- 15% discount on Food and 15% discount on non alcoholic Beverage at Level 23 Nightspot and Wine Bar.
- 20% discount all Spa service.
Club Lounge Benefits:
- Private and personalized registration and check out in the Lounge
- Buffet breakfast served from 6.30am until 10.00am in the Lounge.
- Happy Hours drinks and hors d’oeuvres each evening from 5.00pm to 7.30pm
- One hour complimentary use of the Club Lounge meeting room (subject to availability)
- Wireless and Broadband Internet connection and workstations at the Club Lounge
- Facsimile and photocopying services available
- Light pressing of three garments per stay upon arrival
- 24 hour Butler service and Concierge services available
- Choice of international newspapers in the lounge
- Sheraton Fitness Gym featuring latest Techno gym equipment for selected workout stations
Sheraton Saigon Grand Opera Hotel [Ho Chi Minh] Vietnam - [Master Thread]
Apr 21, 2019, 3:35 pm
#496
Join Date: Nov 2015
Location: YVR
Programs: AEROPLAN, SPG Gold, HHonors Diamond
Posts: 35
Last 2 months, I was able to redeem the Sheraton Club Studio, Club lounge access room for 4000 more mile. But last few days, I'm not seeing any of them available in point, only Premier Deluxe available, event 8-9 months ahead. Anyone know if they stop offer that kind of room or it's just temporary? Thanks
Apr 21, 2019, 8:25 pm
#497
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Had a wonderful stay, not my first, but this was really memorable.
Service way beyond what I expected even before I arrived as I emailed some concerns before my stay. When I arrived they even went above and beyond what they had already provided due to some noise/renovation issues I was concerned about. Some of this may be due to status (titanium), but in my experience when management treats status customers well they pay attention to all customers needs.
Club lounge and breakfast - chose breakfast in restaurant ( although lounge breakfast is amongst the best I've ever seen with some made to order items) - really extensive options including Vietnamese, chinese, western, lots of fresh fruit, even ice cream, lots of pastries, etc. One of the best I've seen- even amongst the wonderful other Asian hotels.
Lounge cocktail hour was amazing. Always 3 (?or more) made to order items each night as well as multiple hot choices, many canapes, desserts, fruit..... Wine was the usual almost drinkable quality found in most lounges and they had mixed drinks (not sure if just the special one each night or they did many).
Pool - almost warm enough for me to swim, but still pretty chilly (problem for all the hotels with high rise buildings blocking the sun), but better than the Le Meridien which has no sun exposure since it's under an overhang.
I didn't think I would find a hotel that met (or exceeded) the service levels at Sheraton Grande Bangkok but this one did! Simply amazing.
Downside - none of which is the hotels fault- smack in the middle of a tourist "ghetto" with shops sporting high tourist prices although some might find some of the many places that cater to tourists appealing. There were fewer touts on the street within 2 blocks of the hotel than my last visit, but still sort of annoying (again nothing against the hotel)
Service way beyond what I expected even before I arrived as I emailed some concerns before my stay. When I arrived they even went above and beyond what they had already provided due to some noise/renovation issues I was concerned about. Some of this may be due to status (titanium), but in my experience when management treats status customers well they pay attention to all customers needs.
Club lounge and breakfast - chose breakfast in restaurant ( although lounge breakfast is amongst the best I've ever seen with some made to order items) - really extensive options including Vietnamese, chinese, western, lots of fresh fruit, even ice cream, lots of pastries, etc. One of the best I've seen- even amongst the wonderful other Asian hotels.
Lounge cocktail hour was amazing. Always 3 (?or more) made to order items each night as well as multiple hot choices, many canapes, desserts, fruit..... Wine was the usual almost drinkable quality found in most lounges and they had mixed drinks (not sure if just the special one each night or they did many).
Pool - almost warm enough for me to swim, but still pretty chilly (problem for all the hotels with high rise buildings blocking the sun), but better than the Le Meridien which has no sun exposure since it's under an overhang.
I didn't think I would find a hotel that met (or exceeded) the service levels at Sheraton Grande Bangkok but this one did! Simply amazing.
Downside - none of which is the hotels fault- smack in the middle of a tourist "ghetto" with shops sporting high tourist prices although some might find some of the many places that cater to tourists appealing. There were fewer touts on the street within 2 blocks of the hotel than my last visit, but still sort of annoying (again nothing against the hotel)
Apr 22, 2019, 4:58 am
#498
Join Date: Mar 2011
Programs: Marriot Titanium, HHonors Diamond, UA Platinum, AF Platinum, AV Lifemiles, BD Gold ;)
Posts: 29
They do not have many properties with "Towers" but this is the way upgrades are processed in this case: within the Tower where you made your original booking.
