Marriott now shows upfront the all-in price, including Resort Fees
Jun 20, 2022, 10:10 am
#91
Join Date: Dec 2014
Posts: 1,879
Has anyone else had success with the front desk removing part of the resort fee with the wifi being mentioned as part of the resort fee with platinum status?
checked in and front desk associate looked at me like I had two heads and then said, “well you get enhanced wifi”. I tried to reminder her that is part of my benefits not part of my resort fee but she wasn’t budging.
checked in and front desk associate looked at me like I had two heads and then said, “well you get enhanced wifi”. I tried to reminder her that is part of my benefits not part of my resort fee but she wasn’t budging.
I've never had success getting a hotel to remove a resort fee as a result of Elite status – only as a result of negotiating rates for business stays.
Jun 20, 2022, 12:45 pm
#92
Join Date: May 2017
Posts: 300
I recall that Marriott properties are supposed to offer a replacement benefit to Elite members if WiFi is included as a part of the resort fee. In my experience, this is usually couple vouchers for a drink at the bar.
I've never had success getting a hotel to remove a resort fee as a result of Elite status – only as a result of negotiating rates for business stays.
I've never had success getting a hotel to remove a resort fee as a result of Elite status – only as a result of negotiating rates for business stays.
Worst I've seen was at a stay last week at the Hotel Republic in San Diego. The drink vouchers were only valid 4-5pm. On top of this, the "destination fee" required was for $25 in the restaurant which is only open a handful of hours daily.
Jun 20, 2022, 12:51 pm
#93
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Has anyone else had success with the front desk removing part of the resort fee with the wifi being mentioned as part of the resort fee with platinum status? checked in and front desk associate looked at me like I had two heads and then said, “well you get enhanced wifi”. I tried to reminder her that is part of my benefits not part of my resort fee but she wasn’t budging.
bonvOY T&C 1.3 c ii.
Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.
Jun 20, 2022, 4:29 pm
#94
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,003
If the property has a "resort fee" or "destination fee", . . .
You've been Bonv∘yed!
You've been Bonv∘yed!
Apr 15, 2023, 12:50 pm
#95
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Looks like Marriott is still not in full compliance on resort fees at least in PA, per Gary Leff.
https://viewfromthewing.com/marriott-fined-225000-has-one-month-to-get-its-act-together-over-deceptive-resort-fees/
Here is the news article.
https://www.cbsnews.com/pittsburgh/n...-pennsylvania/
Marriott Fined $225,000, Has One Month To Get Its Act Together Over Deceptive Resort Fees
https://viewfromthewing.com/marriott-fined-225000-has-one-month-to-get-its-act-together-over-deceptive-resort-fees/Here is the news article.
https://www.cbsnews.com/pittsburgh/n...-pennsylvania/
Apr 16, 2023, 12:26 pm
#96
Join Date: Mar 2021
Location: Edmonton
Programs: AC*SE MM , Marriott Lifetime Platinum
Posts: 145
Looks like Marriott is still not in full compliance on resort fees at least in PA, per Gary Leff.
https://viewfromthewing.com/marriott-fined-225000-has-one-month-to-get-its-act-together-over-deceptive-resort-fees/
Here is the news article.
https://www.cbsnews.com/pittsburgh/n...-pennsylvania/
Marriott Fined $225,000, Has One Month To Get Its Act Together Over Deceptive Resort Fees
https://viewfromthewing.com/marriott-fined-225000-has-one-month-to-get-its-act-together-over-deceptive-resort-fees/Here is the news article.
https://www.cbsnews.com/pittsburgh/n...-pennsylvania/
Apr 16, 2023, 5:47 pm
#97
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
Marriott lets its franchisees get away with all kinds of nonsense. It's not a matter of "can't" control it's a matter of being unwilling to police their conduct. It's particularly inexcusable when the issue is rates that are published via the Marriott website and app.
Apr 16, 2023, 8:54 pm
#98
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Contact your US Congressman and Senator to support the "Junk Fee Prevention Act" which are parallel bills in both the House and Senate.
Apr 17, 2023, 11:02 am
#99
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,934
They can kick them out if they are costing them money and violating terms. The first clause is the important one here
Oct 2, 2023, 1:21 am
#100
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
Bumping the thread... has anyone noticed a "new" layout where they took away the Taxes and Fees button from the property selection page? Now when you're searching you have to select the specific property to see all in cost. This is garbage since you need to sort through multiple properties to see what the real cost is and whether there's a resort/destination fee attached.
Even IHG shows the total cost on the property search page. Hopefully Marriott goes back to this.
Even IHG shows the total cost on the property search page. Hopefully Marriott goes back to this.
Oct 2, 2023, 10:03 am
#101
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424