Mar 11, 2020, 7:54 am
Temporary closure/restriction of LOUNGES, RESTAURANTS & FACILITIES due to Covid-19
Mar 10, 2020, 6:47 pm
#1
Original Poster
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
Temporary closure/restriction of LOUNGES, RESTAURANTS & FACILITIES due to Covid-19
Club lounge was supposed to serve appetizers at 5:00 PM. At 5:30 PM there was still no service so I went down to the front desk. They informed me that as of today Marriott directed them to no longer serve food in the club lounge. There was no alternative free appetizers in the restaurant offered, just a very polite “I’m sorry”. They did indicate breakfast would be available in the restaurant.
Last edited by djkyyc; Mar 11, 2020 at 5:14 am
Mar 10, 2020, 10:26 pm
#10
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
Just a guess, but I'm thinking the thread title is missing a few key words: [A] Sheraton [hotel] says Marriott [Corporate] has ordered all club lounges temporarily closed.
In the past, we've seen occasions on FlyerTalk where hotel staff gets confused about the term "corporate office." Most hotels are franchises. Many franchise hotels are owned by companies (aka corporations) with multiple locations. In that scenario, decisions made by the company that owns the hotel come from the "corporate office." If the hotel staff aren't fully aware of the way the hospitality industry is structured, they may mistakenly assume that directives from the hotel's corporate office is the same as the chain's corporate office.
Until more is known, I'd be cautious about assuming that this is a chain-wide directive.
In the past, we've seen occasions on FlyerTalk where hotel staff gets confused about the term "corporate office." Most hotels are franchises. Many franchise hotels are owned by companies (aka corporations) with multiple locations. In that scenario, decisions made by the company that owns the hotel come from the "corporate office." If the hotel staff aren't fully aware of the way the hospitality industry is structured, they may mistakenly assume that directives from the hotel's corporate office is the same as the chain's corporate office.
Until more is known, I'd be cautious about assuming that this is a chain-wide directive.
Last edited by writerguyfl; Mar 10, 2020 at 10:33 pm Reason: Added second thought.
Mar 10, 2020, 11:44 pm
#11
Join Date: Aug 2014
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No Breakfast today, but we had amazing fried chicken, string beans, cornbread, and salad today in our US based lounge for dinner, let's see if they get the message tomorrow.
No question occupancy is down, parking lot is empty, traffic is weekend like on rush hour, happy times if it wasn't for this pesky COVID19 thing.
In the lounge they had chicken nuggets / fries yesterday and half the crowd was eating with their fingers, and the same with the fried chicken today. No handsantizers in the lounge but plenty in the lobby and lobby restaurant, I mentioned that to them yesterday, no action, but not a surprise is it ?
No question occupancy is down, parking lot is empty, traffic is weekend like on rush hour, happy times if it wasn't for this pesky COVID19 thing.
In the lounge they had chicken nuggets / fries yesterday and half the crowd was eating with their fingers, and the same with the fried chicken today. No handsantizers in the lounge but plenty in the lobby and lobby restaurant, I mentioned that to them yesterday, no action, but not a surprise is it ?
Mar 11, 2020, 12:52 am
#12
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
In the past, we've seen occasions on FlyerTalk where hotel staff gets confused about the term "corporate office." Most hotels are franchises. Many franchise hotels are owned by companies (aka corporations) with multiple locations. In that scenario, decisions made by the company that owns the hotel come from the "corporate office." If the hotel staff aren't fully aware of the way the hospitality industry is structured, they may mistakenly assume that directives from the hotel's corporate office is the same as the chain's corporate office.
Regardless, I have to say that shutting down buffets is probably a good idea purely from a public health perspective.
Mar 11, 2020, 7:07 am
#14
Join Date: Aug 2011
Programs: Hilton Honors Diamond, IHG Spire, Marriott Titanium, Wyndham Diamond, Caesar's Diamond
Posts: 536
Mar 11, 2020, 7:47 am
#15
Join Date: Mar 2018
Location: EDI/GLA
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Posts: 2,268
Unfortunately for Sheraton, Le Meridien, and Westin properties when the club lounge is closed, there is no alternative offered unlike other brands that offers Breakfast for 2 or 750 Points per day.
https://www.marriott.com/loyalty/mem...s/guarantee.mi
https://www.marriott.com/loyalty/mem...s/guarantee.mi