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JW Marriott charging me daily for my stay: What gives?

JW Marriott charging me daily for my stay: What gives?

Old Sep 15, 23, 12:34 am
  #1  
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JW Marriott charging me daily for my stay: What gives?

This is a new and curious situation, and wonder whether others have experienced it:

I made a two night reservation at a JW property (one Iíve stayed at several times) but needed to extend because my wife got Covid and canít travel. Iím used to hotels placing holds on a credit card, but this one started placing a hold on every charge we made to the room. Then tonight, I get a call from the front desk that they will hard-charge $2000 now, well before we will be leaving. Not a problem for me, but since Iíve never experienced this, it seems really odd. They claim that since the bill is so high, this is standard procedure.

Appreciate any insights from those more experienced with Marriott than me.
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Old Sep 15, 23, 6:24 am
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Originally Posted by 747FC
This is a new and curious situation, and wonder whether others have experienced it:

I made a two night reservation at a JW property (one Iíve stayed at several times) but needed to extend because my wife got Covid and canít travel. Iím used to hotels placing holds on a credit card, but this one started placing a hold on every charge we made to the room. Then tonight, I get a call from the front desk that they will hard-charge $2000 now, well before we will be leaving. Not a problem for me, but since Iíve never experienced this, it seems really odd. They claim that since the bill is so high, this is standard procedure.

Appreciate any insights from those more experienced with Marriott than me.
depends on their system but they probably use authorizations based on spend pattern rather than re-authorizing based on credit limit vs the balance on the room.
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Old Sep 15, 23, 6:33 am
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Sometimes depends how much you are spending. $2k now seems like you will rack up quite a bill. Staying for a longer time hotels will sometimes take an intermediate 'cut' just to prevent issues at check-out.
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Old Sep 15, 23, 7:55 am
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Originally Posted by 1mileman
depends on their system but they probably use authorizations based on spend pattern rather than re-authorizing based on credit limit vs the balance on the room.
Thanks. Can you elaborate on ďspend pattern ď vs ďcredit limit?Ē How would a credit limit be established?

Originally Posted by cfischer
Sometimes depends how much you are spending. $2k now seems like you will rack up quite a bill. Staying for a longer time hotels will sometimes take an intermediate 'cut' just to prevent issues at check-out.
This is curious to me because it is not unusual for me to have $5000 hotel bills, but not with Marriott properties.
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Old Sep 15, 23, 9:20 am
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Originally Posted by 747FC
Thanks. Can you elaborate on “spend pattern “ vs “credit limit?” How would a credit limit be established?



This is curious to me because it is not unusual for me to have $5000 hotel bills, but not with Marriott properties.
if you spend $100 1 day, the system may think you will be spending that each day of your stay rather than authorizing a certain amount and then re-authorizing once you get close to the originally authorized amount. you already established a credit limit as that is the purpose of an authorized amount
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Last edited by 1mileman; Sep 15, 23 at 9:26 am Reason: edit for clarity
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Old Sep 15, 23, 11:06 am
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I had this at an Aloft in Denver last month as well. Not a high dollar trip obviously.
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Old Sep 16, 23, 9:18 am
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Originally Posted by TXJeepGuy
I had this at an Aloft in Denver last month as well. Not a high dollar trip obviously.
curious, how long of a stay? If up to 1 week Iíd be surprised if they charged along the stay.
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Old Sep 16, 23, 3:51 pm
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Iíve actually seen this quite a bit in the US as of late (so much so, I canít recall the specific properties). As I incur room charges, even when I stay under the originally preauthorized amount, each night Iíll see an additional hold put on my credit card. My stays are usually only 2-3 nights.
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Old Sep 16, 23, 4:54 pm
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Originally Posted by dw
Iíve actually seen this quite a bit in the US as of late (so much so, I canít recall the specific properties). As I incur room charges, even when I stay under the originally preauthorized amount, each night Iíll see an additional hold put on my credit card. My stays are usually only 2-3 nights.
sure ... 'hold' is common. The OP is being 'charged' during the stay, that's very different.
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Old Sep 17, 23, 5:49 am
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I was rather surprised that my hotel in London charged not only my entire 8 night stay, but several hundred dollars extra, on the first night of the stay. When questioned about the extra charges, I was told they were for expected incidental charges, and I would be refunded the difference after I checked out. I’d never seen that before. I have no reason not to trust them on that, but it was certainly new to me.
I still have a few days left in my stay, so will see how this plays out.
This is not a hold. It went from a pending charge to a full, posted charge by my second night,

Last edited by Retiredlife; Sep 17, 23 at 6:47 am
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Old Sep 17, 23, 11:31 am
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Originally Posted by Retiredlife
I was rather surprised that my hotel in London charged not only my entire 8 night stay, but several hundred dollars extra, on the first night of the stay. When questioned about the extra charges, I was told they were for expected incidental charges, and I would be refunded the difference after I checked out. I’d never seen that before. I have no reason not to trust them on that, but it was certainly new to me.
I still have a few days left in my stay, so will see how this plays out.
This is not a hold. It went from a pending charge to a full, posted charge by my second night,
wow, I would not allow them to do that. There is no basis for this. They can place a hold ... a hard charge for incidentals? If the room is already paid? Ugh. I mean what if I want to use a different card at check-out, or a gift card?
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Old Sep 17, 23, 11:37 am
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OP here. We are checking out today, about four hours from now. Looking at my Chase account, since we checked in on 9/11, all of the numerous charges from JW have remained in the “pending” category. So, not sure why they kept on telling me they were “hard charging” my card.
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Old Sep 18, 23, 8:48 am
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Originally Posted by cfischer
curious, how long of a stay? If up to 1 week Iíd be surprised if they charged along the stay.
2 nights.
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