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Marriott International and MGM Resorts Partnership

Old Jan 26, 2024, 1:02 pm
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Last edit by: fotoflyer88
https://www.marriott.com/marriott-br...ection/faqs.mi

Elite benefits:


Additional benefits for Ambassadors:
  • Waived Resort Fees
  • Complimentary 1pm Early Check-In
  • One Suite Upgrade per Year in Las Vegas (Up to 3 nights without using NUA)
  • Complimentary self-parking during stay
  • Expedited valet and taxi service
  • Guaranteed hotel reservation within 24 hours
  • 15% retail discount
  • Fine dining priority reservation
  • Dedicated line at participating restaurants, buffet, and cashier cage
  • VIP line access to select nightclubs in Las Vegas (member +1)
  • Priority access to pool cabana, spa, and salon reservations
  • Discount to select shows
A Qualifying Stay for Marriott Bonvoy members to earn Marriott Bonvoy points at included MGM Resorts destinations are stays booked through Marriott.com (including Award Redemption Stays), Marriott Bonvoy App, and the Marriott Customer Engagement Centers. Select prevailing rates booked through the MGM Resorts Call Center, and participating MGM Travel Agents may also be Qualifying Stays.


Stays booked through the following methods at MGM Collection with Marriott Bonvoy destinations are not considered Qualifying Stays:
  • MGM Resorts websites
  • MGM Rewards Mobile App
  • MGM Rewards website
  • MGM Resorts Call Center (non-prevailing rates such as casino offers, MGM Rewards member discounts, etc.)
  • Tour operator, online travel channel, or other third-party channel (such as Expedia, Hotwire, Priceline, etc.)
  • Booked at a group rate as part of an event, meeting, conference or organized tour
  • Booked at a tour operator, wholesaler, or airline crew room rate or package including, without limitation, organized tours or package bookings
  • Booked at a complimentary rate
  • Booked with a voucher or third-party award
  • Contracted rooms
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Marriott International and MGM Resorts Partnership

Old Mar 11, 2024, 7:57 pm
  #706  
 
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,497
Originally Posted by DallasEsq
I'm wondering whether the MGM hacking incident changed the structure of this partnership, at least for this year.
Originally Posted by DallasEsq
Because this was marketed as a long term partnership more integrated than the Hyatt one. Obviously I didn't expect it would be as generous as the Hyatt one, particularly for elites below AMB, but I thought something like Titanium would at least get Pearl or Pearl benefits (which is essentially just free self parking) or be able to book the discounted rates on MGM and get Marriott points.
I doubt the data hack had anything to do with it.

This dud of a product was totally intentional -- not a byproduct of that data breach.

Together, Marriott and MGM chose to give zero benefits*, recognition or reciprocity to Bonvoy Titanium and lower. Together they chose to have Marriott attempt to sell rooms at MGM properties to Bonvoy members at inflated prices. Everything here is by choice.

They gave us loyal Bonvoy members - us valued (ahem) Marriott customers - exactly what they wanted to give us.


* Other than the ability to access a slightly shorter check-in line, and the ability to choose a $15 F+B credit -- which, in Vegas, might get you a bottled water.
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Last edited by FlyerJ; Mar 11, 2024 at 8:07 pm
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Old Mar 11, 2024, 8:01 pm
  #707  
 
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,497
Originally Posted by MACTEP
Any way of linking your MGM rewards and Marriott accounts? Not that I see any benefit coming from that action (no status in MGM, platinum in Marriott system), but in one of their promotional emails they claimed the ability to link the two from 'my rewards' page of MGM rewards. I can't see any way of doing that.
This partnership is a one-way street, only benefiting MGM status members who do not have status with Marriott. If you had elevated status with MGM, you would be able to link your accounts and upgrade your Marriott status. But only if you already had MGM status.

Since you have Marriott status, you get nothing. Hence no ability to link.
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Old Mar 11, 2024, 8:50 pm
  #708  
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,644
Originally Posted by DallasEsq
Because this was marketed as a long term partnership more integrated than the Hyatt one. Obviously I didn't expect it would be as generous as the Hyatt one, particularly for elites below AMB, but I thought something like Titanium would at least get Pearl or Pearl benefits (which is essentially just free self parking) or be able to book the discounted rates on MGM and get Marriott points.
Having Marriott Platinum status and above is marketed as receiving suites on arrival.
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Old Mar 11, 2024, 10:23 pm
  #709  
 
Join Date: Feb 2020
Posts: 498
Originally Posted by CLEguy
Having Marriott Platinum status and above is marketed as receiving suites on arrival.
https://www.marriott.com/loyalty/ter...on.mi#benefits

