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Originally Posted by nachosdelux
(Post 32652582)
says the helpful hotel manger....how about the property honors the rate!
If management won't fix it, and Corporate won't help, then use social media, or find another property, or both. |
Originally Posted by writerguyfl
(Post 32646007)
If you're still there, ask to speak to the General Manager in the morning. Be calm and explain the situation. The way the GM responds will help you determine if this is a poor employee or a poorly-run hotel. If it's the latter, you need to take some time to think about whether the convenience is worth what seems to be repeated aggravation.
Aside from the chargeback or never returning, the only other way to force change is to use social media. It's usually pretty easy to tell legitimate complaints (like this one) versus people having improper expectations. Reading a review on Trip Advisor that said the rate code and/or room type weren't honored would make me select a different hotel. Of course, with social media, it can be difficult to know if your bad review will sway anyone. But, it's one of the few options you have. |
what compensation did you get for the room downgrade? Looks like you are dealing with fraud and the best would probably be the AG's office or small claims court. The hotel defrauded you; best to not let fraudsters get away with things.
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Originally Posted by cfischer
(Post 32659370)
what compensation did you get for the room downgrade? Looks like you are dealing with fraud and the best would probably be the AG's office or small claims court. The hotel defrauded you; best to not let fraudsters get away with things.
Yeah after all the local Attorney General is going to find this a MAJOR crime that he/she needs to waste a lot of your tax dollars on!!! (Only in your dreams LOL!) Honestly the OP admits this hotel has bad service and always has problems with t his rate but continues to patronize them... why should they change? The definition of insanity, doing the same thing you always do and expecting a different result. Time to just move on. |
Originally Posted by cfischer
(Post 32659370)
what compensation did you get for the room downgrade? Looks like you are dealing with fraud and the best would probably be the AG's office or small claims court. The hotel defrauded you; best to not let fraudsters get away with things.
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Originally Posted by calguy77
(Post 32653957)
I must say going to the GM is such a poor way to handle this. Yes a GM is in charge of a hotel,, but more so as a link between the owner and Marriott. They are more to handle Sales and Events, Corporate Accounts, Working to ensure the assets in the building are kept in check. The AGM is the one really running operations and typically a GM will forward this issue to their AGM.
The end. The rest is just noise. That's why I wrote the following: "The way the GM responds will help you determine if this is a poor employee or a poorly-run hotel." How the fix is accomplished (whether it's done by the GM, the Assistant GM (not all hotels have those, by the way), or an hourly Front Desk clerk is immaterial. |
Originally Posted by Orange County Commuter
(Post 32660640)
Yeah after all the local Attorney General is going to find this a MAJOR crime that he/she needs to waste a lot of your tax dollars on!!! (Only in your dreams LOL!)
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As a former local (4 years) and federal (6½ years) prosecutor, I must concur that such white-collar crime is often of interest to authorities.
It is important to have evidence to prove fraudulent intent beyond a reasonable doubt, rather than mere "mistake" or inadvertent error. A patern and practice of such conduct can create an inference of "absence of mistake", which is why it is very helpful to report such incidents even if, in isolation, it may not appear particularly egregious. |
I commute by plane to work because I don't want to raise my daughter in Houston, and my wife is tenured faculty. I find it easier and cheaper to stay at a hotel when I'm at my work. This hotel is a) a Marriott/Bonvoy hotel, b) close to my office since I depend upon Lyft, c) has a kitchen, and d) is reasonably priced. I do not want to poison the well. I just want a reasonable approximate of not too bad of service. I guess they have my in that sense---it would take a disaster to get me to stop staying there.
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