Dr_wanderlust

I thank him too so I can avoid Marriott properties.

Edited to add: in a prior post just a few weeks ago @hotelboy claimed 23 properties... just saying...

FlyDeltaMD88

Yes thank you for the heads up, I now know to stay clear of Marriott properties and will tell others to do the same.

carrotjuice

Surely if someone opts for MAGC - those days should not be subject to this ridiculous fee?

Logically shouldn't this cleaning fee be one-time only, at the end of a person's stay and not daily?

carrotjuice

Unfortunately when the biggest hotel conglomerate in the world sets the tone... one can expect other hotels to soon follow.

carrotjuice

Better yet, shouldn't hotels that decide to charge this fee have an "enhanced" duty of care for the guest... hence should be held liable for COVID-19 related expenses (including testing, hospitalisation, medication, loss of employment, etc.) of an infected guest? Kinda like paying a premium for insurance coverage.

Unless you're held accountable for the something extra that you want to charge for, you can't simply pass the cost back to the guest when it's basic necessity for you to run your overall business for guest and employee health and safety.

merrickdb

I just checked into the Courtyard Santa Monica for a stay of close to a month. Advised at check-in that I could only have housekeeping *once per week*. I would expect them to pay me for not providing housekeeping, not charge me a COVID cleaning fee for cleaning I'm not getting.

cmd320

If that’s the case I would 100% dispute the charge if it’s applying every night, first with Marriott then with AMEX.

LIH Prem

Thanks for the warning. Any possibility you could tell us which properties those are?

Do you have incremental costs for room cleaning nights when a guest doesn't leave? I understand that you might have incremental costs for cleaning a room when it's vacated. Or incremental costs for cleaning the common areas.

I guess you are just looking for a way to pass more of your costs on to your guests rather than including those costs in your room rate.

Also, I don't believe you will be able to add those costs on to guests that made their reservation before you disclosed the fee. The ability to pass along taxes and fees generally applies to government required taxes and fees where the property or company has no control over them. For example, you can't raise the resort fee and charge the new rate to reservations made before you disclosed the new fee. Same with this fee, since it's not government mandated. If you attempted to charge me on a reservation where the fee wasn't disclosed on my confirmation I would fight it anyway I could and probably not stay at that property again.

-David

LIH Prem

Can you cite the post? I couldn't find it.

-David

Dr_wanderlust

it seems today he edited this old post to now read "52"

https://www.flyertalk.com/forum/32236839-post8.html

I should have taken a screenshot of the post before the edit.

Edited to add... it seems this DenverBrian quote saves the day...

Tanic

Why would someone edit a post 73 days later?

SPN Lifer

Because he got a great deal on 29 additional hotels?

Dr_wanderlust

clearly the international man of mystery bought 29 more hotels.

myperks

Going to practice the same as properties that charge a resort/destination/amenity fee, avoid if I can.

writerguyfl

Well, according to his own posts, he's not an employee. (And frankly, the tone here does seem like something a troll would post.)

And in this post, he does claim to be an owner.

As someone who has worked in the hotel industry in the past, I think SCEflyer is correct. The OP is rather tone deaf in terms of his apparent glee for charging his customers various fees.

(Seems like other people posted while I was researching the previous comments from the OP.)