Enhanced Room Upgrades. Platinum Elite Members and above may receive a complimentary upgrade to an enhanced room, subject to availability upon arrival, for the entire length of stay. Enhanced room upgrade includes rooms with desirable views, rooms on high floors, corner rooms, or rooms with special amenities within the same room type booked by the Member. For Ambassador Elite Members, enhanced room upgrade may also include suites. Enhanced room upgrades are subject to availability and are identified by each MGM Collection Hotel.
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Old Mar 11, 2024, 10:51 pm
  #710  
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I'll be curious to see if people actually end up getting meaningful upgrades. I was a MGM gold and platinum for years and never got any upgrade across a couple dozen stays or more, maybe a "strip view" at a property where the strip views are not very interesting.
​​​​​​
Did get good FHR upgrades at Bellagio and Nomad though.
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Old Mar 12, 2024, 6:43 am
  #711  
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,644
*whoosh*
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Old Mar 12, 2024, 12:11 pm
  #712  
 
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 953
Originally Posted by FlyerJ
I doubt the data hack had anything to do with it.

This dud of a product was totally intentional -- not a byproduct of that data breach.

Together, Marriott and MGM chose to give zero benefits*, recognition or reciprocity to Bonvoy Titanium and lower. Together they chose to have Marriott attempt to sell rooms at MGM properties to Bonvoy members at inflated prices. Everything here is by choice.

They gave us loyal Bonvoy members - us valued (ahem) Marriott customers - exactly what they wanted to give us.
I don't know whether I agree. The hack was a pretty big deal. It delayed, by several months, the start of this partnership. You also have the issue of a lot of the benefits lasting only through the end of 2024, which makes me think they needed more time after the breach to assess the feasibility of a more integrated partnership. You might be right, but it just seems to me that what has come out looks rushed and half-baked, and that something major caused the delay and benefits that will be reassessed for 2025.
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Old Mar 12, 2024, 2:14 pm
  #713  
 
Join Date: Jan 2017
Posts: 4
No Marriott points for reservations made by calling MGM

Originally Posted by iknowthings
I won't quote all the relevant posts, for the sake of brevity, but I'll offer a couple insights.

Firstly, MGM Resorts call center and MGM travel agent reservations will count as Qualifying stays for Marriott purposes, in addition to Marriott booking channels. There are certain MGM rates that are excluded, but the point is there will still be ways to book through MGM and also receive Bonvoy credit.

.
I just spoke with two different people at MGM and this appears to be incorrect. While the Marriot T&C's do indeed say that MGM Resorts call centers count as qualifying stays, MGM says that is incorrect. They say the only time they will count is if you have previously been given a rate code by Marriott, an MGM call center will be able to apply it and count it. But otherwise, any rate given by MGM, even just a standard rate, through their call centers or agents, will not count. The second woman I spoke to said they are getting calls about this regularly.
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Old Mar 12, 2024, 5:30 pm
  #714  
 
Join Date: Jan 2005
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Posts: 1,497
Originally Posted by CLEguy
Having Marriott Platinum status and above is marketed as receiving suites on arrival.
No. That's incorrect.

Titanium and Platinum are eligible to get an "enhanced room". Subject to availability.

And the fine print stipulates that the 'enhanced room' will be "within the same room type booked by the Member".

So, no, no suites. And technically, since your room will stay within the same room type, I struggle to understand how they can even truthfully call it an "upgrade". It's not.

And to access this benefit, the Bonvoy member needs to book via Marriott -- which, based on everything I've seen, means that you need to pay a substantially higher room rate than if you were to book directly via MGM. So Titaniums or Platinums can maybe get the room that they booked but in a slightly preferential location in the hotel if - but only if - they pay an inflated room rate to Marriott for that room.


Enhanced room upgrade includes rooms with desirable views, rooms on high floors, corner rooms, or rooms with special amenities within the same room type booked by the Member. For Ambassador Elite Members, enhanced room upgrade may also include suites. Enhanced room upgrades are subject to availability and are identified by each MGM Collection Hotel.
Only for Ambassador level, the upgrade "may also" include suites. "May". "Subject to availability".
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Last edited by FlyerJ; Mar 12, 2024 at 5:37 pm
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Old Mar 13, 2024, 2:34 am
  #715  
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Yeah there are to many qualifiers to the 'upgrades' that it can be pretty much anything like a room that is further from a noisy elevator.
As others said, don't expect much if anything from the MGM upgrade. I was gold for years with a variety of stays there and only got a 'real' upgrade one time to an actual spa suite. Otherwise, its been a marginally better view or higher floor.
Now that I dropped to silver from them gutting the program, I don't expect to get anything... and I will still book through MGM since even their normal non-casino rates are better than those offered through Marriott.
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Old Mar 13, 2024, 1:43 pm
  #716  
 
Join Date: Jan 2005
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Posts: 1,497
The big problem for Marriott here is that they have vastly over-promised … and absolutely under-delivered.

