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Marriott International and MGM Resorts Partnership

Old Jan 26, 2024, 1:02 pm
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https://www.marriott.com/marriott-br...ection/faqs.mi

Elite benefits:


Additional benefits for Ambassadors:
  • Waived Resort Fees
  • Complimentary 1pm Early Check-In
  • One Suite Upgrade per Year in Las Vegas (Up to 3 nights without using NUA)
  • Complimentary self-parking during stay
  • Expedited valet and taxi service
  • Guaranteed hotel reservation within 24 hours
  • 15% retail discount
  • Fine dining priority reservation
  • Dedicated line at participating restaurants, buffet, and cashier cage
  • VIP line access to select nightclubs in Las Vegas (member +1)
  • Priority access to pool cabana, spa, and salon reservations
  • Discount to select shows
A Qualifying Stay for Marriott Bonvoy members to earn Marriott Bonvoy points at included MGM Resorts destinations are stays booked through Marriott.com (including Award Redemption Stays), Marriott Bonvoy App, and the Marriott Customer Engagement Centers. Select prevailing rates booked through the MGM Resorts Call Center, and participating MGM Travel Agents may also be Qualifying Stays.


Stays booked through the following methods at MGM Collection with Marriott Bonvoy destinations are not considered Qualifying Stays:
  • MGM Resorts websites
  • MGM Rewards Mobile App
  • MGM Rewards website
  • MGM Resorts Call Center (non-prevailing rates such as casino offers, MGM Rewards member discounts, etc.)
  • Tour operator, online travel channel, or other third-party channel (such as Expedia, Hotwire, Priceline, etc.)
  • Booked at a group rate as part of an event, meeting, conference or organized tour
  • Booked at a tour operator, wholesaler, or airline crew room rate or package including, without limitation, organized tours or package bookings
  • Booked at a complimentary rate
  • Booked with a voucher or third-party award
  • Contracted rooms
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Marriott International and MGM Resorts Partnership

Old Mar 6, 2024, 3:33 pm
  #676  
 
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,497
Originally Posted by chipbennett
I genuinely wish I could get excited about this, but it appears that the partnership benefits a) MGM loyalty program elites, and b) Marriott Bonvoy Ambassadors.

For all other Bonvoy elites, Titanium and below, all this partnership brings is the opportunity to book the same room through Marriott rather than through MGM, thereby earning Bonvoy ENCs, qualifying spend, and Bonvoy points - at the expense of getting reduced Bonvoy benefits and spending more (a LOT more) for the same room. For all that, I'll be sticking with Marriott properties.
This can't be emphasized enough. Marriott is attempting to sell the exact same rooms to us at a premium. Sometimes a very hefty premium.

From what I've seen, you'll always get a better rate booking directly with MGM and just leaving Marriott out of it.

And if you sign in with an MGM Rewards account (regardless of status) or if you create a new MGM Rewards account while booking your room, your room rate via MGM goes even lower.

As a lowly Titanium, I see no reason to book via Marriott. Period. If I was Ambassador, I wouldn't either -- the Marriott upcharge at these hotels is not worth even the Ambassodor-level benefits.

The MGM/Marriott partnership is a dud. At least for us loyal Marriott customers.
FlyerJ is offline  
Old Mar 6, 2024, 5:13 pm
  #677  
Ambassador: World of Hyatt
 
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,174
Well said Flyer J and very polite of you
I think I would have said things way more harshly 🙈 😜😀
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777 global mile hound is offline  
Old Mar 6, 2024, 10:58 pm
  #678  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: أمريكا
Posts: 26,768
You might technically need to book through Marriott to get priority check in, but if there is a sign showing Bonvoy status I would just use it anyway. Highly unlikely they're going to refuse you if you get to the desk and show your card. Feels like this will happen a lot accidentally. The Hyatt program was a lot better, since that ended I haven't been motivated to go to Vegas.

