JW Marriott charging me daily for my stay: What gives?
Sep 15, 23, 12:34 am
#1
Original Poster
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,009
JW Marriott charging me daily for my stay: What gives?
This is a new and curious situation, and wonder whether others have experienced it:
I made a two night reservation at a JW property (one I’ve stayed at several times) but needed to extend because my wife got Covid and can’t travel. I’m used to hotels placing holds on a credit card, but this one started placing a hold on every charge we made to the room. Then tonight, I get a call from the front desk that they will hard-charge $2000 now, well before we will be leaving. Not a problem for me, but since I’ve never experienced this, it seems really odd. They claim that since the bill is so high, this is standard procedure.
Appreciate any insights from those more experienced with Marriott than me.
I made a two night reservation at a JW property (one I’ve stayed at several times) but needed to extend because my wife got Covid and can’t travel. I’m used to hotels placing holds on a credit card, but this one started placing a hold on every charge we made to the room. Then tonight, I get a call from the front desk that they will hard-charge $2000 now, well before we will be leaving. Not a problem for me, but since I’ve never experienced this, it seems really odd. They claim that since the bill is so high, this is standard procedure.
Appreciate any insights from those more experienced with Marriott than me.
Sep 15, 23, 6:24 am
#2
Join Date: Apr 2012
Posts: 195
This is a new and curious situation, and wonder whether others have experienced it:
I made a two night reservation at a JW property (one I’ve stayed at several times) but needed to extend because my wife got Covid and can’t travel. I’m used to hotels placing holds on a credit card, but this one started placing a hold on every charge we made to the room. Then tonight, I get a call from the front desk that they will hard-charge $2000 now, well before we will be leaving. Not a problem for me, but since I’ve never experienced this, it seems really odd. They claim that since the bill is so high, this is standard procedure.
Appreciate any insights from those more experienced with Marriott than me.
I made a two night reservation at a JW property (one I’ve stayed at several times) but needed to extend because my wife got Covid and can’t travel. I’m used to hotels placing holds on a credit card, but this one started placing a hold on every charge we made to the room. Then tonight, I get a call from the front desk that they will hard-charge $2000 now, well before we will be leaving. Not a problem for me, but since I’ve never experienced this, it seems really odd. They claim that since the bill is so high, this is standard procedure.
Appreciate any insights from those more experienced with Marriott than me.
Sep 15, 23, 6:33 am
#3
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,015
Sometimes depends how much you are spending. $2k now seems like you will rack up quite a bill. Staying for a longer time hotels will sometimes take an intermediate 'cut' just to prevent issues at check-out.
Sep 15, 23, 7:55 am
#4
Original Poster
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,009
This is curious to me because it is not unusual for me to have $5000 hotel bills, but not with Marriott properties.
Sep 15, 23, 9:20 am
#5
Join Date: Apr 2012
Posts: 195
if you spend $100 1 day, the system may think you will be spending that each day of your stay rather than authorizing a certain amount and then re-authorizing once you get close to the originally authorized amount. you already established a credit limit as that is the purpose of an authorized amount
Last edited by 1mileman; Sep 15, 23 at 9:26 am Reason: edit for clarity
Sep 16, 23, 9:18 am
#7
FlyerTalk Evangelist
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Sep 16, 23, 3:51 pm
#8
Join Date: Jun 1999
Location: NYC/LA
Programs: AA Plat Pro, DL Plat, AC 25k, Marriott Titanium, IHG Diamond Amb
Posts: 6,874
I’ve actually seen this quite a bit in the US as of late (so much so, I can’t recall the specific properties). As I incur room charges, even when I stay under the originally preauthorized amount, each night I’ll see an additional hold put on my credit card. My stays are usually only 2-3 nights.
Sep 16, 23, 4:54 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
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I’ve actually seen this quite a bit in the US as of late (so much so, I can’t recall the specific properties). As I incur room charges, even when I stay under the originally preauthorized amount, each night I’ll see an additional hold put on my credit card. My stays are usually only 2-3 nights.
Sep 17, 23, 5:49 am
#10
Join Date: Apr 2022
Location: USA
Programs: Marriott Bonvoy Titanium, Hyatt, United, Flying Blue
Posts: 73
I was rather surprised that my hotel in London charged not only my entire 8 night stay, but several hundred dollars extra, on the first night of the stay. When questioned about the extra charges, I was told they were for expected incidental charges, and I would be refunded the difference after I checked out. I’d never seen that before. I have no reason not to trust them on that, but it was certainly new to me.
I still have a few days left in my stay, so will see how this plays out.
This is not a hold. It went from a pending charge to a full, posted charge by my second night,
I still have a few days left in my stay, so will see how this plays out.
This is not a hold. It went from a pending charge to a full, posted charge by my second night,
Last edited by Retiredlife; Sep 17, 23 at 6:47 am
Sep 17, 23, 11:31 am
#11
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,015
I was rather surprised that my hotel in London charged not only my entire 8 night stay, but several hundred dollars extra, on the first night of the stay. When questioned about the extra charges, I was told they were for expected incidental charges, and I would be refunded the difference after I checked out. I’d never seen that before. I have no reason not to trust them on that, but it was certainly new to me.
I still have a few days left in my stay, so will see how this plays out.
This is not a hold. It went from a pending charge to a full, posted charge by my second night,
I still have a few days left in my stay, so will see how this plays out.
This is not a hold. It went from a pending charge to a full, posted charge by my second night,
Sep 17, 23, 11:37 am
#12
Original Poster
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,009
OP here. We are checking out today, about four hours from now. Looking at my Chase account, since we checked in on 9/11, all of the numerous charges from JW have remained in the “pending” category. So, not sure why they kept on telling me they were “hard charging” my card.
