Bring back housekeeping.
Apr 1, 2022, 3:58 am
#31
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,578
I'm the outlier who doesn't really miss housekeeping in the purest sense. Room service and lounges? Yes, bring them back, as they're useful to me for business travel. Cleaning up all the garbage that guests throw into the hallways overnight? Absolutely. But I don't actually miss someone barging into my room at a random point each day, regardless of whether I have the DND sign out, just to fluff my pillows and rearrange my toiletries because they think it is cute (gross).
To be clear - since different guests have different needs / expectations, hotels should absolutely be transparent with what they're offering. Heck, I can even picture a simple matrix / chart on each hotel's website - what is open / offered (daily housekeeping, lounges, room service, pool, etc.) with a simple tick mark or not in each box.
To be clear - since different guests have different needs / expectations, hotels should absolutely be transparent with what they're offering. Heck, I can even picture a simple matrix / chart on each hotel's website - what is open / offered (daily housekeeping, lounges, room service, pool, etc.) with a simple tick mark or not in each box.
At this point, most of the major chains do not provide daily housekeeping, and haven't for over a year. So if anyone cares so much about that service, I think it's on them to verify that it is available.
Apr 1, 2022, 6:42 am
#32
Join Date: Feb 2019
Posts: 3,097
Do you recognize the irony of forwarding the complaint to the same "management team" that is deliberately refusing to provide a basic service after the guest has already complained, all in the name of cost savings?
Perhaps you could address your comments to Marriott corporate management that it needs to enforce basic service standards at supposedly "full service" properties.
Perhaps you could address your comments to Marriott corporate management that it needs to enforce basic service standards at supposedly "full service" properties.
Apr 1, 2022, 8:44 am
#33
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,242
In Orlando Housekeeping is still a myth in anything outside the Swan/Dolphin/Swan Reserve. Everything is by request and they don't tell you so they get away with at-least a day or two of not refreshing rooms or no service at all unless you stay 7+ days. It's a joke and the only way to begin to solve this is if it's not mentioned in the "What to expect" when you check-in is to say cancel it/refund and go to a different hotel which is what I did.
Crazy how we went from "we have to service you room every 3 days as safety/wellness check" to "yeah go stay in the room for two weeks who cares just throw your trash out the door"
Crazy how we went from "we have to service you room every 3 days as safety/wellness check" to "yeah go stay in the room for two weeks who cares just throw your trash out the door"
Apr 1, 2022, 8:47 am
#34
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,242
I did experience this with some Hilton properties in 2020/2021, but have not experienced this with any Hilton properties in 2022. The maddening part is that hotels in the areas I've been (primarily Florida) are charging 3x-5x more than their pre-pandemic rates. Inflation's bad, but it's not THAT bad.
Apr 1, 2022, 9:38 am
#36
Join Date: Jan 2014
Posts: 573
At Hiltons, Hyatts Europe and Asia we don't have this problems like you sugessted. Maybe different 'major' chains ...
Apr 2, 2022, 5:34 pm
#37
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
I really don’t need room service every day, in fact I leave the do not disturb sign on my door, but this does seem like a clear cost cutting move under the excuse of Covid.
The simple fact is hotels can’t pay minimum wage for what is a difficult job and expect people to work in housekeeping when other higher paying and easier (physically) jobs are available. But they don’t want to increase salaries so they just cut back on what is a basic service at a hotel (especially a full service hotel)
The simple fact is hotels can’t pay minimum wage for what is a difficult job and expect people to work in housekeeping when other higher paying and easier (physically) jobs are available. But they don’t want to increase salaries so they just cut back on what is a basic service at a hotel (especially a full service hotel)
Apr 2, 2022, 6:42 pm
#38
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,578
Or maybe service standards are different in different markets. The US has always had higher labor costs, and therefore more limited services, than Asia. I'm not sure what the situation is in Europe with housekeeping, but some hotels there have cut back on other things like breakfast.
Apr 2, 2022, 7:42 pm
#39
Join Date: Jan 2014
Posts: 573
Or maybe service standards are different in different markets. The US has always had higher labor costs, and therefore more limited services, than Asia. I'm not sure what the situation is in Europe with housekeeping, but some hotels there have cut back on other things like breakfast.
Apr 3, 2022, 2:47 pm
#40
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,075
Or maybe service standards are different in different markets. The US has always had higher labor costs, and therefore more limited services, than Asia. I'm not sure what the situation is in Europe with housekeeping, but some hotels there have cut back on other things like breakfast.
Apr 3, 2022, 5:42 pm
#41
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
They need to bring back make a green choice if Hotels don't want to provide the service. I remember when you could get 500 SPG points for declining service... I'd skip it the whole time and just ask for extra towels if it was a long stay.
I'd take 1000 Bonvoy points a night to skip house keeping by choice rather than rolling the dice.
I'd take 1000 Bonvoy points a night to skip house keeping by choice rather than rolling the dice.
Apr 3, 2022, 5:44 pm
#42
Join Date: Jan 2020
Programs: Marriott Titanium (Lifetime Gold), Caesars Diamond
Posts: 1,391
They need to bring back make a green choice if Hotels don't want to provide the service. I remember when you could get 500 SPG points for declining service... I'd skip it the whole time and just ask for extra towels if it was a long stay.
I'd take 1000 Bonvoy points a night to skip house keeping by choice rather than rolling the dice.
I'd take 1000 Bonvoy points a night to skip house keeping by choice rather than rolling the dice.
Apr 3, 2022, 5:46 pm
#43
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
What did the front desk say when you went down there to inquire about when house keeping will actually occur?
Apr 3, 2022, 5:49 pm
#44
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Just stayed at a fairly high end resort in the Phoenix area - not a chain but luxury property. They made it clear my Thursday to Sunday stay would not get daily housekeeping. And no, couldn’t storm out as it was a work retreat.
Not unique to Marriott.
Not unique to Marriott.
Apr 4, 2022, 2:14 am
#45
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,075
They need to bring back make a green choice if Hotels don't want to provide the service. I remember when you could get 500 SPG points for declining service... I'd skip it the whole time and just ask for extra towels if it was a long stay.
I'd take 1000 Bonvoy points a night to skip house keeping by choice rather than rolling the dice.
I'd take 1000 Bonvoy points a night to skip house keeping by choice rather than rolling the dice.
I'm perfectly happy with 500 points a night. RIP SPG.