Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Late check out is no longer guarantee?

Late check out is no longer guarantee?

Old Jul 27, 22, 11:06 pm
  #1  
Original Poster
 
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,802
Late check out is no longer guarantee?

I just did an online check in on the mobile apps, and notice it says late check out is on priority/request. The mobile apps look new to me or may be I never pay attention.

Is this stupid mistake or a sign of something worying to come (i.e. the 4pm guaratee late check out will be scrapped)?


lingua101 is offline  
Old Jul 27, 22, 11:16 pm
  #2  
 
Join Date: Dec 2008
Location: South Korea
Posts: 1,153
they've had it like that for a long time already and I had made issues out of it before on this forum.
I don't think they'll take away the guaranteed late checkout benefit for elites anytime soon,,, but i've noticed that often Marriott makes these messages vague on apps/websites,, potentially in the hopes that some elites, who are less familiar with program T&Cs, will take that to be the rule and accept being denied a late checkout.

to be fair, it's not only Marriott that plays with words like this...
Zacnlinc, cmd320, MDFFlyer and 2 others like this.
jaejaez is offline  
Old Jul 28, 22, 12:28 am
  #3  
Original Poster
 
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,802
Originally Posted by jaejaez
they've had it like that for a long time already and I had made issues out of it before on this forum.
I don't think they'll take away the guaranteed late checkout benefit for elites anytime soon,,, but i've noticed that often Marriott makes these messages vague on apps/websites,, potentially in the hopes that some elites, who are less familiar with program T&Cs, will take that to be the rule and accept being denied a late checkout.

to be fair, it's not only Marriott that plays with words like this...
Well, someone mentioned that he (Titanium) was denied 4pm Late check out at Marriott Batam. This is one of the newest property and this is very worrying.

Either the hotel does not get proper training or they have been told late check out is not guaranteed by Marriott.

Of course I have no issue with late check out and I don't think I will have issue with this particular hotel as I have stayed at this hotel maybe 20 times.


​​​
lingua101 is offline  
Old Jul 28, 22, 1:44 am
  #4  
 
Join Date: May 2017
Location: SIN
Posts: 862
Originally Posted by lingua101
Well, someone mentioned that he (Titanium) was denied 4pm Late check out at Marriott Batam. This is one of the newest property and this is very worrying.

Either the hotel does not get proper training or they have been told late check out is not guaranteed by Marriott.

Of course I have no issue with late check out and I don't think I will have issue with this particular hotel as I have stayed at this hotel maybe 20 times.


​​​
Is Batam Marriott a resort? Resort don't have guarantee.
rt23456p is offline  
Old Jul 28, 22, 3:27 am
  #5  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .56 MM, United & Admirals Clubs, Marriott Platinum
Posts: 13,293
Originally Posted by rt23456p
Resort don't have guarantee.
Nor do convention properties.
SPN Lifer is offline  
Old Jul 28, 22, 7:35 am
  #6  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 53,502
Please direct us to any change in the Marriott T&C which would justify your thread title.
UA-NYC likes this.
Kacee is offline  
Old Jul 28, 22, 8:03 am
  #7  
 
Join Date: Aug 2018
Posts: 813
If you were checking in online at a resort property then late check-out is not guaranteed and the app does reflect that in its verbiage.
SPN Lifer, najama2 and gudugan like this.
MePlatPremier is offline  
Old Jul 28, 22, 9:13 am
  #8  
 
Join Date: Jun 2012
Location: New England
Programs: Delta Plat, United Gold, American Gold, Wyndham Gold, Hyatt Explorist, Marriott Gold, Hilton Silver
Posts: 5,262
Originally Posted by Kacee
Please direct us to any change in the Marriott T&C which would justify your thread title.
Well, the title does end in a question mark, indicating that the OP was asking a question, not making a claim contrary to the T&C.
dw, makin'miles, SPN Lifer and 5 others like this.
diburning is offline  
Old Jul 28, 22, 10:15 am
  #9  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 53,502
Originally Posted by diburning
Well, the title does end in a question mark, indicating that the OP was asking a question, not making a claim contrary to the T&C.
Fair enough, but anyone who's been staying at Marriott properties the last few years should have seen this or similar language in the app (and in emails) many times. Half the time, the reservation and welcome emails don't even reference late checkout as one of my benefits.

Personally I've only been denied late checkout once that I can recall in at least the past five years (at Essex House during the height of the pandemic).
UA-NYC likes this.
Kacee is offline  
Old Jul 28, 22, 10:54 am
  #10  
 
Join Date: Feb 2020
Location: USA
Programs: Marriott Ambassador, Hilton Diamond (Aspire), Hyatt Globalist (expiring), AA Gold, UA Silver
Posts: 3,187
You'll be able to tell if the property (and Marriott) see itself as late-checkout-exempt if the late checkout option doesn't show up in Mobile Check-In. Normally, there's a drop-down time slider, but resorts (and classified convention properties) won't show it.

