Walked via email today for a stay starting wednesday
Apr 2, 2022, 3:52 pm
#1
Original Poster
Join Date: Jun 2004
Posts: 275
Walked via email today for a stay starting wednesday
Dear Flytalk Marriott experts. I have an upcoming 3 night stay at a Marriott Marquis property 4 nights from now. They just sent me an email that they can’t accommodate me the first night and have made a reservation at a property next door for me, which they will cover. I looked at the ultimate guarantee and it appears that I am also supposed to get $200 and 90k points. Can anyone tell me if that is supposed to apply, or if it will not because there is some advanced notice. My status is only “gold”, not sure if that plays into the equation. Also my res in the app still shows the original arrival date. Thank you for the advice.
BJfly
BJfly
Apr 2, 2022, 4:35 pm
#2
Join Date: Apr 2012
Posts: 266
Dear Flytalk Marriott experts. I have an upcoming 3 night stay at a Marriott Marquis property 4 nights from now. They just sent me an email that they can’t accommodate me the first night and have made a reservation at a property next door for me, which they will cover. I looked at the ultimate guarantee and it appears that I am also supposed to get $200 and 90k points. Can anyone tell me if that is supposed to apply, or if it will not because there is some advanced notice. My status is only “gold”, not sure if that plays into the equation. Also my res in the app still shows the original arrival date. Thank you for the advice.
BJfly
BJfly
Apr 2, 2022, 6:37 pm
#4
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
The key term in the T&C is "relocated upon arrival", which means that since the property informed you ahead of time, they can wiggle out of the ultimate reservation guarantee. Nonetheless, since they are covering your first night stay, there's the silver lining.
Apr 2, 2022, 6:41 pm
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
A lot depends on what is the hotel next door that the Marriott is covering. Even if it's of the same quality, OP should get Bonvoy points and any other applicable benefits (better room? breakfast? lounge access? late check out?) to be made whole, although Golds don't get many benefits beyond earning points.
Apr 2, 2022, 9:38 pm
#9
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,152
If I had to guess, it's the DC Marquis, and they're being walked to the Ren or the CY.
Apr 3, 2022, 7:34 am
#10
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,771
You haven’t been walked, as the stay is in the future. I don’t think the ultimate reservation guarantee applies here and it sounds like the hotel have been proactive and reasonable.
Apr 3, 2022, 8:27 am
#11
Original Poster
Join Date: Jun 2004
Posts: 275
Update: now I have a room afterall
Well, I replied to the email and asked for the ultimate guarantee to be honored. They said they needed my bonvoy number. I sent it (weird they didn’t have it as the stay shows on my app) and then they emailed back “we will honor the original reservation”. While maybe I could have gotten a slight windfall of points and dollars, I actually am happy with this outcome as there were a few reasons that checking out and in would have been inconvenient. I just hope there isn’t some sort of punitive “put him in the basement next to the noisy elevator” room change imposed on me.
Apr 3, 2022, 11:54 am
#12
Suspended
Join Date: Feb 2022
Posts: 853
Well, I replied to the email and asked for the ultimate guarantee to be honored. They said they needed my bonvoy number. I sent it (weird they didn’t have it as the stay shows on my app) and then they emailed back “we will honor the original reservation”. While maybe I could have gotten a slight windfall of points and dollars, I actually am happy with this outcome as there were a few reasons that checking out and in would have been inconvenient. I just hope there isn’t some sort of punitive “put him in the basement next to the noisy elevator” room change imposed on me.
Apr 3, 2022, 2:21 pm
#13
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,353
Well, I replied to the email and asked for the ultimate guarantee to be honored. They said they needed my bonvoy number. I sent it (weird they didn’t have it as the stay shows on my app) and then they emailed back “we will honor the original reservation”. While maybe I could have gotten a slight windfall of points and dollars, I actually am happy with this outcome as there were a few reasons that checking out and in would have been inconvenient. I just hope there isn’t some sort of punitive “put him in the basement next to the noisy elevator” room change imposed on me.
One thing is certain--this is probably due to the incompetence of "those .......s in Sales," as my boss at the Hyatt used to call them.
Apr 9, 2022, 7:30 am
#14
Original Poster
Join Date: Jun 2004
Posts: 275
What happened in the end
Got to the property at around 9:00 pm. Watched the guest in front of me get walked (not sure if he has d advanced notice - he didn’t seem shocked but who knows). No mention of ultimate guarantee was made to him, just a room. I checked in no problem and had a very nice room with an upgraded view and balcony. So guess I wasn’t punished.
and the property was the San Diego marquis. The next door hotel was the hyatt grand - an equally nice property but it was a a hike even though next door so glad I didn’t have to track back and forth repeatedly.
bjfly
and the property was the San Diego marquis. The next door hotel was the hyatt grand - an equally nice property but it was a a hike even though next door so glad I didn’t have to track back and forth repeatedly.
bjfly
Last edited by BJfly; Apr 10, 2022 at 4:55 am
Apr 9, 2022, 7:36 am
#15
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,152
Got to them property at around 9:00 pm. Watched the guest in front of my get walked (not sure if he has advanced notice - he didn’t seem shocked but who knows). No mention of ultimate guarantee, just a room. I checked in no problem and had a very nice room with an upgraded view and balcony. So guess I wasn’t punished.
and the property was the San Diego marquis. The next door hotel was the hyatt grand - an equally nice property but it was a a hike even though next door so glad I didn’t have to track back and forth repeatedly.
bjfly
and the property was the San Diego marquis. The next door hotel was the hyatt grand - an equally nice property but it was a a hike even though next door so glad I didn’t have to track back and forth repeatedly.
bjfly