Had they simply packaged and promoted this MGM partnership as just a way to use Bonvoy points for stays at MGM hotels? Great! I think everyone here would have been thrilled.

But what did they do?
  • They branded MGM Hotels under Marriott brands (Luxury Collection, Autograph, Tribute) … but then made all of those hotels exceptions when it comes to Bonvoy participation and benefits. So, why bother with slapping on Marriott brands? It’s meaningless. And, more importantly, it’s frustrating. It dilutes the value and hurts the perception of those brands.
  • They now sell MGM hotel rooms through Marriott booking channels. But booking via Marriott is almost universally far more expensive than booking via MGM. Or Expedia. Or Amex FHR. (From what I’ve seen, Marriott’s most restrictive prepaid, noncancellable prices are still higher than flexible, fully cancellable prices through other channels.) Prices that just make us Marriott customers feel like we’re being taken advantage of. And drive us to book elsewhere.
  • They pitched (or at least strongly suggested) that there would be benefits for Bonvoy status members. But then delivered barely-better-than-nothing benefits with lots of exceptions and asterisks and fine print. They delivered benefits that are totally inconsistent with (and worse than) almost every other Marriott property.
  • And they keep overselling it to us, with ridiculous marketing copy (from their most recent email blast) like:
You’re invited to experience an all-access pass to a world beyond the ordinary
You can now … use your elite member status to experience all that the pinnacle of WOW has to offer.
Huh. What’s my “all-access pass to a world beyond the ordinary”? Oh, yeah, I can book rooms at hotels that weren't previously part of Marriott, but at an inflated price. All access pass to a world beyond the ordinary = a standard King room for a higher price than if I book directly with the same property.

I can use my “elite member status to experience … the pinnacle of WOW”. Gee, that sounds incredible! So what does my elite status get me, as a loyal Bonvoy Titanium? Oh, yeah. I get to use an alternate check-in line in the lobby, and I can get a $15 food credit. And I can request a late check-out but one that’s a totally different late check-out time than other Bonvoy hotels. Is that what we’re calling “the pinnacle of WOW” now? Huh.

As I mentioned previously, this all feels like a marketing fail on par with “New Coke”.

They managed one good thing: lots more Vegas options can be booked with points. Great. Had that been what they announced – and nothing else – I think their customers would have been thrilled.

But instead they pitched benefits to us (and delivered none) and started selling rooms at ridiculous prices (driving Bonvoy members to use non-Marriott booking channels) and diluted the value of the LC, Autograph, Tribute brands by making the totally product inconsistent with other LC, Autograph, Tribute properties.

And they keep over-selling it.
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Old Mar 13, 2024, 7:29 pm
  #717  
 
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 953
Originally Posted by FlyerJ
Huh. What’s my “all-access pass to a world beyond the ordinary”?
Trust me, staying at Excalibur (which I did for cheap Hyatt ENCs) is beyond anything you've experienced before.
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Old Mar 13, 2024, 8:45 pm
  #718  
 
Join Date: Dec 2003
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Originally Posted by DallasEsq
Trust me, staying at Excalibur (which I did for cheap Hyatt ENCs) is beyond anything you've experienced before.
Well, "wow" can be an exclamation of wonder or of stunned disbelief. Maybe the marketing team was using the word to its full potential...
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Old Mar 14, 2024, 12:05 pm
  #719  
 
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Silver, UA Silver (via Marr), Marr LTT, HH Gold (via cc), Hyatt Disc
Posts: 1,039
Originally Posted by MACTEP
Any way of linking your MGM rewards and Marriott accounts? Not that I see any benefit coming from that action (no status in MGM, platinum in Marriott system), but in one of their promotional emails they claimed the ability to link the two from 'my rewards' page of MGM rewards. I can't see any way of doing that.
I do see the ability to link my Marriott account with my BetMGM account (and, indeed, it is in the My Rewards tab). One can redeem BetMGM Rewards (earned at .2 per $ gambled, I believe) for Marriott Bonvoy points at a 1:1 rate. Unless you're a big online gambler, I can't see how this provides much (any?) benefit for Marriott members. As noted, no such linkage from the base MGM Rewards site.
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Old Mar 14, 2024, 12:44 pm
  #720  
 
Join Date: Aug 2001
Location: Wayne, PA USA
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Posts: 7,247
Originally Posted by CLEguy
Having Marriott Platinum status and above is marketed as receiving suites on arrival.
wrong. Only “enhanced room upgrades, based on availability.” So, instead of the lovely garage view room
you booked, you will be “upgraded” to the lovely view of Las Vegas on the other side of I-15. Oh, and you’ll be charged $32 for even LOOKING at the bottle of water in the room 🙄
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