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Refer a Friend-not working?
Has anyone else tried to use Marriott Bonvoy Refer a Friend and been successful? I've submitted 5 different email addresses and none of them have received an invitation. None of the 5: have opted out of email communications, are already a member, have the email in spam, have the email blocked by a firewall, or have their email address entered incorrectly. I contacted Marriott and their response was basically...tough luck, nothing we can do.
I've been using the link on the Marriott website. After entering the requested data I get a page that says "Success! Your invitation will be sent to: [email protected]". Thoughts? Ideas? |
Depends. This one got 27 emails.
Refer a friend - FlyerTalk Forums Most of the time, it doesn't work. Refer a member - FlyerTalk Forums Member-refer-a-member sign-up bonus - Page 23 - FlyerTalk Forums |
Update on my original post. If you enjoy frustration, just try to "Refer a Friend" on Marriott Bonvoy. The system Marriott uses doesn't work and trying to deal with Marriott customer service is a nightmare.
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Sounds like par for the course - Marriott IT at work here. :rolleyes:
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Originally Posted by geo979
(Post 36365670)
Update on my original post. If you enjoy frustration, just try to "Refer a Friend" on Marriott Bonvoy. The system Marriott uses doesn't work and trying to deal with Marriott customer service is a nightmare.
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It's mindblowing how broken the Refer-a-Friend system seems to be. My experience so far to unsuccesfully have someone referred:
Challenge 1: Sending the invite Following the website, fill in my info, including the recipient. I gets an email: The following friends have requested not to receive email communications [email]. However, if they contact us [broken link to contact page], and choose to opt in to receiving emails, you can refer them again within 48 hours. Or, you may want to invite another friend. Anyway, she uses the contact form on the Mariott page to ask for an opt-in. Response: I am sorry for the inconvenience caused regarding the Refer a Friend invitation. I understand how important it is for you to receive the referral email successfully. At this time, we are not able to update or opt in your email communication preference until you become a Marriott Bonvoy® Member. I kindly recommend contacting our Customer Care team, who will be able to assist you further and help process your Refer a Friend promotion once your email preferences are updated on their end. Please let us know if there is anything else we may assist you with. We are always here to help. Best Regards, [name] Marriott Bonvoy® Customer Care You can't opt-in until you are a member? But you need to use the referral to sign up for it to work, not afterwards? Secondly, 'Please contact customer care - best regards, customer care'?!?!? The follow up communication ... To receive the referral email and update your email communication preferences, you will first need to become a Mariott Bonvoy member. Once you have enrolled, you may update your preferences, and your partner will then be able to resend the Refer a Friend invitation within 48 hours. This process is necessary to ensure that your contact preferences are properly set up for future communications. ... This led nowhere so i used an alternative email address for the referral Challenge 2: using the referral Refer email received. But the link is dead. The link is https://jmr2.netlinkrg.com/rewardafr...EN/?ref=xxxxxx where xxx is a code. The domain irrespective of code seems to be dead. I guess we will give up.....:rolleyes: |
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