[​​​​QUOTE=CLEguy;36054743]Rooms are showing their age. And this is definitely one of the Vegas hotels where the tower you’re staying in matters.[/QUOTE]
Bellagio renovated all of their rooms in the last two years. I stayed in the main tower a few months ago and the room still looked brand new.
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Doppy is offline  
Old Mar 7, 2024, 5:53 am
  #679  
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,644
Originally Posted by FlyerJ
This can't be emphasized enough. Marriott is attempting to sell the exact same rooms to us at a premium. Sometimes a very hefty premium.

From what I've seen, you'll always get a better rate booking directly with MGM and just leaving Marriott out of it.

And if you sign in with an MGM Rewards account (regardless of status) or if you create a new MGM Rewards account while booking your room, your room rate via MGM goes even lower.

As a lowly Titanium, I see no reason to book via Marriott. Period. If I was Ambassador, I wouldn't either -- the Marriott upcharge at these hotels is not worth even the Ambassodor-level benefits.

The MGM/Marriott partnership is a dud. At least for us loyal Marriott customers.
I wish I could say this was a surprise. Maybe it will open people’s eyes to what Marriott’s goals are, and how they view the people who stay in their beds. But I suspect it won’t.

Originally Posted by Doppy
Bellagio renovated all of their rooms in the last two years. I stayed in the main tower a few months ago and the room still looked brand new.
I stand corrected! Bellagio never appealed to me when Aria is newer, nicer, and cheaper. Maybe I’ll give it a whirl.
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CLEguy is offline  
Old Mar 7, 2024, 7:27 am
  #680  
 
Join Date: Jun 2019
Location: NYC/DC
Programs: AA,SPG, Delta, Amtrak, JB
Posts: 942
I booked my room a few days ago at the Aria, via the Marriott's site, for my business trip. The rate via the Marriott's site was less than the conference negotiated rate.
AJNEDC is offline  
Old Mar 7, 2024, 8:39 am
  #681  
 
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,247
Originally Posted by Marriott Bonvoy Lurker
Now accepting reservations for 16 iconic hotel and resort destinations on Marriott.com and the Marriott Bonvoy® app, we are happy to announce that MGM Collection with Marriott Bonvoy is officially here.

In addition, new Marriott Bonvoy Moments offerings inspired by MGM Collection were unveiled today (with much more to come) at mgmcollection.marriott.com.

For additional information, please visit our FAQs.

thanks for taking away the Wicked Spoon line access 🙄 Actually, thanks for showing how little Marriott thinks of titaniums in general 🙄

Originally Posted by FlyerJ
This can't be emphasized enough. Marriott is attempting to sell the exact same rooms to us at a premium. Sometimes a very hefty premium.

From what I've seen, you'll always get a better rate booking directly with MGM and just leaving Marriott out of it.

And if you sign in with an MGM Rewards account (regardless of status) or if you create a new MGM Rewards account while booking your room, your room rate via MGM goes even lower.

As a lowly Titanium, I see no reason to book via Marriott. Period. If I was Ambassador, I wouldn't either -- the Marriott upcharge at these hotels is not worth even the Ambassodor-level benefits.

The MGM/Marriott partnership is a dud. At least for us loyal Marriott customers.
Marriott has made it quite clear that they view Titaniums on the same level as ambergris - something they can make a ton of money off of, but are loathe to touch or associate with 🙄

Originally Posted by AJNEDC
What makes you say this? I was thinking of staying there for my business trip in a few months.
I did a 5 night stay there in December. The room physical furnishings were ok - nothing spectacular. On a par with a mid-level FS Marriott. Room amenities were non-existent (for example, no water, other than the $32/bottle Fiji water - the check-in clerk tipped me off on that one). Check-in process was very long and laborious. The front desk clerks were always mobbed. The hotel is badly designed with twisty hallways through public spaces, creating bottlenecks.
If a hotel is going to bill it self as “luxury”, table stakes are:
- twice a day room servicing
- small touches like bottled water and turndown amenities (chocolate or whatever)
- not having to wait for 20-30 minutes to interact with staff - this should be pretty much instant (less than 5 minutes).
So yeah, I’d rate the place (from a hotel perspective) as a courtyard attached to a bunch of overpriced restaurants.

