App checkout function broken
 

So the checkout 'feature' in the app doesn't work and been this way for multiple stays now over several months.
I try to use the checkout button, and get a bogus error something to the effect of 'currency selection is invalid'.
These are US hotels, paid with US credit card and only quoted in USD. There isn't even any option for me to select other currencies.

Marriott IT just keeps getting embarrassingly worse and worse.

Does it even do anything? I only recall seeing it maybe 1/4 of the time.

I don't think the App actually checks you out. It merely sends a check out message to the front desk.

I don't know what it actually did back when it worked... but Marriott broke the 'feature' some point early this year when they made other brilliant changes to the app and made the UI/UX worse.

IIRC, there was a time where the app checkout worked. I would receive a folio via email immediately upon checking out. Currently, app. checkout doesn't do anything (or at least anything that I can discern). It would be nice if they fix it again. In the meantime, since most of my stays don't have incidentals the last morning, the folio I receive in the pre-checkout email is usually accurate. So I don't sweat getting the actual final folio. For properties that don't send the pre-checkout email, I have to stop by the front desk on the way out to checkout and get a folio. YMMV...

--Jon

On a recent road trip, out of 4 Bonvoy hotel stays I was able to get mobile check-out to work once, so there's a data point. Online check-in also worked once (different hotel) but of course getting a key required lining up at the front desk. As another data point, Hilton's worked flawlessly (including room selection at a Hampton Inn) for all offered services.

I can't remember the last time I actually 'checked-out' of a hotel. 99% of the time I just leave and get an email with my final folio before I get to the airport.

It seems to be an un-necessary step unless you're keen on challenging something on the bill.

I used to use it frequently especially with business trips so I could review the folio and make sure its all correct, and also have one that shows zero/paid balance. As mentioned above, it used to actually check you out and send a copy of the current bill almost immediately. More often then not, if I just leave the hotel I never actually get sent a copy of the folio without having to send an email a couple days later to ask.

Anyway - not why this is/was so difficult for Marriott to manage and keep working... but thats just another example of their abysmal outsourced IT that doesn't test stuff. I'd send in a complaint and report that its broken, but there is no way to actually report app or website functionality issues and get any sort of useful response.

There's a thread for app issue discussion and this has been covered

I often do late check-out, so as a courtesy I'll let the maid and front desk know I'm done with the room.

I am sure they will eventually enhance it with “AI”…

https://www.flyertalk.com/forum/marr...signments.html

I think I have had about 50% success with self checkout, not only with Marriott. So I generally don’t even bother with it anymore.

I also get folios emailed maybe 50% of the time.

Can’t say I’ve ever used this “feature” - internationally, you usually need to stop by the desk to ensure they process your credit card.

My no 1 issue with this feature is whenever I use it, it asked me a email to send the folio. About 90% of the time I never receive the folio on email.

I assume clicking the button just creates a case in the Marriott Salesforce system, like when you ask for amenities. Then someone has to manually process

Can't do mobile checkout
 

Since coming back from Australia I haven't been able to do mobile checkout from the app. I keep getting Error. Requested currency option invalid message when I try. Same on iPhone and iPad. Any fixes?

thank you.

There was another thread on this - it’s a known issue with no workarounds - you should check out with the front desk.