Two Identical Stays - Only one of them is eligible for points.
I booked two stays for about 3 days each one for March and one for April for Govt quarantine in Toronto. In both the cases, I booked the stay with my app, paid from my own credit card. I personally went to the hotel to check them in and check them out. The people staying were family members. For the first stay I got the points credited and for the second one, I got no credit. I sent a missing stay request, was told the second stay is not eligible because I only booked and paid for the stay but my name was not on the reservation. I was there for check out and check in, I spent close to $1500 for 3 days and got nothing. What might have been the reason?
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Originally Posted by somthee
(Post 33233479)
What might have been the reason?
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Originally Posted by craigthemif
(Post 33233497)
Because you didn't actually stay personally at the hotel and are trying to cheat the system... Consider yourself lucky that the first stay posted...
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Originally Posted by somthee
(Post 33233555)
Oh, cheating!!! I didnt know if I book the hotel in bonvoy, pay for my parents to stay is somehow considered cheating the system. And I should be lucky like you said I guess.
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I will make no comment on the morality of the situation, but for your second reservation, did you actually book it under your account? And did your family somehow went to the front desk and told them that you weren't staying in the room, or removed your name from the reservation?
Otherwise, unless the hotel was tracking your by surveillance, given that you both checked in and checked out, I don't see how they would know that you are not staying in the room. |
Originally Posted by somthee
(Post 33233479)
I booked two stays for about 3 days each one for March and one for April for Govt quarantine in Toronto. In both the cases, I booked the stay with my app, paid from my own credit card. I personally went to the hotel to check them in and check them out. The people staying were family members. For the first stay I got the points credited and for the second one, I got no credit. I sent a missing stay request, was told the second stay is not eligible because I only booked and paid for the stay but my name was not on the reservation. I was there for check out and check in, I spent close to $1500 for 3 days and got nothing. What might have been the reason?
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If you booked it through your account and your name was on the res which is what it sounds like, then the system should've given you credit.
The hotel has no way of knowing who else you were staying with or your whereabouts unless you actually told them that you're not staying there or your family members changed the name on the res while there. |
Originally Posted by ckpeter
(Post 33233638)
I will make no comment on the morality of the situation, but for your second reservation, did you actually book it under your account? And did your family somehow went to the front desk and told them that you weren't staying in the room, or removed your name from the reservation?
Otherwise, unless the hotel was tracking your by surveillance, given that you both checked in and checked out, I don't see how they would know that you are not staying in the room. |
I agree with the others.. you should consider yourself fortunate that you received points for the first stay. There is no issue with gifting stays to others, but attempting to earn points or status through reservations utilized by other people is against the T&C's, and most people would recognize such actions as an abuse of the program.
Here's the link: https://www.marriott.com/loyalty/terms/default.mi |
Originally Posted by rylan
(Post 33233721)
If you booked it through your account and your name was on the res which is what it sounds like, then the system should've given you credit.
The hotel has no way of knowing who else you were staying with or your whereabouts unless you actually told them that you're not staying there or your family members changed the name on the res while there. Maybe the government isn't really checking up, but it's complete nonsense to have the quarantined actual guests anonymous so the OP can get their points... FWIW It probably also breaks the law for people supposedly doing quarantine to be meeting family members at a hotel who check-in on their behalf and then go home. |
wow tough crowd.
If you booked under your name and your parents stayed there I think you should have received the points. If it was under their names then I understand why you did not receive points. |
Originally Posted by fwfdan
(Post 33234534)
wow tough crowd.
If you booked under your name and your parents stayed there I think you should have received the points. If it was under their names then I understand why you did not receive points. |
Originally Posted by LondonElite
(Post 33234559)
Have you tried this with an airline?
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Originally Posted by LondonElite
(Post 33234559)
Have you tried this with an airline?
Originally Posted by stuartpig
(Post 33234655)
Tough crowd? Maybe I could get all my friends and family staying all their holidays with Marriott. Yippee, that’s 400 nights a year and Ambassador for me and I never stayed a night!!
I think the pearl clutching is a bit over the top. This sounded like a question and an easy answer would have been more along the lines of what I said rather than the accusations of fraud and illegal activity. Guess I just don't automatically think the worst of people.... |
Originally Posted by somthee
(Post 33233479)
I sent a missing stay request, was told the second stay is not eligible because I only booked and paid for the stay but my name was not on the reservation. What might have been the reason?
"2.1.d. Qualifying Stay. A “Stay" or “Qualifying Stay” means all consecutive nights a Member registers for, and personally pays and stays at any Participating Property, for which (i) the room is billed to the Member, or (ii) the guest room is direct billed to the company who has arranged payment for the Member’s stay that is not associated with a convention or group meeting." Source: https://www.marriott.com/loyalty/terms/default.mi
Originally Posted by somthee
(Post 33233479)
I was there for check out and check in, I spent close to $1500 for 3 days and got nothing.
Originally Posted by ckpeter
(Post 33233638)
I will make no comment on the morality of the situation, but for your second reservation, did you actually book it under your account? And did your family somehow went to the front desk and told them that you weren't staying in the room, or removed your name from the reservation?
Otherwise, unless the hotel was tracking your by surveillance, given that you both checked in and checked out, I don't see how they would know that you are not staying in the room. As someone who used to work in hotels, I'd guess that one of the people staying in the room lost a room key (or it got deactivated). When that person went to the Front Desk to resolve the issue, the staff asked some questions to verify identity. In that process, they discovered the fact that the OP wasn't staying at the hotel. |
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