Jan 13, 2021, 1:23 pm
Last edit by: hhoope01
Previous years discussions can be found in the Marriott Bonvoy Ambassador elite level experiences 2020 and earlier thread.
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Experiences Discussion Thread (2021 / 22 / 23 -)
Nov 15, 2021, 4:32 pm
#241
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
I do think that Marriott Bonvoy owes it to the Ambassador clients worldwide to explain exactly what are the services that the Marriott Ambassador team does and does not provide now. There has clearly been a change in the service provided since COVID. Is the currently greatly reduced service the way it's going to be now? Is there an intention to get back to real personal Ambassadors? If so, when? It's just crickets from Marriott Bonvoy so far. We need information from Marriott to understand what to expect from the Ambassador Elite level going forward so we can adjust our expectations. Tell us something Marriott!!
Though I would add that the writing is pretty clearly on the wall, and that anyone who expects anything except more program devaluations is going to be disappointed.
Nov 15, 2021, 8:34 pm
#242
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 870
Got the generic "we see you booked a stay coming up, is it for anything special?" email and I replied that I was popping the question to my partner of almost 12 years, and asked if they had anything to help her say 'yes'.... didnt even get a joking reply. for an award stay costing over a million points with a $15,000 cash copay.
SMH
SMH
Nov 15, 2021, 8:52 pm
#243
Join Date: Dec 2008
Location: San Diego
Programs: Hyatt Diamond, US Air Gold
Posts: 121
I suppose I was excited to get the email and thought the offer sounded great. But now understand that the ambassador service is worthless.
i emailed the Marriott personnel who replied above. Sent my email last. Ugh this and no response from them either. Oh well
i emailed the Marriott personnel who replied above. Sent my email last. Ugh this and no response from them either. Oh well
Nov 16, 2021, 2:47 am
#244
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,084
Sorry again for any inconvenience caused. Would you please send a Private Message with your full name, email address and Marriott Bonvoy member number for us to search the email you sent? So that we can further check on that for you. Thank you.Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
Nov 16, 2021, 8:14 am
#245
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
That refers to on-property amenities.
Nov 16, 2021, 12:35 pm
#246
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,270
That's never been Ambassador territory. If it's a decent hotel, the concierge can help with those things. Ambassador service can put you in touch with concierge if you don't feel like calling the hotel, but if you want quick service you're best off calling.
That refers to on-property amenities.
That refers to on-property amenities.
I also remember my Ambassador provided me a list of go to restaurants in whatever city I was staying at. And I did remember the ad on SPG TV stating that kind of service.
Nov 16, 2021, 12:43 pm
#247
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
My Ambassador also got me two tickets to a charity polo match hosted by Prince Harry 
but those (SPG) days are long gone sadly...you're lucky just to get your email answered now it seems
but those (SPG) days are long gone sadly...you're lucky just to get your email answered now it seems
Nov 16, 2021, 1:02 pm
#248
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 870
not if you had a great ambassador. I had two that provided excellent restaurant recommendations, often times form personal experience as they traveled often themselves.
Nov 16, 2021, 8:48 pm
#249
Join Date: Feb 2019
Programs: DL Plat, ANA SFC, Bonvoy Ambassador (former SPG 75), Shangri-La Diamond
Posts: 28
So my birthday's coming up. Instead of gifts guess what I get?
A genetic email that's prob there to push more stays at their hotels. However I do already have a stay booked using points on my birthday so guess have to find out what their replies will be.
My guess is no more gifts.
As for restaurants I did asked them for help before and they did in fact recommended some restaurants. If your personal ambassador never been there before they will ask the local ambassador team. Guess that's gone now since they fired most personal ambassadors and replaced them with under-trained call center employees?
Hello xxx,
As a valued Marriott Bonvoy Ambassador Elite member, we couldn’t help but notice that your birthday is right around the corner!
There is no better way to celebrate a birthday than with a well-deserved trip or special staycation!
Let us help plan the details! Reply to this email, and an individual Ambassador will be there for you every step of the way to help plan something memorable. The more we get to know you, the better we can personalize this and any other upcoming trips!
