Last edit by: seawolf
Per Marriott Lurker II in post #608:
Due to the rapidly evolving situation with COVID-19, our Elite Benefit compensation related to our Ultimate Reservation Guarantee, Room Type Guarantee, Welcome Gifts, and Lounge access has been placed on hold.
We appreciate your understanding during these challenging times.
Changes to Marriott Bonvoy Stays and Services Due to Covid (Discussion Thread)
#556
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I think it's unreasonably to compare what you go at HIX brands to anything other than Fairfields (or similar) in the Marriott family.
There are places I've checked where HIX gives at least some sort of breakfast but Crowne Plaza (a full service brand in the same IHG program as HIX) gives absolutely nothing. So why in the world are you not comparing Crowne Plaza to FS Marriott, or HIX to Fairfield? Full service brands in all programs are giving worse breakfast right now that limited service brands in all programs, so it makes no sense to me to compare limited service in one program to full service in another program.
Apples to apples, please.
There are places I've checked where HIX gives at least some sort of breakfast but Crowne Plaza (a full service brand in the same IHG program as HIX) gives absolutely nothing. So why in the world are you not comparing Crowne Plaza to FS Marriott, or HIX to Fairfield? Full service brands in all programs are giving worse breakfast right now that limited service brands in all programs, so it makes no sense to me to compare limited service in one program to full service in another program.
Apples to apples, please.
While some like to harp about not getting their "guaranteed" benefits, consider that as a Bonvoy member, everyone had to accept the T&Cs of the program which explicity states that any provisions of the program may be changed with or without notice. Your "guaranteed" benefits are only "guaranteed" until they are not! Currently, they are on hiatus, you accepted that!
If breakfast is an absolute must, why not suggest to the hotel that you will pay last years rate if they can arrange to have breakfast provided under their local restrictions which may have changed between booking and arriving.
So many "entitled" people want their cake and eat it for breakfast too. Sub $100 LAX rates in August!!!! Who cares that there isn't a $3‐$5 food cost (only a portion of the total cost to provide it) full American breakfast. Apparently a lot do, I don't. Abbreviated-full-service proprties still offer more space, larger rooms and are quieter. I value that more than a "guaranteed" crappy breakfast in a small HI Express with tiny rooms, narrow corridors and an absolute zero % chance of an upgrade at half the price.
James
#557
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Brilliant! Crabapple & Kumquat comparisons add little value to the conversation.
While some like to harp about not getting their "guaranteed" benefits, consider that as a Bonvoy member, everyone had to accept the T&Cs of the program which explicity states that any provisions of the program may be changed with or without notice. Your "guaranteed" benefits are only "guaranteed" until they are not! Currently, they are on hiatus, you accepted that!
If breakfast is an absolute must, why not suggest to the hotel that you will pay last years rate if they can arrange to have breakfast provided under their local restrictions which may have changed between booking and arriving.
So many "entitled" people want their cake and eat it for breakfast too. Sub $100 LAX rates in August!!!! Who cares that there isn't a $3‐$5 food cost (only a portion of the total cost to provide it) full American breakfast. Apparently a lot do, I don't. Abbreviated-full-service proprties still offer more space, larger rooms and are quieter. I value that more than a "guaranteed" crappy breakfast in a small HI Express with tiny rooms, narrow corridors and an absolute zero % chance of an upgrade at half the price.
James
While some like to harp about not getting their "guaranteed" benefits, consider that as a Bonvoy member, everyone had to accept the T&Cs of the program which explicity states that any provisions of the program may be changed with or without notice. Your "guaranteed" benefits are only "guaranteed" until they are not! Currently, they are on hiatus, you accepted that!
If breakfast is an absolute must, why not suggest to the hotel that you will pay last years rate if they can arrange to have breakfast provided under their local restrictions which may have changed between booking and arriving.
So many "entitled" people want their cake and eat it for breakfast too. Sub $100 LAX rates in August!!!! Who cares that there isn't a $3‐$5 food cost (only a portion of the total cost to provide it) full American breakfast. Apparently a lot do, I don't. Abbreviated-full-service proprties still offer more space, larger rooms and are quieter. I value that more than a "guaranteed" crappy breakfast in a small HI Express with tiny rooms, narrow corridors and an absolute zero % chance of an upgrade at half the price.
James
#558
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
On a roadtrip from Seattle back to LA and for reference purposes, here is what we're encountering, again, using Holiday Inn Express hotels to contrast the poor performance of Marriott brands. Aside from both hotels we've stayed at being in pristine condition and the rooms are really nicer than anything Marriott offers in a similar category, the Oregon location had a pre-order breakfast which included your choice of a breakfast burrito or Jimmy Dean sausage croissant (both frozen, heat in the room), plus a very long list of cold items, all take-away in the morning. Our California location for tonight includes that class HIE breakfast buffet service, but there is an attendant who fills a box for you with your choices and you take it to the room, no self service. The only fail at this location are a bunch of PGE linemen yahoos who refuse to wear masks and a front desk clerk who refuses to force them to wear masks, so I will need to take that up with IHG when I get home.
