Cancellation Policy After COVID Exposure?
Dec 3, 2020, 8:53 pm
#1
Original Poster
Join Date: Jan 2005
Posts: 930
Cancellation Policy After COVID Exposure?
My wife and I were scheduled to travel tomorrow but found out we were exposed to someone with COVID. We are past the cancellation time for our two hotel stays (W Ft Lauderdale and JW Marriott Marco Island).
Is there an exception to the cancellation policy on account of this? Who do I contact?
Is there an exception to the cancellation policy on account of this? Who do I contact?
Dec 3, 2020, 9:33 pm
#2
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
My wife and I were scheduled to travel tomorrow but found out we were exposed to someone with COVID. We are past the cancellation time for our two hotel stays (W Ft Lauderdale and JW Marriott Marco Island).
Is there an exception to the cancellation policy on account of this? Who do I contact?
Is there an exception to the cancellation policy on account of this? Who do I contact?
If you could provide your reservation details to us via below email, we would help contact the hotels. Please include your Flyertalk username in the email.
[email protected]
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
Mar 16, 2021, 12:06 pm
#3
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,314
It seems like the current policy expires in a couple of weeks, and afterwards it will follow the hotel policy.
But on my award reservations, it just says a fee applies, without any mention of it. Shouldn't the reservation state the cancellation penalty?
But on my award reservations, it just says a fee applies, without any mention of it. Shouldn't the reservation state the cancellation penalty?
Mar 16, 2021, 12:43 pm
#4
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
My wife and I were scheduled to travel tomorrow but found out we were exposed to someone with COVID. We are past the cancellation time for our two hotel stays (W Ft Lauderdale and JW Marriott Marco Island).
Is there an exception to the cancellation policy on account of this? Who do I contact?
Is there an exception to the cancellation policy on account of this? Who do I contact?
(I really dislike Marriott's policy of taking all the Lurker discussions offline. At least with SPG Lurkers, questions, discussion and outcome were almost always posted on FT!)
Mar 16, 2021, 1:35 pm
#5
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
My wife and I were scheduled to travel tomorrow but found out we were exposed to someone with COVID. We are past the cancellation time for our two hotel stays (W Ft Lauderdale and JW Marriott Marco Island).
Is there an exception to the cancellation policy on account of this? Who do I contact?
Is there an exception to the cancellation policy on account of this? Who do I contact?
https://www.dailycamera.com/2021/03/...boulder-study/
(all just my opinion I'm not a medical expert.)
Last edited by escapefromphl; Mar 16, 2021 at 2:26 pm
Mar 23, 2021, 3:29 pm
#6
Original Poster
Join Date: Jan 2005
Posts: 930
Can you update us as to what happened, so it might help someone else looking for similar information?
(I really dislike Marriott's policy of taking all the Lurker discussions offline. At least with SPG Lurkers, questions, discussion and outcome were almost always posted on FT!)
(I really dislike Marriott's policy of taking all the Lurker discussions offline. At least with SPG Lurkers, questions, discussion and outcome were almost always posted on FT!)
Mar 23, 2021, 4:10 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,040
The alternative would have been to force the guests to come to the property and spread the virus there.
Mar 23, 2021, 4:51 pm
#8
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,316
It is nice to hear when properties do the right thing. Too many times we hear about the failures. So it is also important to discuss the successes to keep a balanced view. My two cents....
--Jon
--Jon
Mar 23, 2021, 9:07 pm
#9
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
How severe is the exposure? Was it same room for >15 minutes in close proximity with masks off? Anything less than that is probably overreaction to cancel, IMO. Even room mates don't always pass on the virus to one another.
https://www.dailycamera.com/2021/03/...boulder-study/
(all just my opinion I'm not a medical expert.)
https://www.dailycamera.com/2021/03/...boulder-study/
(all just my opinion I'm not a medical expert.)
Per the CDC recommendation
Who needs to quarantine?
People who have been in close contact with someone who has COVID-19—excluding people who have had COVID-19 within the past 3 months or who are fully vaccinated.
- People who have tested positive for COVID-19 within the past 3 months and recovered do not have to quarantine or get tested again as long as they do not develop new symptoms.
- People who develop symptoms again within 3 months of their first bout of COVID-19 may need to be tested again if there is no other cause identified for their symptoms.
- People who have been in close contact with someone who has COVID-19 are not required to quarantine if they have been fully vaccinated against the disease and show no symptoms.
- You were within 6 feet of someone who has COVID-19 for a total of 15 minutes or more
- You provided care at home to someone who is sick with COVID-19
- You had direct physical contact with the person (hugged or kissed them)
- You shared eating or drinking utensils
- They sneezed, coughed, or somehow got respiratory droplets on you