Urgh, Chinese property charged card under another property, no hotel bonus points
#1
Original Poster
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
Urgh, Chinese property charged card under another property, no hotel bonus points
Stayed at a Marriott property in China that apparently has two properties running side-by-side by the same owner. Have been staying there forever and never had a problem. But this time, the front desk agent apparently took the wrong credit card machine (they have to run to the back room to get a dedicated machine for foreign cards) and swiped my Bonvoy card with another property's machine. It shows up on my credit bill as "JIUDIAN" (Chinese transliteration for hotel), and thus AMEX will only offer 2x points on the charge. Urgh.........
#2
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 14,819
Did they give you a receipt?
#4
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Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
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#5
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,641
Seems like a no-brainer fix for the hotel. Either they rectify the situation to your liking or you notify Amex that you are being charged for a service (hotel stay) which you did not do
#6
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Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
#8
Original Poster
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
It's posted as 2X on AMEX and a call to AMEX say I would need to notify the hotel to rectify the situation, the hotel wanted me to give credit card info over the phone, which I don't feel comfortable doing in China...
#9
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Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 14,819
You need to provide that info somehow, and telephone is probably safer than e-mail.
Having been twice victimized by credit card fraud myself, it is not that hard to get the issuer to cancel a card and reissue with a new number.
It helps to review one's pending charges frequently.
Having been twice victimized by credit card fraud myself, it is not that hard to get the issuer to cancel a card and reissue with a new number.
It helps to review one's pending charges frequently.
#10
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,809
Did they offer to email you a CC Authorization Form? I did this a few times for other reasons and the hotels sent the forms to me via Sertifi which was convenient.
#11
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,165
Im now just using Alipay in China for all my hotel stays. Saves a lot of hassle and time at the front desk and checkout and the front desks arent used to dealing with cards anymore, especially since they locked most foreigners out a year ago.
I know its sacrilegious to say on here but Im willing to trade earning some credit card points for much less hassle.
I know its sacrilegious to say on here but Im willing to trade earning some credit card points for much less hassle.
#12
Original Poster
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
Im now just using Alipay in China for all my hotel stays. Saves a lot of hassle and time at the front desk and checkout and the front desks arent used to dealing with cards anymore, especially since they locked most foreigners out a year ago.
I know its sacrilegious to say on here but Im willing to trade earning some credit card points for much less hassle.
I know its sacrilegious to say on here but Im willing to trade earning some credit card points for much less hassle.