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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Currency conversion scam at Marriotts (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/2121093-currency-conversion-scam-marriotts.html)

LIH Prem Mar 25, 2024 8:34 pm
Quote:
Originally Posted by lotemblizej (Post 36109214)
IDuring a recent stay a Marriott property in Dublin ... I had to spend 2 weeks of back and forth with the hotel to get it fixed. For me it was more about the principle of being treated fairly than the actual cost involved. Despite liking the property, my room and the breakfast, I will never stay there again.
Just curious why you didn't name the property?

That would be helpful to the community to either avoid the property or be aware at checkout and prevent them from doing this.

-David

chris63 Jan 13, 2025 9:31 pm
Booked a non refundable stay at Renaissance Warsaw Airport for April, i just spotted that they charged my VISA credit card in GBP instead of PLN which was the currency i authorised via Veryify VISA, so cost of stay is 4.69% more & puts the stay more expensive than Expedia, sent in a complaint with screenshots a week ago, no response, just emailed the DGM.

Went back and looked at my stays at this Hotel last Year, they pulled the same trick :mad:

JayeJ Jan 14, 2025 12:09 am
Quote:
Originally Posted by chris63 (Post 36814000)
Booked a non refundable stay at Renaissance Warsaw Airport for April, i just spotted that they charged my VISA credit card in GBP instead of PLN which was the currency i authorised via Veryify VISA, so cost of stay is 4.69% more & puts the stay more expensive than Expedia, sent in a complaint with screenshots a week ago, no response, just emailed the DGM.

Went back and looked at my stays at this Hotel last Year, they pulled the same trick :mad:
Have you tried contacting your credit card company? If you weren't offered the option of charging in your home currency, they should be able to fix it.

chris63 Jan 14, 2025 12:19 am
Quote:
Originally Posted by JayeJ (Post 36814222)
Have you tried contacting your credit card company? If you weren't offered the option of charging in your home currency, they should be able to fix it.
Yes, they told me i can do a charge back after waiting 2 weeks to see if the Hotel will correct this following my complaint

ElevatorEnthusiast Jan 14, 2025 12:38 am
Not that the hotel should do this - they are very wrong. However, one way to proactively prevent this is to use a Amex card as the guarantee credit card as DCC is not possible on Amex.

chris63 Jan 14, 2025 1:26 am
Quote:
Originally Posted by ElevatorEnthusiast (Post 36814255)
Not that the hotel should do this - they are very wrong. However, one way to proactively prevent this is to use a Amex card as the guarantee credit card as DCC is not possible on Amex.
My UK issued Amex Plat card charges for currency conversion, the VISA card i used does not.

80proofGalleyCart Jan 14, 2025 3:22 am
I loathe these "Dynamic Currency Conversions" and would go ballistic if one was foisted on me. Even when given the choice, I do a pretty good job of selecting the wrong option at the PoS terminal :rolleyes:

margarita girl Jan 14, 2025 3:53 am
Quote:
Originally Posted by chris63 (Post 36814234)
Yes, they told me i can do a charge back after waiting 2 weeks to see if the Hotel will correct this following my complaint
Is the hotel the one that pockets the surcharge or is it the company that has the DCC (Dynamic Currency Conversion) machines?

yurtripper Jan 14, 2025 5:58 am
Quote:
Originally Posted by chris63 (Post 36814318)
My UK issued Amex Plat card charges for currency conversion, the VISA card i used does not.
I always use the Amex Bonvoy for booking Marriott places as the 6x points counteracts the 3% FX loading (1 point ~ 0.5p), with the kicker being I never have to worry about the DCC scams.

chris63 Jan 14, 2025 6:12 am
Quote:
Originally Posted by margarita girl (Post 36814561)
Is the hotel the one that pockets the surcharge or is it the company that has the DCC (Dynamic Currency Conversion) machines?
My understanding which is limited, it benefits both

chris63 Jan 14, 2025 6:17 am
Quote:
Originally Posted by yurtripper (Post 36814806)
I always use the Amex Bonvoy for booking Marriott places as the 6x points counteracts the 3% FX loading (1 point ~ 0.5p), with the kicker being I never have to worry about the DCC scams.
Sure but there is a limit to how many Credit Cards one wants to hold….. My VISA used in this instance charges nothing for exchange rate conversion & uses the VISA live rate to check before you purchase & gives 0.5 % cash back EOY

yurtripper Jan 14, 2025 7:12 am
Quote:
Originally Posted by chris63 (Post 36814849)
Sure but there is a limit to how many Credit Cards one wants to hold….. My VISA used in this instance charges nothing for exchange rate conversion & uses the VISA live rate to check before you purchase & gives 0.5 % cash back EOY
MBNA Horizon? Yeah, that one is a keeper!

chris63 Jan 14, 2025 7:32 am
Quote:
Originally Posted by yurtripper (Post 36814999)
MBNA Horizon? Yeah, that one is a keeper!
In UK, just labelled MBNA VISA cash back card, offered when they discontinued the LH M&M card

0.5 % cash back & no currency fees is :tu:


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