EdofFX

I think even if they tell you during check-in there will be no housekeeping service, that would be too late. You will be standing there with luggage.

It really should be clearly displayed during the booking process, before they display the total charges for the stay and the reserve button. So that you can pick another hotel if it is important.

HHQX888

This is preliminary preparation to new Amabassador benefit - everyday housekeeping and new HKA certifikates for turndown.
Now Ambassadors have dedicated hotline to resolve missing points and stays and future to housekeeping. Embarrassing.

lhrhappy

The Daily Housekeeping Premium Benefit (tm) is reserved for Marriott Unobtainium elite members.

Orange County Commuter

I just booked a trip for next month. I decided not to book a Marriott because at $300 a night I was not guaranteed a "full service" hotel


And actually had they been HONEST and said when I checked in "we have a staffing shortage and will only be able to clean your room every other day" I would have been ok. It's two things 1. "Surprise, hopefully you won't notice we skipped your room" and 2. "We are doing this to protect you because of Covid" So in other words they are basically lying to the customers....... Unacceptable IMHO

This morning when I left the hotel I made my bed etc... because I know they won't clean today. Not the end of the world. It's the "we can't be upfront with you" that made me mad and is turning me off

gudugan

Sheraton SLC (Downtown) is housekeeping every 3 days unless you request it at check in. I requested and it was cleaned every day. They really mention it at the last second at check in and hope you don’t notice.

Club Lounge is still closed due to Covid (LOL) while the restaurant and hot tub are open. Go figure. No one is wearing a mask in the whole property except a few of the front desk agents.

Tanic

Thankfully this property has moved on to more important things than removing kissing ladies from their restaurant booths.

DenFlyer23

During my last few stays at full service Marriott properties (Autograph and two JWs) I've been asked if I would like housekeeping during check-in. I'm assuming they are just not staffed to provide services in each room.

gudugan

They're definitely staffed to do it, they just don't want to do it. If most people have short stays they need to clean the room at checkout anyway so it's a small cost savings

arlflyer

I'm the outlier who doesn't really miss housekeeping in the purest sense. Room service and lounges? Yes, bring them back, as they're useful to me for business travel. Cleaning up all the garbage that guests throw into the hallways overnight? Absolutely. But I don't actually miss someone barging into my room at a random point each day, regardless of whether I have the DND sign out, just to fluff my pillows and rearrange my toiletries because they think it is cute (gross).

To be clear - since different guests have different needs / expectations, hotels should absolutely be transparent with what they're offering. Heck, I can even picture a simple matrix / chart on each hotel's website - what is open / offered (daily housekeeping, lounges, room service, pool, etc.) with a simple tick mark or not in each box.

alanslegal

I work in a 5* hotel here in Australia and our property (not a Marriott) is understaffed in all departments. Housekeeping is one of our worst affected areas and to help with the critical shortage, they are asking any hotel employee to work a shift or two per week in housekeeping (and be paid at whatever wage they are usually employed). This is even after blocking off upwards of 75% of rooms most days from booking.

Orange County Commuter

and as I said if management at this hotel had stated that then it’s not a complaint on here. But they are just hoping we won’t notice and then trying to pretend it’s to protect me 😂

KRSW

Carrie, you're missing the point -- This is a Marriott corporate problem, not a problem with an individual hotel. The other chains have gone back to business as usual. Marriott properties are the exception, and yes, I'm fully aware that most Marriott-flagged hotels are 3rd-party-owned, but brand standards are set by, and enforced by, Marriott Corporate.

"Because of COVID" has become the catch-all excuse from employees not wanting to do their jobs to companies wanting to cheap out on things. It's an excuse, a tired, worn-out, useless one at that. When I hear it my mind immediately thinks "bullsh*t".

The Road Goes On Forever

This is very much NOT a Marriott specfic problem. Same things going on at Hilton flagged properties everywhere. What's the common theme? The same franchise owners having full portfolios of various IHG, Hilton, Marriott, Choice, etc. brands at the same time and then making the choice that until the parent company forces them to reinstate, as an example, daily housekeeping they're not doing it for any of the properties they own.

KRSW

I did experience this with some Hilton properties in 2020/2021, but have not experienced this with any Hilton properties in 2022. The maddening part is that hotels in the areas I've been (primarily Florida) are charging 3x-5x more than their pre-pandemic rates. Inflation's bad, but it's not THAT bad.

nacho

I'm sure they know There's no way someone from Marriott will say, "we are so sorry we upset you so much, and we will provide daily housekeeping and reopening of all club lounge from next Sunday".

This Covid crap is to protect the corporate, not us. That's why I'm hesitating to book Marriott properties, no lounge, no housekeeping and dynamic pricing makes the points worth less.

This weekend I'm staying at a Best Western in Sweden where everyone get buffet breakfast and it includes made to order omelets and steaks (NY strip), no need to be elite and on top of that as their top tier after status match with my MB I get welcome gift (500 pts or a drink and a snack) and 150 SEK restaurant voucher every night of my stay.