More crazyness trying to book award cert
Jun 6, 2022, 10:40 pm
#1
Original Poster
Join Date: Apr 2003
Location: San Francisco Penninsula
Programs: Bear Backers
Posts: 931
More crazyness trying to book award cert
So In my account are two 25k certs and one 35k cert.All expire the end of this month. I tried to book a hotel for June 23, one night. The hotel requires 35k. Marriott wants to take my 25 k cert and use 10,000 of my points. when I call I am told since the 25k cert is older thesystem will not allow me to use the 35k. But they are processing an exception and will get back to me. In the mean time the only way they could book it was to use the 25 cert and take 10,000 points. This makes no sense. I am prety miuch done with Marriott after this gets resolved.all they want is my money. They dont want me to use the 35 k cert.
Jun 6, 2022, 11:20 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
So In my account are two 25k certs and one 35k cert.All expire the end of this month. I tried to book a hotel for June 23, one night. The hotel requires 35k. Marriott wants to take my 25 k cert and use 10,000 of my points. when I call I am told since the 25k cert is older thesystem will not allow me to use the 35k. But they are processing an exception and will get back to me. In the mean time the only way they could book it was to use the 25 cert and take 10,000 points. This makes no sense. I am prety miuch done with Marriott after this gets resolved.all they want is my money. They dont want me to use the 35 k cert.
This would be much much easier than you call Marriott trying to use the 35K cert.
Jun 7, 2022, 9:48 am
#3
Join Date: Mar 2010
Posts: 1,324
You can try a workaround by yourself - find a random hotel under 25K with a cancellable reward, make the dummy booking that would take your 25K cert.. Repeat that to get rid of your next 25K if it still is the cert the system wants to use. Then book the 35K one you actually want. Once 35K is booked, cancel the dummy 25K bookings.
This would be much much easier than you call Marriott trying to use the 35K cert.
This would be much much easier than you call Marriott trying to use the 35K cert.
Jun 7, 2022, 10:17 am
#4
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,912
So In my account are two 25k certs and one 35k cert.All expire the end of this month. I tried to book a hotel for June 23, one night. The hotel requires 35k. Marriott wants to take my 25 k cert and use 10,000 of my points. when I call I am told since the 25k cert is older thesystem will not allow me to use the 35k. But they are processing an exception and will get back to me. In the mean time the only way they could book it was to use the 25 cert and take 10,000 points. This makes no sense. I am prety miuch done with Marriott after this gets resolved.all they want is my money. They dont want me to use the 35 k cert.
Ron.
Jun 7, 2022, 10:46 am
#5
Original Poster
Join Date: Apr 2003
Location: San Francisco Penninsula
Programs: Bear Backers
Posts: 931
Thank you
You can try a workaround by yourself - find a random hotel under 25K with a cancellable reward, make the dummy booking that would take your 25K cert.. Repeat that to get rid of your next 25K if it still is the cert the system wants to use. Then book the 35K one you actually want. Once 35K is booked, cancel the dummy 25K bookings.
This would be much much easier than you call Marriott trying to use the 35K cert.
This would be much much easier than you call Marriott trying to use the 35K cert.
Jun 7, 2022, 6:02 pm
#6
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,410
You can try a workaround by yourself - find a random hotel under 25K with a cancellable reward, make the dummy booking that would take your 25K cert.. Repeat that to get rid of your next 25K if it still is the cert the system wants to use. Then book the 35K one you actually want. Once 35K is booked, cancel the dummy 25K bookings.
This would be much much easier than you call Marriott trying to use the 35K cert.
This would be much much easier than you call Marriott trying to use the 35K cert.
So I did a dummy booking to get rid of the 40k cert, then made my two-night 25k cert reservation, then cancelled the 40k dummy reservation. Worked like a charm.
Jun 8, 2022, 5:54 am
#7
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,041
You can try a workaround by yourself - find a random hotel under 25K with a cancellable reward, make the dummy booking that would take your 25K cert.. Repeat that to get rid of your next 25K if it still is the cert the system wants to use. Then book the 35K one you actually want. Once 35K is booked, cancel the dummy 25K bookings. This would be much much easier than you call Marriott trying to use the 35K cert.
The customer service representatives can't do a workaround (I wanted to use two 25k certs on a two-night stay, but there was a 40k cert in between them). They are subject to the same first-in, first-out rule that we experience online.
So I did a dummy booking to get rid of the 40k cert, then made my two-night 25k cert reservation, then cancelled the 40k dummy reservation. Worked like a charm. (Emphasis added.)
So I did a dummy booking to get rid of the 40k cert, then made my two-night 25k cert reservation, then cancelled the 40k dummy reservation. Worked like a charm. (Emphasis added.)
Beaucoup Bonv∘y!