How long for points to be re-deposited?
Dec 22, 2020, 9:43 pm
#1
Original Poster
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
How long for points to be re-deposited?
A planned trip to Mount Juliet (Ireland) has fallen victim to a COVID lockdown closure and the hotel has now cancelled our award reservation.
However, I have yet to receive a cancellation e-mail and the points have not been re-deposited. Based on past experience this usually happens pretty much instantly. Should I be worried? Is it possible for a hotel to cancel an award booking without triggering a re-deposit?
However, I have yet to receive a cancellation e-mail and the points have not been re-deposited. Based on past experience this usually happens pretty much instantly. Should I be worried? Is it possible for a hotel to cancel an award booking without triggering a re-deposit?
Dec 23, 2020, 1:42 am
#2
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
A planned trip to Mount Juliet (Ireland) has fallen victim to a COVID lockdown closure and the hotel has now cancelled our award reservation.
However, I have yet to receive a cancellation e-mail and the points have not been re-deposited. Based on past experience this usually happens pretty much instantly. Should I be worried? Is it possible for a hotel to cancel an award booking without triggering a re-deposit?
However, I have yet to receive a cancellation e-mail and the points have not been re-deposited. Based on past experience this usually happens pretty much instantly. Should I be worried? Is it possible for a hotel to cancel an award booking without triggering a re-deposit?
If you send a Private Message with your reservation confirmation number to us, we'd be happy to assist.
Please let us know if you need other assistance.
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]