Originally Posted by newbiztraveler
Is there a difference between the benefits at the various portfolios - e.g. Autograph, MGM, Luxury, and Tribute?
No. All MGM properties have carve-outs so they don’t have to extend any brand benefits.
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Last edited by hhoope01; Mar 7, 2024 at 11:45 am Reason: Merged consecutive posts into a single post.
jimrpa is offline  
Old Mar 7, 2024, 10:28 am
  #682  
 
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,497
Today’s email:

It’s your lucky day, FlyerJ. You’re invited to experience an all-access pass to a world beyond the ordinary in (you guessed it…) Las Vegas. From the sandy beaches at Mandalay Bay to award-winning dining at MGM Grand, MGM Collection with Marriott Bonvoy is officially here! You can now book reservations and use your elite member status to experience all that the pinnacle of WOW has to offer. What are you waiting for? It’s time to explore it all.
Wow. Just … wow.

That’s some next-level marketing, on par with “New Coke”.

What, pray tell, does my elite member status get me?

What is this “WOW” of which you speak??

Oh ya. I saw the chart. I get a slightly shorter line at check-in. Period. That’s my “wow” for being Titanium elite.

i can’t begin to describe how frustrated this makes me. And it gets worse the more that Marriott tries to sell it.
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FlyerJ is offline  
Old Mar 7, 2024, 10:46 am
  #683  
 
Join Date: Feb 2024
Posts: 8
Upgrade issue

I have a stay booked on Sunday at signature at mgm grand which I booked through marriott app. After booking I got a email for upgrade to one bedroom balcony suite which was 20 dollars more a night so I requested it. The next the day the mgm app and Bonvoy app both stated my room as one bedroom balcony and I even called front desk to verify the upgrade is confirmed, which they confirmed. Today when I go to check in it still shows one bedroom balcony suite but it says unable to honor the room upgrade you requested. Any help, is the app glitching because before check in, it still said room upgrade has not been reviewed even though the room said one bedroom balcony suite.
A6LRD is offline  
Old Mar 7, 2024, 10:57 am
  #684  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: أمريكا
Posts: 26,768
Originally Posted by jimrpa
I did a 5 night stay there in December. The room physical furnishings were ok - nothing spectacular. On a par with a mid-level FS Marriott. Room amenities were non-existent (for example, no water, other than the $32/bottle Fiji water - the check-in clerk tipped me off on that one). Check-in process was very long and laborious. The front desk clerks were always mobbed. The hotel is badly designed with twisty hallways through public spaces, creating bottlenecks.
If a hotel is going to bill it self as “luxury”, table stakes are:
- twice a day room servicing
- small touches like bottled water and turndown amenities (chocolate or whatever)
- not having to wait for 20-30 minutes to interact with staff - this should be pretty much instant (less than 5 minutes).
So yeah, I’d rate the place (from a hotel perspective) as a courtyard attached to a bunch of overpriced restaurants.
Vegas hotels are not luxury in the traditional sense, with some small exceptions (true casino VIP experiences), that's just a reality folks have to be aware of. On the other hand outside of weekends, it's possible to stay at Bellagio or Aria for a fraction of what a luxury property would charge anywhere else, and thus it's not a surprise that you're not getting luxury.

I do agree with crowding and lines - it's a problem everywhere in Vegas these days and part of the reason I don't really visit much anymore, whereas I used to go several times a year.
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Doppy is offline  
Old Mar 7, 2024, 11:39 am
  #685  
 
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 953
Originally Posted by FlyerJ
What, pray tell, does my elite member status get me?

What is this “WOW” of which you speak??

