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Originally Posted by margarita girl
(Post 35316112)
Were the Lurkers involved in any of this? They’re usually pretty good at sorting out messes like this.
I think the hotel messed it all up passing my reservation over to another guest, who apparently paid for it (according to the person at Marriott). Not sure if that guest knows yet or not. |
Originally Posted by jahason
(Post 35315943)
They are saying points were deducted for one of the reservations. For the other points were deducted and then put back. I tried to follow it on my online statement but its not clear. So I was thinking of letting go the two nights and leaving my balance on 31 instead of 33 nights. But since then they reduced my night count to 29.
Originally Posted by jahason
(Post 35286810)
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I have invoice showing we were at the hotel 3-6 May and then invoice also showing we were at the hotel 4-6 May (twice). |
Originally Posted by Finkface
(Post 35316702)
In an earlier post you said:
It sounds like they think you had an overlapping stay as per the invoices (May 3-6 and May 4-6) so will only give you credit for one of the stays. If they refunded you the points for one of the stays already, then you already stayed for free for at least some of the nights. Are the points that were refunded to you worth more to you than the elite night credit? If so, I would let it go. I was about to let it go but I am now on less nights than I started with. I was on 30 when the episode started. It went up to 31 when I was credited for one night (where points were taken). So I did not go up to 33. But now I am on 29. |
Finally got this resolved. Took very many emails and phone calls.
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