Ambassador Survey - Share Your Experience. Influence Our Program.
 

Email title - Your Name, Tell Us About Your Ambassador Elite Experience

I received an email yesterday with this title and filled out the survey today. The last page had an other box for what I'd like in the program and wrote this:1. I'd like to be able to have something like "Guest of Honor" where if I make a reservation for a friend or family member they get to use my benefits.

2. Be able to gift Platinum Elite to a friend or family member.

3. Gifting of up to 300,000 points per year to a friend or family member.

This is because I spend most of the year in a Marriot hotel so my points would be shared with a better experience for someone that isn't at an elite status.

I would like to have meaningful benefits.

I agree. For now, I just want Marriott to honor published elite benefits (ie: late checkout, free breakfast). And make the free breakfast be proper and not something that minimally compliant; no random pastry.

Consistent benefits...including enforcing the brand standards & Bonvoy T&C's at the franchise level. We choose chain hotels for consistency, otherwise we'd spin the dial and go with something local.

I’m sad by the theme of the replies. I was a Hilton loyal for decades. I switched to Marriott - and wow, they actually do honor the benefits. I feel like folks are griping when the upgrades legit weren’t available. Over and over again.

I talked about this in another thread but I told them about a really bad experience my husband and I had last year (got to our room, pulled back the sheets and discovered a huge bloodstain on the bed -- I mean, it looked like an episode of Law & Order). Called the FD. So they came up with a fresh set of sheets and told us to change the bed. We stood there, dumbfounded for a couple of seconds, then told the gentleman that we were not going to strip the bed and change the bed and, btw, deal with bloody sheets, all at midnight. That's not our job. So about half an hour later, we were given a smaller room with less of a view. But we didn't have to deal with bloody sheets and we could sleep. Nice way to start a family Bat Mitzvah weekend. Yikes!

Got an email from Ambassador, telling me she had noted all of this and it would be used in training. They are very sorry. She asked where and when it happened. I let her know. They gave me points for it, which I told her was not necessary, since it's not why I told her about it. We were just really shocked and disappointed. I compared it to a really good weekend we had at the Sheraton Commander, where we were treated really well the whole time -- just warm and friendly, a whole different vibe.

She asked me about an upcoming trip my husband and I are taking, and what they could do for us. We asked for a couple of things. She said she would e-mail us. She was quite nice and helpful.

It seems to me they are listening. Hopefully, this will lead to improvements for all Marriott guests, not just Ambassador elites.

A major gripe with the Ambassador team is that they seem to have an application with pre-defined texts from which they must choose. This seems to prevent them from actually ever responding to your individual case. I believe ChatGTP would actually give more personal responses. And their approach is mostly to ignore what you are talking about and get the case to be closed as quickly as possible.

I really hope the rejuvenated program will be better. I have let my membership lapse, simply because it offered me nothing but frustrating emails where I had to explain to people the English language and basic reading skills. When I think of the Ambassador program, two things come to mind - "cool title to call myself" and "frustration".