Things might have changed with Marriott though... worth checking.
Apr 23, 2019, 5:06 am
#499
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Dear potm,
I am sorry to hear that as a Platinum Premier member you don’t like to be upsold. The rooms in the Grand Tower are not part of the SPG upgrades for Platinum members unless a room in the grand tower is booked and there is room available for upgrade. Also, be informed that recently we welcomed numerous Platinum members so that we may have ran out of room vacancy for upgrade during your recent visit.
Please accept our sincere apologies if our associates were not able to explain this clearly or acted less then professional.
We do hope to welcome you back soon again to enjoy our hospitality.
With warm regards,
Scott Hodgetts
General Manager
I am sorry to hear that as a Platinum Premier member you don’t like to be upsold. The rooms in the Grand Tower are not part of the SPG upgrades for Platinum members unless a room in the grand tower is booked and there is room available for upgrade. Also, be informed that recently we welcomed numerous Platinum members so that we may have ran out of room vacancy for upgrade during your recent visit.
Please accept our sincere apologies if our associates were not able to explain this clearly or acted less then professional.
We do hope to welcome you back soon again to enjoy our hospitality.
With warm regards,
Scott Hodgetts
General Manager
IIRC, SPG T&C did exclude Tower accomodation from upgrade pool for PLT, however, the new Bonvoy T&C never mention anything about excluding Tower accomodation.
https://www.marriott.com/loyalty/terms/default.mi#elite
ii. Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors. At The Ritz-Carlton, suites are only included for Titanium Elite and Ambassador Elite Members and rooms with direct Club access are excluded. Enhanced Room Upgrades are subject to availability and are identified by each Participating Property. The Complimentary Enhanced Room Upgrade for Platinum Elite Members and above is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Aloft, Element and Vistana properties.
The one that explicitly listed as excluded is RC Club Access rooms/Suites and no mention about these Tower accomodation anymore
Hope lurker or anyone could clarify if the Tower accomodations at Sheratons is still excluded.
Apr 23, 2019, 8:33 pm
#500
Company Representative: Sheraton Saigon Hotel and Towers
Join Date: Feb 2017
Location: 88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Posts: 30
Last 2 months, I was able to redeem the Sheraton Club Studio, Club lounge access room for 4000 more mile. But last few days, I'm not seeing any of them available in point, only Premier Deluxe available, event 8-9 months ahead. Anyone know if they stop offer that kind of room or it's just temporary? Thanks
Thank you for bringing this to our attention. Please be kindly informed that the redemption for Club Studio still on-going and available, please contact us directly at [email protected] should you need further support on this.
We would be pleased to assist you with bookings, arrangements or any other inquiries.
With warm regards,
Ivan Lee
Director of Rooms
Apr 23, 2019, 8:34 pm
#501
Company Representative: Sheraton Saigon Hotel and Towers
Join Date: Feb 2017
Location: 88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Posts: 30
Had a wonderful stay, not my first, but this was really memorable.
Service way beyond what I expected even before I arrived as I emailed some concerns before my stay. When I arrived they even went above and beyond what they had already provided due to some noise/renovation issues I was concerned about. Some of this may be due to status (titanium), but in my experience when management treats status customers well they pay attention to all customers needs.
Club lounge and breakfast - chose breakfast in restaurant ( although lounge breakfast is amongst the best I've ever seen with some made to order items) - really extensive options including Vietnamese, chinese, western, lots of fresh fruit, even ice cream, lots of pastries, etc. One of the best I've seen- even amongst the wonderful other Asian hotels.
Lounge cocktail hour was amazing. Always 3 (?or more) made to order items each night as well as multiple hot choices, many canapes, desserts, fruit..... Wine was the usual almost drinkable quality found in most lounges and they had mixed drinks (not sure if just the special one each night or they did many).
Pool - almost warm enough for me to swim, but still pretty chilly (problem for all the hotels with high rise buildings blocking the sun), but better than the Le Meridien which has no sun exposure since it's under an overhang.
I didn't think I would find a hotel that met (or exceeded) the service levels at Sheraton Grande Bangkok but this one did! Simply amazing.