However you choose to celebrate, we hope you have a wonderful birthday!
Safe travels, and thank you for your loyalty,
The Ambassador Team
A genetic email that's prob there to push more stays at their hotels. However I do already have a stay booked using points on my birthday so guess have to find out what their replies will be.
My guess is no more gifts.
As for restaurants I did asked them for help before and they did in fact recommended some restaurants. If your personal ambassador never been there before they will ask the local ambassador team. Guess that's gone now since they fired most personal ambassadors and replaced them with under-trained call center employees?
Hello xxx,
As a valued Marriott Bonvoy Ambassador Elite member, we couldn’t help but notice that your birthday is right around the corner!
There is no better way to celebrate a birthday than with a well-deserved trip or special staycation!
Let us help plan the details! Reply to this email, and an individual Ambassador will be there for you every step of the way to help plan something memorable. The more we get to know you, the better we can personalize this and any other upcoming trips!
However you choose to celebrate, we hope you have a wonderful birthday!
Safe travels, and thank you for your loyalty,
The Ambassador Team
Nov 20, 2021, 9:29 am
#251
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
So my birthday's coming up. Instead of gifts guess what I get?
A genetic email that's prob there to push more stays at their hotels. However I do already have a stay booked using points on my birthday so guess have to find out what their replies will be.
My guess is no more gifts.
As for restaurants I did asked them for help before and they did in fact recommended some restaurants. If your personal ambassador never been there before they will ask the local ambassador team. Guess that's gone now since they fired most personal ambassadors and replaced them with under-trained call center employees?
Hello xxx,
As a valued Marriott Bonvoy Ambassador Elite member, we couldn’t help but notice that your birthday is right around the corner!
There is no better way to celebrate a birthday than with a well-deserved trip or special staycation!
Let us help plan the details! Reply to this email, and an individual Ambassador will be there for you every step of the way to help plan something memorable. The more we get to know you, the better we can personalize this and any other upcoming trips!
However you choose to celebrate, we hope you have a wonderful birthday!
Safe travels, and thank you for your loyalty,
The Ambassador Team
A genetic email that's prob there to push more stays at their hotels. However I do already have a stay booked using points on my birthday so guess have to find out what their replies will be.
My guess is no more gifts.
As for restaurants I did asked them for help before and they did in fact recommended some restaurants. If your personal ambassador never been there before they will ask the local ambassador team. Guess that's gone now since they fired most personal ambassadors and replaced them with under-trained call center employees?
Hello xxx,
As a valued Marriott Bonvoy Ambassador Elite member, we couldn’t help but notice that your birthday is right around the corner!
There is no better way to celebrate a birthday than with a well-deserved trip or special staycation!
Let us help plan the details! Reply to this email, and an individual Ambassador will be there for you every step of the way to help plan something memorable. The more we get to know you, the better we can personalize this and any other upcoming trips!
However you choose to celebrate, we hope you have a wonderful birthday!
Safe travels, and thank you for your loyalty,
The Ambassador Team
My advice would be contact the hotel directly.
Nov 20, 2021, 9:36 am
#252
Join Date: Feb 2019
Programs: DL Plat, ANA SFC, Bonvoy Ambassador (former SPG 75), Shangri-La Diamond
Posts: 28
Got the reply from the birthday email yesterday. Just says we noticed you used your SNA and we hope you get an upgrade...
Great help there. And as I imagined no gifts.
Edit: Stay's coming up very soon, Hotel emailed me about the stay and even though I emailed the AMB team twice about this there's nothing from them for my birthday. Not even the generic email asking your checkin time. Thanks a lot Marriott!
Great help there. And as I imagined no gifts.
Edit: Stay's coming up very soon, Hotel emailed me about the stay and even though I emailed the AMB team twice about this there's nothing from them for my birthday. Not even the generic email asking your checkin time. Thanks a lot Marriott!
Last edited by deathwatch; Dec 3, 2021 at 10:20 pm
Jan 4, 2022, 7:12 am
#253
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Excellent AMB Service
I have received the following email from AMB Service this morning. Contrarily to the experience from other fellow AMBs, I am pleasantly surprised by this personalized email and recognition from Marriott.
