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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Points posting on Marriott Account (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/2098512-points-posting-marriott-account.html)

SPN Lifer Oct 29, 2022 4:57 am


Originally Posted by margarita girl (Post 34716936)
My experience is that consecutive reservations at the same property NEVER post correctly.

​​​​​​Which is too bad, because I prefer to have my first night separate. That way a misconnect or cancelled flight will not botch the entire stay.

LovetoTravel83 Oct 29, 2022 6:57 am

If Marriott puts some effort into reading folios when you submit a missing claim, everything would move smoothly.

I had a horrible experience for a stay that didn't post. Which then I submitted a missing stay claim and the stay posted, however, incorrectly. I then replied and they reviewed and posted additional more points but still incorrect (We're talking $2K worth of points).

I think I emailed all of Marriott employees in the past few days with everyone giving me the standard reply as if you are speaking with a robot. I finally called in today and had a great gentleman who fixed everything in less than 5 minute call.

margarita girl Nov 20, 2022 4:20 am


Originally Posted by margarita girl (Post 34716936)
My experience is that consecutive reservations at the same property NEVER post correctly.

OMG. Marriott made a liar out of me. For the first time ever, I had the points post for the first 2 nights of 2 consecutive reservations (4 nights total). So maybe it’s a hotel issue and not a Marriott issue. Could all those hotels be doing it wrong? I paid for the first 2 nights to close out the first reservation and so I could get a separate folio for when I sent in my missing stay request. But in the past, that never corrected the problem.


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