Downside - none of which is the hotels fault- smack in the middle of a tourist "ghetto" with shops sporting high tourist prices although some might find some of the many places that cater to tourists appealing. There were fewer touts on the street within 2 blocks of the hotel than my last visit, but still sort of annoying (again nothing against the hotel)
Service way beyond what I expected even before I arrived as I emailed some concerns before my stay. When I arrived they even went above and beyond what they had already provided due to some noise/renovation issues I was concerned about. Some of this may be due to status (titanium), but in my experience when management treats status customers well they pay attention to all customers needs.
Club lounge and breakfast - chose breakfast in restaurant ( although lounge breakfast is amongst the best I've ever seen with some made to order items) - really extensive options including Vietnamese, chinese, western, lots of fresh fruit, even ice cream, lots of pastries, etc. One of the best I've seen- even amongst the wonderful other Asian hotels.
Lounge cocktail hour was amazing. Always 3 (?or more) made to order items each night as well as multiple hot choices, many canapes, desserts, fruit..... Wine was the usual almost drinkable quality found in most lounges and they had mixed drinks (not sure if just the special one each night or they did many).
Pool - almost warm enough for me to swim, but still pretty chilly (problem for all the hotels with high rise buildings blocking the sun), but better than the Le Meridien which has no sun exposure since it's under an overhang.
I didn't think I would find a hotel that met (or exceeded) the service levels at Sheraton Grande Bangkok but this one did! Simply amazing.
Downside - none of which is the hotels fault- smack in the middle of a tourist "ghetto" with shops sporting high tourist prices although some might find some of the many places that cater to tourists appealing. There were fewer touts on the street within 2 blocks of the hotel than my last visit, but still sort of annoying (again nothing against the hotel)
It’s great to hear from you on this forum as well. Again, thank you for your loyalty to Sheraton and taking the time to write us such nice words on your recent stay with us. It was a pleasure to have you at Sheraton Saigon Hotel & Towers.
It really makes me proud to receive the compliments from you. I will definitely share your kind words with my team. They will certainly feel as happy as I am to know that their dedication made a big difference to your experience with us.
I hope we can welcome you back again should your travels bring you back to Ho Chi Minh and we all look forward to serving you again.
With warm regards,
Scott Hodgetts
General Manager
Apr 23, 2019, 8:36 pm
#502
Company Representative: Sheraton Saigon Hotel and Towers
Join Date: Feb 2017
Location: 88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Posts: 30
I also had this problem when I started staying at this property and I did complain... although I am sad to report that Scott is indeed right. I checked this at the time with the SPG Platinum line.
They do not have many properties with "Towers" but this is the way upgrades are processed in this case: within the Tower where you made your original booking.
Things might have changed with Marriott though... worth checking.
They do not have many properties with "Towers" but this is the way upgrades are processed in this case: within the Tower where you made your original booking.
Things might have changed with Marriott though... worth checking.
Thanks for your loyalty and sharing with us your experience. Please be kindly informed that our policy remain the same as the Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability within the same Tower according to their original booking.
We hope this explanation was helpful and also looking forward for the chance to be able to welcome you back in the future.
Until then we wish you safe travels where ever you may go.
With warm regards,
Scott Hodgetts
General Manager
May 25, 2019, 7:40 pm
#503
Join Date: Jul 2015
Posts: 272
Dear nirmnet,
Thanks for your loyalty and sharing with us your experience. Please be kindly informed that our policy remain the same as the Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability within the same Tower according to their original booking.
We hope this explanation was helpful and also looking forward for the chance to be able to welcome you back in the future.
Until then we wish you safe travels where ever you may go.
With warm regards,
Scott Hodgetts
General Manager
Thanks for your loyalty and sharing with us your experience. Please be kindly informed that our policy remain the same as the Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability within the same Tower according to their original booking.
We hope this explanation was helpful and also looking forward for the chance to be able to welcome you back in the future.
Until then we wish you safe travels where ever you may go.
With warm regards,
Scott Hodgetts
General Manager
Hello Scott,
I booked 5 night using the 5 night travel package from 5/17-5/22/2018, but after the stay i do not see it update under my Latest Activity. It also not reflect 5 nights earned under my account. Are you able to help? thank you!