Of course, that doesn't mean that you can't work with that property to obtain your desired checkout time. I've gotten plenty of 4 PMs at resorts before.

I've been denied plenty of times but always at an exempt property or in exchange for a desired full suite upgrade, which I'm happy to negotiate on. Even when denied, I can usually get 1 PM or 2 PM which can make a big difference.
TerryK, dgreen12, najama2 and 1 others like this.
ElevatorEnthusiast is offline  
Old Jul 28, 22, 2:11 pm
  #11  
 
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,170
I was staying at the JW in Dubai and the front desk told me the latest they could do for me for a late checkout was 2:00 PM but that they could keep my room keys activated for the lounge (my flight didnt leave until 1 or 2 AM.) While I was up in the lounge, I happened to mention this to one of the charming hostesses who immediately responded that I shouldnt have gone to the front desk, I should have come straight to her. A quick phone call, some typing on her computer and I had my suite until 8:00 PM (and I felt really guilty because housekeeping had already turned it). I know a lot of people arent impressed with that hotel, but the staff is fantastic beyond belief, I found the lounge to be great, the pool was good, and the Thai restaurant well, Ive had better Thai food, but then I was feeling a bit under the weather on my trip there. Id definitely stay there again!
Tanic, chunmin, cmd320 and 6 others like this.
jimrpa is offline  
Old Jul 28, 22, 4:50 pm
  #12  
 
Join Date: Jan 2020
Programs: Marriott Titanium (Lifetime Gold), Caesars Diamond, MGM Gold
Posts: 1,059
Originally Posted by ElevatorEnthusiast
You'll be able to tell if the property (and Marriott) see itself as late-checkout-exempt if the late checkout option doesn't show up in Mobile Check-In. Normally, there's a drop-down time slider, but resorts (and classified convention properties) won't show it.

Of course, that doesn't mean that you can't work with that property to obtain your desired checkout time. I've gotten plenty of 4 PMs at resorts before.

I've been denied plenty of times but always at an exempt property or in exchange for a desired full suite upgrade, which I'm happy to negotiate on. Even when denied, I can usually get 1 PM or 2 PM which can make a big difference.
Agree completely. Based on OP's screenshot this is a resort or convention property so late checkout is not guaranteed
gudugan is offline  
Old Jul 28, 22, 8:12 pm
  #13  
 
Join Date: Apr 1999
Location: Montral, Canada
Posts: 1,610
Originally Posted by Kacee
Fair enough, but anyone who's been staying at Marriott properties the last few years should have seen this or similar language in the app (and in emails) many times. Half the time, the reservation and welcome emails don't even reference late checkout as one of my benefits.

Personally I've only been denied late checkout once that I can recall in at least the past five years (at Essex House during the height of the pandemic).
I agree. Personally, I've never been denied yet, and it's been proactively mentioned at almost every Bonvoy hotel I've visited. That said, I rarely take advantage of the perk unless I have a late flight.
flyme2 is offline  
Old Jul 28, 22, 8:26 pm
  #14  
 
Join Date: Mar 2008
Posts: 37
Originally Posted by jimrpa
I was staying at the JW in Dubai and the front desk told me the latest they could do for me for a late checkout was 2:00 PM but that they could keep my room keys activated for the lounge (my flight didnt leave until 1 or 2 AM.) While I was up in the lounge, I happened to mention this to one of the charming hostesses who immediately responded that I shouldnt have gone to the front desk, I should have come straight to her. A quick phone call, some typing on her computer and I had my suite until 8:00 PM (and I felt really guilty because housekeeping had already turned it). I know a lot of people arent impressed with that hotel, but the staff is fantastic beyond belief, I found the lounge to be great, the pool was good, and the Thai restaurant well, Ive had better Thai food, but then I was feeling a bit under the weather on my trip there. Id definitely stay there again!
Thanks for the quick feedback! I'm actually heading there next weekend.
chunmin is offline  
Old Jul 28, 22, 8:30 pm
  #15  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,021
Originally Posted by Kacee
Please direct us to any change in the Marriott T&C which would justify your thread title.
TBH, with the different rules in many of the 30 brands, in different regions, even as an Ambassador elite, I have a hard time remembering various program terms. I couldn't necessarily quote you the correct welcome options for all 30 brands in all regions...it's very complicated.
donotblink is offline  

Thread Tools
Search this Thread