So again, there is absolutely no excuse for a full service Marriott hotel to refuse to offer eligible elites a hot or cold grab-n-go breakfast every morning if their food facilities are allowed to be open. None.
So again, there is absolutely no excuse for a full service Marriott hotel to refuse to offer eligible elites a hot or cold grab-n-go breakfast every morning if their food facilities are allowed to be open. None.
#560
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,423
While some like to harp about not getting their "guaranteed" benefits, consider that as a Bonvoy member, everyone had to accept the T&Cs of the program which explicity states that any provisions of the program may be changed with or without notice. Your "guaranteed" benefits are only "guaranteed" until they are not! Currently, they are on hiatus, you accepted that!
#561
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,716
If breakfast is an absolute must, why not suggest to the hotel that you will pay last years rate if they can arrange to have breakfast provided under their local restrictions which may have changed between booking and arriving.
So many "entitled" people want their cake and eat it for breakfast too. Sub $100 LAX rates in August!!!! Who cares that there isn't a $3‐$5 food cost (only a portion of the total cost to provide it) full American breakfast. Apparently a lot do, I don't. Abbreviated-full-service proprties still offer more space, larger rooms and are quieter. I value that more than a "guaranteed" crappy breakfast in a small HI Express with tiny rooms, narrow corridors and an absolute zero % chance of an upgrade at half the price.
James
In most places restaurants are open for takeout. There is no reason Marriott chain hotels could not open for takeout and room service. Both are relatively safe (just knock on door and leave food outside). They choose not to offer anything except a room and a parking space.
I agree — I’ll gladly take a discount instead of a crappy free breakfast. But when I travel I stay at full service hotels precisely because I value food options at all hours to accommodate my needs. Also value gyms & pools which are open in many states.
#562
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
for many of us it is not the $$ but the fact that it isn’t offered for any price under the false excuse of COVID.
In most places restaurants are open for takeout. There is no reason Marriott chain hotels could not open for takeout and room service. Both are relatively safe (just knock on door and leave food outside). They choose not to offer anything except a room and a parking space.
I agree — I’ll gladly take a discount instead of a crappy free breakfast. But when I travel I stay at full service hotels precisely because I value food options at all hours to accommodate my needs. Also value gyms & pools which are open in many states.
In most places restaurants are open for takeout. There is no reason Marriott chain hotels could not open for takeout and room service. Both are relatively safe (just knock on door and leave food outside). They choose not to offer anything except a room and a parking space.
I agree — I’ll gladly take a discount instead of a crappy free breakfast. But when I travel I stay at full service hotels precisely because I value food options at all hours to accommodate my needs. Also value gyms & pools which are open in many states.
#563
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,844
I wouldn't be surprised if their vendor who is supplying the food is selling it at retail price, like the corner store. Because, most people, definitely including myself can stockpile the stuff they put in their grab and go bags for less than $3.00. Think about, that yogurt sells for less than 25 cents each. A banana cost probably 10 cents if that. A frozen sausage sandwich is 50 cents max in the jumbo boxes and a stupid Capri sun or other sugary drinks is 25 cents or less. All of that comes to $1.10😂 From just going to Walmart!!! LOL
#564
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,423
#565
Join Date: Jul 2001
Location: Norman, Oklahoma
Programs: Southwest A List Preferred, Bonvoy Platinum, Hyatt Globalist, American Airlines Gold
Posts: 694
I wouldn't be surprised if their vendor who is supplying the food is selling it at retail price, like the corner store. Because, most people, definitely including myself can stockpile the stuff they put in their grab and go bags for less than $3.00. Think about, that yogurt sells for less than 25 cents each. A banana cost probably 10 cents if that. A frozen sausage sandwich is 50 cents max in the jumbo boxes and a stupid Capri sun or other sugary drinks is 25 cents or less. All of that comes to $1.10😂 From just going to Walmart!!! LOL
#566
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,844
#567
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
This Friday I start a driving trip that includes RI, Marriott, Renaissance, and TownPlace Suites. I don't think any of them offer more than a 'grab n go' thing for 'breakfast'.
One Westin I checked offered only points and no in-house restaurant whereas a Marriott in the same town at least has a functioning in-house restaurant along with the meaningless points.
#568
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I forgot to add one really nice perk at this IC I'm at. They put an individually wrapped surgical mask in my room. And some hand sanitizer wipes. It could not have cost them more than a dollar, but I thought it was very thoughtful and useful. And something that Marriott will probably never do unless they are forced to.
#569
Join Date: Nov 2000
Location: DFW from PDX - UA 1K 2MM,Lifetime HHonnors Diamond, Bonvoy AMB/LT Tit, National Exec Elite, Hertz PC
Posts: 554
I forgot to add one really nice perk at this IC I'm at. They put an individually wrapped surgical mask in my room. And some hand sanitizer wipes. It could not have cost them more than a dollar, but I thought it was very thoughtful and useful. And something that Marriott will probably never do unless they are forced to.
#570
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
I forgot to add one really nice perk at this IC I'm at. They put an individually wrapped surgical mask in my room. And some hand sanitizer wipes. It could not have cost them more than a dollar, but I thought it was very thoughtful and useful. And something that Marriott will probably never do unless they are forced to.