Late check out is no longer guarantee?
Aug 4, 2022, 10:07 am
#31
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,470
Aug 4, 2022, 10:09 am
#32
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,470
Aug 4, 2022, 1:22 pm
#33
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
The flip side is that if Marriott guarantees a benefit but doesn't define compensation when that benefit is not given, then the presumption should be that properties are not allowed to deny the benefit and Marriott has some mechanism to make properties comply in the moment. Otherwise I don't see how the benefit can be considered a guarantee? A guarantee on paper is worthless. If a property denies late check out, and Marriott has no way to enforce it, do we have a breach of contract situation that now opens Marriott up to claims on that basis? Can you dispute the room charges with your credit card because the property failed to provide all of the services that were supposed to be provided?
I'm not a lawyer, and don't even play one on TV, but that's my layman's interpretation... Would love to have our resident lawyers (or Lurkers?) weigh in here...
I'm not a lawyer, and don't even play one on TV, but that's my layman's interpretation... Would love to have our resident lawyers (or Lurkers?) weigh in here...
Anyway - the only real recourse in my opinion is: 1) Don't stay at the hotel again and 2) Post reviews here, on Marriott.com, and other sites such as Tripadvisor.
Aug 4, 2022, 1:51 pm
#34
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,547
In my opinion Section 4.1.c ii gives Marriott and properties an out. Local policy may prevail over Loyalty Program standards at Participating Properties, and some Elite membership benefits may not be available at some locations.
Anyway - the only real recourse in my opinion is: 1) Don't stay at the hotel again and 2) Post reviews here, on Marriott.com, and other sites such as Tripadvisor.
Anyway - the only real recourse in my opinion is: 1) Don't stay at the hotel again and 2) Post reviews here, on Marriott.com, and other sites such as Tripadvisor.
As a customer, I would expect to have the information on which properties might have local policies that prevail or benefits that aren't available to be readily accessible at the time of booking, so that I can make an informed decision. As a customer, I make a purchase decision based in part (sometimes maybe a significant part) on the benefits the company promises me as an elite member. If a property can choose not to honor any of those benefits and not tell me about it until after I have arrived, how's that right (or legal)? If they tell me up front -- at property X benefit Y may not be available, or whatever, then that's fine, and then it is up to me on whether I book that property or not.
I have yet to be in a situation where late checkout was a big enough deal to me to make a stink about it and where the property wasn't within their "rights" as per the program (i.e. convention or resort), but I will certainly raise my voice if I do find myself in such a situation.
Aug 4, 2022, 2:52 pm
#35
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,483
I really enjoy late check out (esp 4pm) but I understand it’s not always possible.
Let’s say a hotel is at full occupancy and one day 50% of the hotel is leaving and all the rooms are being re occupied. If all the Platinum+ members request 4pm late checkout then they effectively can’t turn some percentage of the rooms on time which in turn leads to elites checking in being upset and also potential upgrades being messed up.
If it truly booked out I understand and happily take 2pm or whatever.
Let’s say a hotel is at full occupancy and one day 50% of the hotel is leaving and all the rooms are being re occupied. If all the Platinum+ members request 4pm late checkout then they effectively can’t turn some percentage of the rooms on time which in turn leads to elites checking in being upset and also potential upgrades being messed up.
If it truly booked out I understand and happily take 2pm or whatever.
Aug 4, 2022, 3:55 pm
#36
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,770
Yes, I have never backed down on this. If the hotels want the benefits of participating in the Marriott Bonvoy programme, then they have to accept some of the challenges required when honouring elite benefits.
Aug 5, 2022, 3:38 am
#37
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,032
It is much, much easier to unilaterally exercise one's late check-out as guaranteed by the Terms & Conditions if at least one guest will be remaining inside the room during those final several hours.
Aug 11, 2022, 2:51 am
#38
Original Poster
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
Is there any official list of which property is Resort/Convention Hotel? I cannot find it. SPG used to have a list.
"Resort" in the hotel name may not officially make them Resort hotel, at least, this was during SPG time.
"Resort" in the hotel name may not officially make them Resort hotel, at least, this was during SPG time.
Aug 11, 2022, 3:19 am
#39
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 486
At the Autograph Collection Grotta Giusti Hotel and Thermal Resort in Monsummano Terme (Tuscany, Italy), as a Titanium, only after asking and asking I got a maximum of 1pm "late" checkout....no later than that
Aug 11, 2022, 7:25 am
#40
Join Date: Aug 2011
Location: BCN
Programs: AA EXP, Marriott Titanium & LT Gold
Posts: 126
Sounds like a resort, which is excluded from the Guarantee.
Aug 11, 2022, 7:25 am
#41
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
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Posts: 15,032
https://hotel-events.marriott.com/ma...esort-network/
Beaucoup Bonv∘y!
Aug 11, 2022, 7:28 am
#42
Join Date: Aug 2016
Programs: Marriott Ambassador, A3 Gold, M&M Senator
Posts: 121
Here it is. I keep it bookmarked in the Marriott folder of my cell phone.
https://hotel-events.marriott.com/ma...esort-network/
Beaucoup Bonv∘y!
https://hotel-events.marriott.com/ma...esort-network/
Beaucoup Bonv∘y!
Aug 11, 2022, 7:32 am
#43
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,032
No, I'm not sure. Maybe there is an updated list around somewhere.
Aug 11, 2022, 7:37 am
#44
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
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Aug 15, 2022, 8:19 pm
#45
Original Poster
Join Date: Jun 2009
Location: SIN
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