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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Marriott using AI for room assignments? (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/2196534-marriott-using-ai-room-assignments.html)

dw Sep 3, 2025 5:02 pm
Originally Posted by sdsearch (Post 37300481)
That's because Marriott, in my experience, doesn't have good quick systems for confirming that a room has finished cleaning and is ready for occupancy.
It’s pretty incredible that in this day and age, at least large full service hotels can’t issue mobile devices to housekeeping to enable real time communication about what rooms have been turned and are ready for occupancy.

I actually checked into a Sheraton recently and arrived at my room to find housekeeping still cleaning it.

GuyIncognito17 Sep 3, 2025 8:30 pm
Originally Posted by yyzflyer (Post 37300519)
This is a valid point. How many times at check-in has the FD associate had to get on a walkie-talkie to track down the "housekeeping supervisor"
Never, in my experience.

And I don’t like the Hilton system because it feels as if you are locked into whatever you choose a couple of days in advance.

Dr. HFH Sep 4, 2025 4:05 am
Originally Posted by sdsearch (Post 37300481)
That's because Marriott, in my experience, doesn't have good quick systems for confirming that a room has finished cleaning and is ready for occupancy.
The hotel where I stay most frequently telephones Housekeeping while I'm at the FD to ensure that the room is ready. I prefer that approach. Eliminates system glitches, people hitting the wrong key by mistake, etc. A human at the Front Desk speaks with a human in Housekeeping. (Note, I never check-in online, always in person at the Front Desk.)

billdokes Sep 5, 2025 2:02 am
Originally Posted by Dr. HFH (Post 37301181)
The hotel where I stay most frequently telephones Housekeeping while I'm at the FD to ensure that the room is ready. I prefer that approach. Eliminates system glitches, people hitting the wrong key by mistake, etc. A human at the Front Desk speaks with a human in Housekeeping. (Note, I never check-in online, always in person at the Front Desk.)
You get how inefficient that is, right?

I can't believe Room Attendants are still working off of clipboards and paper sheets...by god there has to be an iPad/Tablet solution that would be infinitely better.

Dr. HFH Sep 5, 2025 3:38 am
Originally Posted by billdokes (Post 37302846)
You get how inefficient that is, right?
Absolutely. But I like it. Not every task is capable of being improved by replacement or augmentation by technology.

WillBarrett_68 Sep 5, 2025 2:20 pm
Originally Posted by Dr. HFH (Post 37301181)
The hotel where I stay most frequently telephones Housekeeping while I'm at the FD to ensure that the room is ready. I prefer that approach. Eliminates system glitches, people hitting the wrong key by mistake, etc. A human at the Front Desk speaks with a human in Housekeeping. (Note, I never check-in online, always in person at the Front Desk.)
do they do this for everyone?

Dr. HFH Sep 6, 2025 6:01 am
Originally Posted by WillBarrett_68 (Post 37303929)
do they do this for everyone?
I believe so.

tarheelnj Sep 6, 2025 1:18 pm
Originally Posted by GuyIncognito17 (Post 37300820)
Never, in my experience.

And I don’t like the Hilton system because it feels as if you are locked into whatever you choose a couple of days in advance.
Good point - to clarify, when I use this option at a Hilton, it's typically at a hotel where I've stayed before and see an available room I'd be happy to choose. If I don't see one I like, I'll skip the assignment step and take it up with the FD when I arrive.

At Marriotts, if it's a hotel I know, I'll use the messaging feature in advance to ask for a particular room/room type. Mixed results, but great when it works.

mmogdan Sep 6, 2025 1:37 pm
Originally Posted by billdokes (Post 37302846)
You get how inefficient that is, right?

I can't believe Room Attendants are still working off of clipboards and paper sheets...by god there has to be an iPad/Tablet solution that would be infinitely better.
it’s a bit random but I returned from a Virgin Voyages cruise and noticed they (the staff) all use WhatsApp Business on work devices to communicate and every single crew member has this. Eg every housekeeper on our floor and managers / front desk had a group for that floor. It seemed to work very very well for any requests. Ie I was at the front desk about something and noticed they put a message in a relevant group.

It would be so easy for a hotel to have a system like this.


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