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-   -   Poor housekeeping (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/2023963-poor-housekeeping.html)

stuartpig Aug 25, 2020 3:58 pm

Poor housekeeping
 
What would most FTers say if they stayed in a hotel with laundry facilities and the housekeeping staff used those facilities (i.e. domestic washing machines) the was towels and cleaning rags?? And inbrhe current climate??

myperks Aug 25, 2020 4:08 pm


Originally Posted by stuartpig (Post 32629783)
What would most FTers say if they stayed in a hotel with laundry facilities and the housekeeping staff used those facilities (i.e. domestic washing machines) the was towels and cleaning rags?? And inbrhe current climate??

not sure how poor housekeeping title relates to what you posted but I would think most items are done in the commercial grade washers and dryers somewhere in the basement or whatnot or outsourced to an outside party. Having said that if it wasn’t in the current climate, you be good with it? I would be more annoyed if i needed to use the machines and all of them are taken over by housekeeping, but not so much what they are washing.

stuartpig Aug 25, 2020 4:19 pm


Originally Posted by myperks (Post 32629800)
not sure how poor housekeeping title relates to what you posted but I would think most items are done in the commercial grade washers and dryers somewhere in the basement or whatnot or outsourced to an outside party. Having said that if it wasn’t in the current climate, you be good with it? I would be more annoyed if i needed to use the machines and all of them are taken over by housekeeping, but not so much what they are washing.

It is poor housekeeping. The housekeeping staff have done this at the hotel in question before. And I complained as they were hogging the washing machines and dryers all the time. Constantly packed with towels and face clothes. The manager said it was due to the main washing machine being out of order. I couldn’t believe it today when I opened the dryer and it was packed with stained old face clothes, which I have seen them cleaning tables and floors with.

bgasser Aug 25, 2020 9:04 pm

If those face clothes were washed and now in the dryer, I don't have a problem with that. You think families that are taking their kids to soccer tournaments are putting clean clothes in the washers? I have seen with Covid and the decline of room rates/occupancy, cuts to hotel maintenance. Curios if you were unhappy with the Marriott property during your last stay, why you went back?

writerguyfl Aug 26, 2020 5:39 am

This is not poor housekeeping. It's just a guest service annoyance.

COVID doesn't survive the washing and drying process. That's true for commercial equipment or what you call domestic equipment. (Although, every washer/dryer I've seen in a hotel is actually a step up from the "domestic" versions you'd find in most homes.)

Personally, if the equipment is being monopolized by the hotel, I'd give my dirty clothes to the manager so that the staff can put them in the washer (on their dime) when the machine is free. I'd expect them to call me when they do this so that I can move them to the dryer when the wash is done.

During "normal times", I'd be fairly upset if this happened. But, as bgasser notes, many hotels are struggling. They might not have $5,000 to $10,000 sitting around to replace their broken large commercial machine. So, right now, I'd give hotels a little leeway...especially if this is a small, limited-service hotel that might be owned by a single individual and not a massive REIT.

obunewbie17 Aug 26, 2020 9:40 am


Originally Posted by writerguyfl (Post 32630747)
This is not poor housekeeping. It's just a guest service annoyance.

COVID doesn't survive the washing and drying process. That's true for commercial equipment or what you call domestic equipment. (Although, every washer/dryer I've seen in a hotel is actually a step up from the "domestic" versions you'd find in most homes.)

Personally, if the equipment is being monopolized by the hotel, I'd give my dirty clothes to the manager so that the staff can put them in the washer (on their dime) when the machine is free. I'd expect them to call me when they do this so that I can move them to the dryer when the wash is done.

During "normal times", I'd be fairly upset if this happened. But, as bgasser notes, many hotels are struggling. They might not have $5,000 to $10,000 sitting around to replace their broken large commercial machine. So, right now, I'd give hotels a little leeway...especially if this is a small, limited-service hotel that might be owned by a single individual and not a massive REIT.

^This^

OP -- is your biggest issue really about poor housekeeping? It sounds more like inconvenience/customer satisfaction issue, because you mentioned that they're hogging the facilities that you clearly expect to be able to leverage. Aside from asking the hotel to handle your landry for you like writerguyfl suggested...is there any correlation to when you keep attempting to use it versus when they're using it? If they're always using them in the evenings for a couple hours, any way to find out when they typically plan to use them and adjust accordingly?

Also -- rags/cloths used for cleaning get stained in many more places than your hotel. Probably best not to look closely at what restaurants and other places use if the appearance of hotel's rags bother you.

cmd320 Aug 26, 2020 3:29 pm

Agree with others that this isn't really a housekeeping issue.

Nothing coronavirus related is going to survive a trip through a washer with detergent and a standard home-dryer. Other things may be a bit more questionable, but then again nothing to do with the 'current climate'.

stuartpig Aug 27, 2020 7:57 am

Whoa. I really do find this forum quite intimidating. Think I will stick to read only.

Zorak Aug 27, 2020 10:46 am


Originally Posted by stuartpig (Post 32633397)
Whoa. I really do find this forum quite intimidating. Think I will stick to read only.

You asked what people thought ¯\_(ツ)_/¯

AAir_head Aug 27, 2020 11:45 pm


Originally Posted by stuartpig (Post 32633397)
Whoa. I really do find this forum quite intimidating. Think I will stick to read only.

That wasn't even the wire brush! No one asked you not to drink and post or use spell check or anything ... :p

Seriously, though...sometimes it's better to skip descriptives in thread titles just to avoid misinterpretations (e.g., "Housekeeping" might have worked as well). In any case, no need to be a wallflower!

Oh, and to the subject of the thread: what writerguyfl said...

cheers and happy travels!


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