============================================
Dear Mr. XXX,
Thank you for your email. I hope you are well.
My name is XXX from the Ambassador service team and it is my pleasure to assist you.
Congratulations on your upcoming 35. Anniversary!
As per your kind request, I contacted my colleagues at the JW Marriott Cancun Resort & Spa and informed about your special occasion and asked to provide a recognition.
The Suite Night Awards are attached with a status Pending. As this is fully automatic process the system will start checking for the available upgrades 5 days before arrival and you will receive an update directly via email.
I am sure my colleagues at the hotel will do their best to offer you a memorable experience.
Should you need any further assistance, we remain at your disposal.
Wishing you a wonderful celebration in Mexico.
Best regards,
XXXX
Ambassador Service
Ambassador.Service@Marriott.com
================================================
============================================
Dear Mr. XXX,
Thank you for your email. I hope you are well.
My name is XXX from the Ambassador service team and it is my pleasure to assist you.
Congratulations on your upcoming 35. Anniversary!
As per your kind request, I contacted my colleagues at the JW Marriott Cancun Resort & Spa and informed about your special occasion and asked to provide a recognition.
The Suite Night Awards are attached with a status Pending. As this is fully automatic process the system will start checking for the available upgrades 5 days before arrival and you will receive an update directly via email.
I am sure my colleagues at the hotel will do their best to offer you a memorable experience.
Should you need any further assistance, we remain at your disposal.
Wishing you a wonderful celebration in Mexico.
Best regards,
XXXX
Ambassador Service
Ambassador.Service@Marriott.com
================================================
I am impressed!!!
Today, 5-days before my check-in, I received notice from JW Marriott Cancun that I have been upgraded to 1345 square feet Ocean Front Large Suite. This is soooooo nice.
Hope I'm wrong, but my read is, they've committed to absolutely nothing, except that the SNA process will run per the published t&c.
At least you didn't get the dread, "upgrades are subject to availability and never guaranteed" lecture. That's what I was told last time I mentioned "upgrade" to the so-called Ambassador Service.
At least you didn't get the dread, "upgrades are subject to availability and never guaranteed" lecture. That's what I was told last time I mentioned "upgrade" to the so-called Ambassador Service.
I am pretty sure that the AMB service contacted the hotel and did some pushing.
To me that doesn't look all that personal, more like several preformed paragraphs assembled together in response to the appropriate requests. I am sure an Ambassador did indeed send an email to the hotel informing them of the special occasion and it will be down to the hotel how they respond to that. In regards the SNA's they have done nothing, which is fair as they don't have any control in it. Equally it is certainly not a fully automated system, hotel revenue and room management decide what is released and which SNA's get approved these days.
There is nothing wrong with the response, to me it really does not seem that personal and it would be nice if Marriott comes clean about what the Ambassador service is going forwards rather than still advertising one thing and using Covid as a excuse for offering something else. Certainly if qualification goes back to normal next year they surely must adjust either what they advertise or what they offer!
There is nothing wrong with the response, to me it really does not seem that personal and it would be nice if Marriott comes clean about what the Ambassador service is going forwards rather than still advertising one thing and using Covid as a excuse for offering something else. Certainly if qualification goes back to normal next year they surely must adjust either what they advertise or what they offer!
Overall, excellent experience with MB AMB Service.
Jan 4, 2022, 9:23 am
#254
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
Nice to hear your SNA cleared, but I'm not sure I would draw any conclusions about the value of Ambassador status from a single experience, particularly given the large number of Ambassadors who are basing their conclusions about its value on a much larger data set.
Jan 4, 2022, 9:14 pm
#255
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,710
And who continually and completely disregard any data that doesn't fit their preconceived notions. Count me as another satisfied Ambassador member who has had plenty of great experiences with Bonvoy both before and after the merger with Starwood. Has everything been perfect? No, and I've been clear here that overall Marriott's customer service has declined due to being merged with the inferior SPG program. But don't pooh-pooh everyone else's good experiences based on limited anecdotal, biased reports here on FT.