New status challenge
Sep 1, 2020, 8:19 pm
#46
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,531
Definitely not the best marketing strategy on Marriott's part to quickly suspend a new status match program. The answer Marriott gave you is a no. Now, you have to figure out is it worth getting more nights with Marriott. How close are you to getting Platinum? Do you have other hotel programs that you are interested in?
Sep 1, 2020, 9:04 pm
#48
Join Date: Jul 2020
Posts: 5
Nevertheless on the confusion, the tone of this reply from the CSR is terrible.
"Thank you for including eh links that I am already aware of. Please contact my Colleagues by phone for more information. I am just providing you the information I have been given from Marriott Head Office."
"Thank you for including eh links that I am already aware of. Please contact my Colleagues by phone for more information. I am just providing you the information I have been given from Marriott Head Office."
Sep 1, 2020, 9:10 pm
#49
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,531
Nevertheless on the confusion, the tone of this reply from the CSR is terrible.
"Thank you for including eh links that I am already aware of. Please contact my Colleagues by phone for more information. I am just providing you the information I have been given from Marriott Head Office."
"Thank you for including eh links that I am already aware of. Please contact my Colleagues by phone for more information. I am just providing you the information I have been given from Marriott Head Office."
"I am already aware of" and clearly do not understand...
Sep 1, 2020, 9:50 pm
#50
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
Nevertheless on the confusion, the tone of this reply from the CSR is terrible.
"Thank you for including eh links that I am already aware of. Please contact my Colleagues by phone for more information. I am just providing you the information I have been given from Marriott Head Office."
"Thank you for including eh links that I am already aware of. Please contact my Colleagues by phone for more information. I am just providing you the information I have been given from Marriott Head Office."
Hi JayTea,
May we ask you to forward the email reply to us so that we could have the associate's supervisor to review and conduct appropriate training?
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Sep 1, 2020, 11:25 pm
#51
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Sep 1, 2020, 11:46 pm
#53
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,531
Hi JayTea,
May we ask you to forward the email reply to us so that we could have the associate's supervisor to review and conduct appropriate training?
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
May we ask you to forward the email reply to us so that we could have the associate's supervisor to review and conduct appropriate training?
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
I just forwarded them to your champion account.
Sep 2, 2020, 1:30 am
#54
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
The status update came in sometime over the past 10 hours, well after the 12 they quoted, but I'll get to use it when I check in next Monday.
Sep 2, 2020, 5:09 am
#55
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,531
I submitted my Hilton Diamond card and last folio on Aug 27 23:35 UTC+2. On Sep 1 0503 UTC+2, I received confirmation it had been approved, and "Your Platinum Elite status will be upgraded within 12 hours.".
It has been 12 hours, but I am still Gold.
I'm currently in the middle of a stay at a Westin, though there's no lounge, the rate has free breakfast, and they gave me a suite upgrade, so I'm not sure I'm missing much. But I have something like 19 more nights across 3 more stays before the end of September, so we'll see.
It has been 12 hours, but I am still Gold.
I'm currently in the middle of a stay at a Westin, though there's no lounge, the rate has free breakfast, and they gave me a suite upgrade, so I'm not sure I'm missing much. But I have something like 19 more nights across 3 more stays before the end of September, so we'll see.
Sep 2, 2020, 7:33 am
#56
Join Date: May 2012
Location: BOS, YYZ, HKG, TPE
Programs: OZ Diamond, DL Gold, QF Gold, HH Diamond, Bonvoy Titanium, WoH Explorist, Shangri-la Jade
Posts: 304
A DP for those of you submitting with Hilton credentials, as I was successfully matched.
I did not have the folio from my latest stay either. I took a screenshot of the activity page with only stays listed, opened the points activity breakdown (shows 100% Diamond Bonus and MyWay bonus), and the profile overview in the top right that states your name, points balance, and status.
I did not have the folio from my latest stay either. I took a screenshot of the activity page with only stays listed, opened the points activity breakdown (shows 100% Diamond Bonus and MyWay bonus), and the profile overview in the top right that states your name, points balance, and status.
Last edited by DreamHigh; Sep 2, 2020 at 7:33 am Reason: sp
Sep 2, 2020, 9:28 pm
#57
Join Date: Aug 2013
Posts: 8,769
I’ve cancelled and rebooked my reservation for tomorrow to ensure the new status is logged for arrival.
Sep 2, 2020, 9:59 pm
#58
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,207
Sep 3, 2020, 12:44 am
#59
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,495
Just got the email, the request was done August 28th so it's pretty quick and the screenshot of the IHG account activity was sufficient. Now just waiting for my account to be refreshed as I have a stay tomorrow...
Sep 3, 2020, 7:40 am
#60
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
I received the same email an hour ago. However, my online status doesn't reflect Platinium yet. Maybe tomorrow. But, at least I was approved. Sent the folio and account status. Now, I'll go and book some more weekend stays.