Leaving a hotel review on the Marriott website without receiving a survey invitation
#1
Original Poster
Join Date: Aug 2005
Programs: OWE, *A-G, EY Plat, Marriott Titanium, Hilton Diamond
Posts: 485
Leaving a hotel review on the Marriott website without receiving a survey invitation
How do you leave a review of a Marriott hotel after a stay when you do not receive an e-mail invite for you to do so? I have not had a review in probably the past 6 months or so. Just wondering, as I did for a recent Hilton stay and it triggered a thought.
#2
Join Date: Dec 2007
Location: SFO
Posts: 4,902
here at FT or TripAdvisor?
#4
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,804
If you're unable to leave it on their website, go to Google maps and leave it.
Mostly everyone reads google reviews when searching for hotels nearby. And Marriott reads them too.
Mostly everyone reads google reviews when searching for hotels nearby. And Marriott reads them too.
Last edited by Global Adventurer; Dec 3, 2020 at 3:55 am
#5
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,957
That seems pretty clear that they want to restrict reviews to by-invitation-only.
Last edited by Oxon Flyer; Dec 3, 2020 at 3:50 am
#7
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,461
#8
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,804
Isn't Marriott the one who puts ratings or something in each guest account, or was it another hotel chain. I wonder if only the guests with no bad marks are invited.
#10
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,190
I've been specifically asked by lounge staff to leave 5* reviews when I receive the survey email (I'm in China where you must leave 5* for everything or do not bother otherwise the supplier gets into trouble so I explain that I know and understand this) but I cannot remember the last time I got the invitation email.
#11
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
I think this has been shelved by Marriott as they fear the flaming reviews considering all their cutbacks (in North America).
#13
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 14,819
This system-wide cancellation of surveys is prima facie evidence that Marriott knows full well that its guests are getting royally Bonvyed!
The good news is that this is caused by the financial distress due to COVID-induced travel pattern changes.
So whenever the travel industry returns to normal (or a new normal), Marriott knows they need to up their game to restore guest satisfaction.
The survey suspension also gives insight into a more charitable explanation of various brand suspensions being "due to COVID-19". They do not always mean "to reduce transmission of COVID", but sometimes "to reduce financial losses proximately caused by COVID."
Either way, we've been Bonvyed!
The good news is that this is caused by the financial distress due to COVID-induced travel pattern changes.
So whenever the travel industry returns to normal (or a new normal), Marriott knows they need to up their game to restore guest satisfaction.
The survey suspension also gives insight into a more charitable explanation of various brand suspensions being "due to COVID-19". They do not always mean "to reduce transmission of COVID", but sometimes "to reduce financial losses proximately caused by COVID."
Either way, we've been Bonvyed!
#15
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,777
Not only Bonvoy, other chains like Accor and GHA discovery program no longer send post stay surveys.
(at least I haven't received any for my last 7 stays or so during Covid19)
(at least I haven't received any for my last 7 stays or so during Covid19)