May 26, 2019, 7:19 pm
#504
Join Date: Nov 2015
Location: YVR
Programs: AEROPLAN, SPG Gold, HHonors Diamond
Posts: 35
Bad hotel and bad customer services
Reservation 92599083. My husband book 7 nights stay here for his business. The last 2 nights I flight from Vancouver and want to joy him for the trip. They ask for the marriage certificate and don’t let me check in, who the hell bring the marriage certificate when traveling. They event ask the security guy to kick me out, my husband try to talk to the GM but they don’t let us to. At the end we have to check out 2 nights earlier and book 2 more nights at the Le Meridien Saigon. We stay at Le meridien saigon and Riverside Saigon under Marriott for over 20 time but never get cheat like .... like that. Never going back, really bad hotel.
Last edited by ladymama; May 26, 2019 at 7:25 pm
May 26, 2019, 10:09 pm
#505
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,316
This seems like than issue that should be directed to Marriott Bonvoy, rather than the GM of the hotel.
May 26, 2019, 10:26 pm
#506
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
Reservation 92599083. My husband book 7 nights stay here for his business. The last 2 nights I flight from Vancouver and want to joy him for the trip. They ask for the marriage certificate and don’t let me check in, who the hell bring the marriage certificate when traveling. They event ask the security guy to kick me out, my husband try to talk to the GM but they don’t let us to. At the end we have to check out 2 nights earlier and book 2 more nights at the Le Meridien Saigon. We stay at Le meridien saigon and Riverside Saigon under Marriott for over 20 time but never get cheat like .... like that. Never going back, really bad hotel.
We understand that you have emailed customer care to share your stay experience. Someone from the customer care team will look into this and respond to you.
If you need any further assistance, please let us know.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
May 28, 2019, 9:05 pm
#507
Company Representative: Sheraton Saigon Hotel and Towers
Join Date: Feb 2017
Location: 88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Posts: 30
Reservation 92599083. My husband book 7 nights stay here for his business. The last 2 nights I flight from Vancouver and want to joy him for the trip. They ask for the marriage certificate and don’t let me check in, who the hell bring the marriage certificate when traveling. They event ask the security guy to kick me out, my husband try to talk to the GM but they don’t let us to. At the end we have to check out 2 nights earlier and book 2 more nights at the Le Meridien Saigon. We stay at Le meridien saigon and Riverside Saigon under Marriott for over 20 time but never get cheat like .... like that. Never going back, really bad hotel.
We are sorry that you had an unpleasant experience during your visit to our hotel and also thank you for bringing this to our attention again.
As discussed via email, please be kindly clarified that under Vietnamese Regulations, for a Vietnamese Citizen to share a Hotel room with a non-Vietnamese Citizen, then marriage certificates are required. I am disappointed that I was unavailable last night to speak directly with you and your husband.
When your travel plans bring you back to Ho Chi Minh City, we hope that you will once again return to the Sheraton Saigon Hotel and Towers as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.
With warm regards,
Scott Hodgetts
General Manager
May 28, 2019, 9:08 pm
#508
Company Representative: Sheraton Saigon Hotel and Towers
Join Date: Feb 2017
Location: 88 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Posts: 30
I will personally look to address the comments with my team.
I would very much like to learn more details about your stay. Please contact me directly at [email protected]
I look forward to welcoming you back soon.
With warm regards,
Scott Hodgetts
General Manager
Jul 2, 2019, 5:45 am
#509
Join Date: Oct 2016
Posts: 141
Dear ladymama,
We are sorry that you had an unpleasant experience during your visit to our hotel and also thank you for bringing this to our attention again.
As discussed via email, please be kindly clarified that under Vietnamese Regulations, for a Vietnamese Citizen to share a Hotel room with a non-Vietnamese Citizen, then marriage certificates are required. I am disappointed that I was unavailable last night to speak directly with you and your husband.
When your travel plans bring you back to Ho Chi Minh City, we hope that you will once again return to the Sheraton Saigon Hotel and Towers as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.
With warm regards,
Scott Hodgetts
General Manager
We are sorry that you had an unpleasant experience during your visit to our hotel and also thank you for bringing this to our attention again.
As discussed via email, please be kindly clarified that under Vietnamese Regulations, for a Vietnamese Citizen to share a Hotel room with a non-Vietnamese Citizen, then marriage certificates are required. I am disappointed that I was unavailable last night to speak directly with you and your husband.
When your travel plans bring you back to Ho Chi Minh City, we hope that you will once again return to the Sheraton Saigon Hotel and Towers as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.
With warm regards,
Scott Hodgetts
General Manager
Could you provide the relevant Vietnamese law where this is the case?
Why is this policy not disclosed anywhere when making a booking at the hotel?