Now Extended: Eligible Free Night Awards & Point Expirations
Nov 10, 2020, 1:17 pm
#106
Join Date: May 2016
Location: In btw SJC & SFO
Programs: Marriott Titanium & LTP, Hilton Diamond (Aspire card), Hyatt Globalist, UA Gold (almost free agent)
Posts: 510
Nov 16, 2020, 5:05 am
#107
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,677
logged into my account today to notice that 2 certs are missing....
as of last week i had a total of 2 40k certs, 2 35k certs & 1 25k cert....i used 2 35k certs & 1 40k cert for a reservation this week....so i still had 1 40k & 1 25k cert left....both are missing as of now....
anyone else experiencing something similar????
as of last week i had a total of 2 40k certs, 2 35k certs & 1 25k cert....i used 2 35k certs & 1 40k cert for a reservation this week....so i still had 1 40k & 1 25k cert left....both are missing as of now....
anyone else experiencing something similar????
Nov 21, 2020, 1:46 pm
#108
Join Date: Nov 2014
Location: Springfield, MA
Programs: HH Diamond, IHG Diamond, Marriott Platinum, Hyatt Discoverist
Posts: 434
Cert extensions
Excuse me if I started a new thread, I did a quick search and could not find this. I am booked at the Westin Cozumel and cancelled my reservation from the end of January to reschedule to February 7. My 4 ecerts got lost in the shuffle, so I called a Marriott rep. Apparently they were due to expire (or 2 of them anyway) the end of January. She told me Marriott was reextending all the certs December 11, but she got permission to extend mine early. So for anyone who was making a special trip to burn them, you don't need to now. She did not say how long they were getting extended, but at least they are extending them unlike IHG!
Nov 21, 2020, 2:32 pm
#109
Join Date: May 2002
Location: PDX
Programs: AA LT Plat, Bonvoy LTTit
Posts: 295
I just got off the phone with them after I saw your post, my certificates were issued in 2020, lady told me, anything in 2020 was being extended to July 2021, 2019 was out of luck. My certificates were due to expire in March 2021, so I used them for a reservation (one was an off peak) so I was able to save 10k points from swapping out the certificate and just use points instead, another flyer talk WIN
Nov 21, 2020, 5:54 pm
#110
Join Date: Nov 2014
Location: Springfield, MA
Programs: HH Diamond, IHG Diamond, Marriott Platinum, Hyatt Discoverist
Posts: 434
My ecerts are still missing from my account, but they are attached to my reservation. Hopefully they will show up before my stay in February! I have to say, I've read lots of bad stuff about Bonvoy support, but this woman was great, and it took about 2 minutes for permission to extend my certificates!
Nov 21, 2020, 11:40 pm
#111
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
My ecerts are still missing from my account, but they are attached to my reservation. Hopefully they will show up before my stay in February! I have to say, I've read lots of bad stuff about Bonvoy support, but this woman was great, and it took about 2 minutes for permission to extend my certificates!
Nov 22, 2020, 11:46 pm
#112
Join Date: Jul 2017
Programs: IHG spire ambassador, SPG/Marriott Gold(new plat), Virgin Atlantic
Posts: 150
Sorry if the answer is listed elsewhere but quick question if someone would be kind enough:
I have a free night certificate from the old chase card ( the one with cat 4 free night ) that was originally issued in oct 2019 with expiry date of oct 2020 which then got extended I had attached to a reservation I booked for a Westin coming up in a couple of weeks. Now, I just cancelled that as the cash rate went low so I rebooked. Then the certificate redeposited into my account now saying expiring Jan 2021. Is this correct, didn't these get extended for another year to August or something? I was thinking maybe the IT system just didn't update it as it was attached to that reservation, but I'm unclear if these did get extended again???
Thanks in advance!
EDIT: after reading through here I see mixed information, but the OP seems to say certificate with original expiry date in 2020 will be getting extended ( which would describe mine: issued Oct 2019 use by Oct 2020 ), I think I'm reading that correctly
I have a free night certificate from the old chase card ( the one with cat 4 free night ) that was originally issued in oct 2019 with expiry date of oct 2020 which then got extended I had attached to a reservation I booked for a Westin coming up in a couple of weeks. Now, I just cancelled that as the cash rate went low so I rebooked. Then the certificate redeposited into my account now saying expiring Jan 2021. Is this correct, didn't these get extended for another year to August or something? I was thinking maybe the IT system just didn't update it as it was attached to that reservation, but I'm unclear if these did get extended again???
Thanks in advance!
EDIT: after reading through here I see mixed information, but the OP seems to say certificate with original expiry date in 2020 will be getting extended ( which would describe mine: issued Oct 2019 use by Oct 2020 ), I think I'm reading that correctly
Last edited by somedudefromFLa; Nov 22, 2020 at 11:54 pm
Nov 23, 2020, 2:35 am
#113
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
It will happen on Dec 11.
Dec 1, 2020, 10:05 pm
#114
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus, Marriott Gold
Posts: 502
FYI:
I have 1 remaining 7-day cert from an old TP that was converted (involuntarily) in Spring 2020. I phoned Marriott and was told by the CSR that it definitely will extend on Dec. 11, but to be clear I did not tell her that it was an old cert-new cert.
So grain of salt, CSRs don't know everything, official word is different, yadda yadda yadda. Just passing it on for those like us who have few options to use them by 1/31.
I have 1 remaining 7-day cert from an old TP that was converted (involuntarily) in Spring 2020. I phoned Marriott and was told by the CSR that it definitely will extend on Dec. 11, but to be clear I did not tell her that it was an old cert-new cert.
So grain of salt, CSRs don't know everything, official word is different, yadda yadda yadda. Just passing it on for those like us who have few options to use them by 1/31.
Dec 2, 2020, 5:00 am
#115
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
FYI:
I have 1 remaining 7-day cert from an old TP that was converted (involuntarily) in Spring 2020. I phoned Marriott and was told by the CSR that it definitely will extend on Dec. 11, but to be clear I did not tell her that it was an old cert-new cert.
So grain of salt, CSRs don't know everything, official word is different, yadda yadda yadda. Just passing it on for those like us who have few options to use them by 1/31.
I have 1 remaining 7-day cert from an old TP that was converted (involuntarily) in Spring 2020. I phoned Marriott and was told by the CSR that it definitely will extend on Dec. 11, but to be clear I did not tell her that it was an old cert-new cert.
So grain of salt, CSRs don't know everything, official word is different, yadda yadda yadda. Just passing it on for those like us who have few options to use them by 1/31.
She did say it could be cashed out for 45K pts.
Dec 2, 2020, 8:14 pm
#118
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,134
I was told the opposite a couple of days ago. The agent exclaimed “it was issued in 2018” and that it had already been extended. I pointed out that I had never asked for an extension since it had been converted from old cert to new cert and reissued in July 2019 and Marriott had given me a 7-8 month extension due to the pandemic. She was having none of it. I figure I’ll wait to see what happens on the 11th.
She did say it could be cashed out for 45K pts.
She did say it could be cashed out for 45K pts.
LAX
Dec 3, 2020, 4:20 am
#120
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521