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Canceling a hotel stay immediately after check-in?

Canceling a hotel stay immediately after check-in?

Old Jul 7, 23, 12:25 am
Original Poster
Join Date: Mar 2023
Posts: 3
Canceling a hotel stay immediately after check-in?

It’s midnight and we just checked into a Residence Inn of poor quality, and I am being very polite with this wording. The carpets are stained a dozen different ways, there’s sticky goo on the dining table and the nightstands, the sofa bed is full of large crumbs all over the sheets, the toilet has brown stains on the seat.

What is our best course of action? We doubt a room change would be productive for two reasons. One, we booked a uniquely large room type and it’s not clear if any more rooms are available. Two, the reviews for this hotel are full of people complaining about hygiene and wear and tear. Unfortunately we were not in a position to read these reviews prior to booking.
Val S is offline  
Old Jul 7, 23, 1:27 am
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,235
I would respectfully and politely explain the situation to the front desk clerk. Pictures wouldn't be a bad idea. My experience is that they will cancel the reservation for you.
EuropeanPete and wrldwide1 like this.
clarkef is offline  
Old Jul 7, 23, 9:32 am
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,644
In general, I have found Bonvoy properties to be very understanding and forgiving whenever I've needed to cancel a reservation after the cut-off time. And I can only remember one or two occasions in my life when, after checking in, the situation called for me immediately checking out.

But if a hotel is so poorly run that they let conditions get that bad (not just a one-off, given the multiple reviews), then they could easily be the kind of place that wouldn't let you cancel a reservation without penalty even under these conditions.

I guess another question would be, after midnight, where else are you going to go that has a uniquely large room available?
DJ_Iceman is offline  
Old Jul 7, 23, 10:15 am
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,807
Would help to name and shame the place, and I agree with DJ: Where are you going to find a suitable alternative late at night?
Out of my Element is offline  
Old Jul 7, 23, 2:43 pm
Join Date: Jul 2000
Location: Walcott IA
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,015
How did Sonesta miss this property?
Intl359Widget likes this.
hedoman is offline  
Old Jul 7, 23, 3:25 pm
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,211
Originally Posted by hedoman
How did Sonesta miss this property?
Literally spit out my drink on the monitor reading this...
Intl359Widget is offline  
Old Jul 7, 23, 9:20 pm
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, United, Delta ex-status
Posts: 2,601
So OP how did the conversation go?

Kind of sort of sounds like they literally gave you a room that literally had not been cleaned.

But please post the name and location.
jayer is offline  

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