Oh ya. I saw the chart. I get a slightly shorter line at check-in. Period. That’s my “wow” for being Titanium elite.
I wouldn't assume that "dedicated" line means "shorter" line
DallasEsq is offline  
Old Mar 7, 2024, 9:50 pm
  #686  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,116
Originally Posted by A6LRD
I have a stay booked on Sunday at signature at mgm grand which I booked through marriott app. After booking I got a email for upgrade to one bedroom balcony suite which was 20 dollars more a night so I requested it. The next the day the mgm app and Bonvoy app both stated my room as one bedroom balcony and I even called front desk to verify the upgrade is confirmed, which they confirmed. Today when I go to check in it still shows one bedroom balcony suite but it says unable to honor the room upgrade you requested. Any help, is the app glitching because before check in, it still said room upgrade has not been reviewed even though the room said one bedroom balcony suite.
Hi A6LRD,

We would like to help look into this issue for you. Please provide the following information via email below.

Your full name
Marriott Bonvoy account number
Email address associated with your account
Information of a past stay posted to your account(hotel name and stay date)
Reservation confirmation number

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]
Marriott Bonvoy Lurker II is offline  
Old Mar 7, 2024, 10:34 pm
  #687  
 
Join Date: Feb 2024
Posts: 8
i contacted signature front desk and they said it’s a common glitch and I have been upgraded for free and the room is confirmed, thank you for quick response.
A6LRD is offline  
Old Mar 8, 2024, 9:25 am
  #688  
 
Join Date: Jun 2019
Location: NYC/DC
Programs: AA,SPG, Delta, Amtrak, JB
Posts: 942
Originally Posted by A6LRD
I have a stay booked on Sunday at signature at mgm grand which I booked through marriott app. After booking I got a email for upgrade to one bedroom balcony suite which was 20 dollars more a night so I requested it. The next the day the mgm app and Bonvoy app both stated my room as one bedroom balcony and I even called front desk to verify the upgrade is confirmed, which they confirmed. Today when I go to check in it still shows one bedroom balcony suite but it says unable to honor the room upgrade you requested. Any help, is the app glitching because before check in, it still said room upgrade has not been reviewed even though the room said one bedroom balcony suite.
Hmmm. booked at Cosmo got no upgrade offer. Cancelled then booked at Aria, got no offer. Then cancelled and booked at Vdara. Didn't get an offer either.
AJNEDC is offline  
Old Mar 8, 2024, 2:16 pm
  #689  
 
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,247
Originally Posted by Doppy
Vegas hotels are not luxury in the traditional sense, with some small exceptions (true casino VIP experiences), that's just a reality folks have to be aware of. On the other hand outside of weekends, it's possible to stay at Bellagio or Aria for a fraction of what a luxury property would charge anywhere else, and thus it's not a surprise that you're not getting luxury.

I do agree with crowding and lines - it's a problem everywhere in Vegas these days and part of the reason I don't really visit much anymore, whereas I used to go several times a year.
I understand they’re not “luxury” (although both the Four Seasons and the WA hit much closer to the mark). My complaint is that they “bill” themselves as “luxury” and everyone keeps referring to them as “luxury”. Frankly, why not just stay at the Marriott, Renaissance, or Westin for the same or less than the Bellagio and just walk over to the hotel of your choice for the “on the strip” vibe?
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jimrpa is offline  
Old Mar 9, 2024, 5:37 am
  #690  
NDN
 
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
Originally Posted by FlyerJ
This can't be emphasized enough. Marriott is attempting to sell the exact same rooms to us at a premium. Sometimes a very hefty premium.

From what I've seen, you'll always get a better rate booking directly with MGM and just leaving Marriott out of it.

And if you sign in with an MGM Rewards account (regardless of status) or if you create a new MGM Rewards account while booking your room, your room rate via MGM goes even lower.

As a lowly Titanium, I see no reason to book via Marriott. Period. If I was Ambassador, I wouldn't either -- the Marriott upcharge at these hotels is not worth even the Ambassodor-level benefits.

The MGM/Marriott partnership is a dud. At least for us loyal Marriott customers.

There is exactly one reason to book via Marriott: points stays. Sometimes, the points required are very low. You will still need to pay resort fees, though. Otherwise, I’m going Caesars
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