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Usually my stays post within 24 hours
I had two stays last week in Portugal and neither of them have posted yet . Very strange. i have contacted the hotel and they have told me nothing they can do until the 10 days window has closed , as according to them it is pending with Marriott . anyone else has faced such issues in Europe? |
I agree and feel the same - I understand that there are different properties, owned by different organizations, etc - but if it is all under the M/BV branding and tied into a global reservation system, in some way, why cant when you check out a packet of data be sent to the Master BV system telling it you acct number, number of days, and a breakdown of how much you spent - and then let the "system" figure it out..... if UA can post credits before deplaning, I dont think such a system is unreasonable these days.... again, not sure why it is not automatic?
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Originally Posted by CALMSP
(Post 37393855)
I'd just like to know the actual funciton/process for the points hitting. Why does it take 24 hours everywhere in the world except the US where it seems to be 72-96 hours???!!
But seriously, over the past year it seems like 2 to 4 days is my norm. But then, I'm in Pacific time, USA. Perhaps the east coasters here get postings a bit faster :D |
Neither of my past two stays (both in US, check out Sunday, check out Monday) have posted yet - definitely a frustrating delay.
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Originally Posted by ElevatorEnthusiast
(Post 37400262)
Neither of my past two stays (both in US, check out Sunday, check out Monday) have posted yet - definitely a frustrating delay.
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Originally Posted by Gringuito
(Post 37393974)
Usually my stays post within 24 hours
I had two stays last week in Portugal and neither of them have posted yet . Very strange. i have contacted the hotel and they have told me nothing they can do until the 10 days window has closed , as according to them it is pending with Marriott . anyone else has faced such issues in Europe? |
Originally Posted by ElevatorEnthusiast
(Post 37404683)
My stay in Europe where I checked out yesterday has already posted, yet neither of the above US stays have posted yet. My goodness gracious.
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Originally Posted by Gringuito
(Post 37404857)
mine posted early morning EU time after submitting a claim and brought me over the 50 nights threshold . I would like the NUA s now (which is why I have chosen those hotels , I want to apply them for next Friday stay :/ ) , but I can’t yet chose the benefit by going to the website . It stays not eligible yet . Usually this was available quite quick … does it take more than a day sometimes ? Should I call the customer service ?
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Originally Posted by margarita girl
(Post 37407239)
I believe you should be able to select within 24 hrs. Perhaps you can report back to confirm.
applied the NUA for W Edinburgh suite, which is still selling . Crossing fingers for our anniversary stay , the suite looks amazing (as does the rest of the hotel ) |
Data point: a recent stay in the US took 5 full days to post after check out. This is longer than the normal 3 days posting period for stays in the US.
Unsure if the delay posting was Marriott or property specific. |
I stay at Leicester Marriott. About 35 nights a year. Probably 6 stays. Out of 6, 1 stay will post and always be 25% of what it should be. Clearly a problem at that hotel. Rarely have problems with the other hotels I use.
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Originally Posted by Repooc17
(Post 37611319)
Data point: a recent stay in the US took 5 full days to post after check out. This is longer than the normal 3 days posting period for stays in the US.
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My last stay, which was in the US, took 3 days. Checked out on Thursday and stay posted on Sunday. That is inline with what I am typically seeing. YMMV...
--Jon |
I'm having a hell of a time with posting.
10 days, 15 days, no posting... and hotels like Grand Hotel (Alabama) don't even show in the drop-down. It's such a hassle compared with other chains who either post instantly or at least acknowledge it's in progress (IHG). |
Originally Posted by lindros2
(Post 37661424)
I'm having a hell of a time with posting.
10 days, 15 days, no posting... and hotels like Grand Hotel (Alabama) don't even show in the drop-down. It's such a hassle compared with other chains who either post instantly or at least acknowledge it's in progress (IHG). https://cimg9.ibsrv.net/gimg/www.fly...286e2c8ff4.png |
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