Problem reducing award booking and getting point refund
#1
Original Poster
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
Problem reducing award booking and getting point refund
I have an award stay I booked before the Marriott price increases at Le Meridian Maldives. I books 6 nights but not want to reduce to 5 nights by removing the last night of the stay to line up with the fight I found.
When I called Marriott elite line they said with the program changes the system automatically re-prices the whole stay for any changes. In my case I would actually be paying 50k more points to reduce my stay by the 1 night! I tried escalating but was told it was a system limitation and it could not be overrides by anyone.
I am considering finding a VIOP service so I can call the resort's international phone number directly to see I they are willing allow me to check out early. Or just wait and ask when I checkin to the property. I have never had a problem checking out of a hotel early in the past but they were cash booking so don't know if it will work with points. Any help would be greatly appreciated Flyertalk community!
When I called Marriott elite line they said with the program changes the system automatically re-prices the whole stay for any changes. In my case I would actually be paying 50k more points to reduce my stay by the 1 night! I tried escalating but was told it was a system limitation and it could not be overrides by anyone.
I am considering finding a VIOP service so I can call the resort's international phone number directly to see I they are willing allow me to check out early. Or just wait and ask when I checkin to the property. I have never had a problem checking out of a hotel early in the past but they were cash booking so don't know if it will work with points. Any help would be greatly appreciated Flyertalk community!
#2
Join Date: Jun 2005
Location: SAN
Programs: AS MVP Gold, Marriott Plat, ICH Plat, HH Gold
Posts: 4,381
Just leave on day 5 and do online/phone app check-out at day 6?
If that doesn't work, leave on day 5, and call the hotel on day 6 saying you forgot to check out.
If that doesn't work, leave on day 5, and call the hotel on day 6 saying you forgot to check out.
Last edited by frankvb; Jun 24, 2022 at 4:46 pm Reason: Additional idea
#4
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 653
Well in the middle of the ocean, when one free room value is gold, you need a seaplane to leave the place (managed by the hotel), this is not very realistic.
#5
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
#6
Join Date: Aug 2007
Programs: DL DM
Posts: 1,079
Any chance to work the 6th night into an early check-in (ie, pre 9am or so) or late check-out (ie, after 4pm)?
On the late check out front, would a flight departing early evening certainly after 4pm be attractive where you have your room the whole day?
On the late check out front, would a flight departing early evening certainly after 4pm be attractive where you have your room the whole day?
#7
Join Date: Jan 2020
Programs: Jetblue, Turkish, Hilton Gold, Spirit Gold
Posts: 418
You can tell the front desk on day 4 that your return flight has been canceled and you need to take a flight tomorrow. I'm sure happening a lot these days!
Last edited by ovacikar; Jun 25, 2022 at 1:10 pm
#8
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
It’s possible. But you provide your actual flight information. Easily verified if they choose to particularly if they want to see if other guests would be on this “canceled” flight and need to change plans. The whole process is very connected.
#9
Original Poster
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
Thanks everyone for sharing their thoughts. I think I will take my chances when I get there to explain that I had a fight change and I need to check out early. Worst case is I have to way for the room the extra night and not get the refund. Sucks but better than have to reprice the stay and pay even more.
#10
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
Depending on which part of the world, things are so different.
Last fall, when I took a few short trips within south, and then northwestern Ontario, the hotels were sold out. This year many places in Canada and US are booking up fast, as many people want to travel.
Taiwan used to have 14 day quarantine requirement, but now reduced to 7 days (3 quarantine, and 4 staying in the same place but can go out just not in crowd).
Many places are opening up more and more. With dynamic point redemption, I'm seeing places I booked in the fall are going up in point requirements each time I check.
Marriott will probably not give country specific status extensions, but give promos for people to stay in hotels.
Last fall, when I took a few short trips within south, and then northwestern Ontario, the hotels were sold out. This year many places in Canada and US are booking up fast, as many people want to travel.
Taiwan used to have 14 day quarantine requirement, but now reduced to 7 days (3 quarantine, and 4 staying in the same place but can go out just not in crowd).
Many places are opening up more and more. With dynamic point redemption, I'm seeing places I booked in the fall are going up in point requirements each time I check.
Marriott will probably not give country specific status extensions, but give promos for people to stay in hotels.