Online Satisfaction Survey
Jul 20, 2020, 8:50 pm
#1
Original Poster
Join Date: May 2020
Location: MIA et al.
Programs: Marriott Ambassadorless / UA 1K / National Executive Elite
Posts: 68
Online Satisfaction Survey
I have never been asked to submit one?
1. Is it targeted?
2. Do you need to opt in?
If neither of the above then how do those reviews get there?
Thanks,
Bman
1. Is it targeted?
2. Do you need to opt in?
If neither of the above then how do those reviews get there?
Thanks,
Bman
Jul 20, 2020, 10:03 pm
#2
Join Date: May 2020
Posts: 118
I get email for survey occasionally, but whatever I fill up, never appear in the official website. May be Marriott able to decide what to or not to post in the review. Whenever I encounter bad experience at certain properties, I feel post the review at thrid part website (TripAdvisor, booking.com) get better attention.
Jul 21, 2020, 8:41 am
#3
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
Marriott basically stopped inviting elites to submit reviews after the merger. Go figure.
With Hyatt, I get a survey after every stay, and generally personal follow-up after my response. Tells you a little something about which company is more concerned with guest satisfaction.
With Hyatt, I get a survey after every stay, and generally personal follow-up after my response. Tells you a little something about which company is more concerned with guest satisfaction.
Jul 21, 2020, 9:03 am
#4
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,139
Marriott basically stopped inviting elites to submit reviews after the merger. Go figure.
With Hyatt, I get a survey after every stay, and generally personal follow-up after my response. Tells you a little something about which company is more concerned with guest satisfaction.
With Hyatt, I get a survey after every stay, and generally personal follow-up after my response. Tells you a little something about which company is more concerned with guest satisfaction.
Jul 21, 2020, 10:37 am
#5
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
Interesting. I haven't gotten one since the merger and there are several threads complaining about same. Truly hit or miss, I guess.